Additionally and of note, three Certified letters (a signature required letter)and many regular post mailed letters have been sent to specialized requesting a reply with regard to the concern with the specialized crosstrail bike. To date, and after 8 months of sending letters to them, no reply...
/Customer service contact by phone
I took time today to call specialized on the telephone with regard to a safety concern. I was told the Director of Global Customer Service at Specialized did not have a desk and a phone that day. Left a message with my return info and was assured that I would...
I contacted specialized regarding a safety concern with a crosstrail bike. My wife and I set out for a bike ride; she was on the as new crosstrail. It was a clear day and we were on a flat road with no other traffic in the neighborhood. Without any shifting or braking the specialized crosstrail...
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