Totally agree on the benefits of having more engagement points on techy stuff. I didn't realise just how garbage the 18T POE was on my DT hubs until recently when I jacked the bike up and saw how much wheel movement there was between 'clicks'.
The bike I bought nearly 3 years ago came with DT M1700 Spline rims and hubs. I've thrashed them and while they've needed truing a few times I can't really fault them. The hubs have only 18 POE so while they're not ideal they're extremely quiet. I was quite hoping I would have trashed them by...
Thanks for the headsup. I got one of these too. Didn't realise it was narrow-wide until it arrived so happy about that. It looks really well made too. I'd like to hold it up against another model like abs.black but wouldn't be surprised if it was identical.
I got a 32t version
Update 3/Happy ending:
The DT Swiss agent sent DT our email chain and while they maintain it isn't a warranty issue (as the pivot bolt was not DT Swiss), as an act of goodwill they are sending me a brand new shock and mounting hardware. As Corratec are sending me the pivot bolt, everyone came...
Update #2
Corratec are sending me the parts I need to fix the bike. DT Swiss agents still have the shock and will return it once DT Swiss has decided what they will do re warranty on the shock. It looks like I'll be up and riding again within a fortnight anyway, so that's good.
Update:
Corratec manufacturer replied, they are checking with their service department to see if they have the spares i need, also confirmed once more they are DT Swiss parts. Nice people to deal with.
DT agent replied, said the part that broke is not DT but he will forward all information on...
Update:
Retailer called - said DT won't honor the warranty but he will return the shock as is (apparently only cosmetically damaged) and give me $100 out of his own pocket for my trouble. He suggested I then get a metal fittings company to put a bolt though the assembly so this doesn't happen...
The problem with that is Sheppards (in Auckland) are the only DT Swiss agents in NZ - so the contact form will redirect to them anyway. It's a good idea though, I'll try find a better DT contact.
Pink, it's a $7k AM bike. I think small jumps are a realistic expectation. It wasn't a 3m/10' drop, that's the distance the jump covers. Flat ground, small double. No drop - could just have easily been a rock garden for those forces.
If $250 and sheer principle isn't worth fussing over in your...
The more I think about it the more that makes sense.
The slow way it was losing air before it was sent off for repair (the first time) meant it had bottomed out a few times, sending jarring impacts through the suspension. That could have seriously fatigued and weakened the part that snapped.
Now that is the sort of advice I was hoping for! That will be my approach from this point and will bring that up when I talk to the retailer next. Awesome
Part of me thinks that since the frame manufacturer has seen all the evidence (photos etc) and accepted liability and replaced the rocker under warranty. They should absorb costs for damage to the shock and replace that too, as it can't be their fault but also DT's fault.
Thanks. He is trying his best for me but is being met with coarse resistance from DT. During our most recent conversation I reminded him that the shock had only just been rebuilt before the failure. He didn't know that (thought that shock was another customer) and said he would call them right...
I did. It's a simple matter of tightening bolts on each side. I'd kept everything together in one connected piece so there was no way of putting washers etc in the wrong place.
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