I have RaRe DH fork and a coil Stoy rear shock in need of service. A look at the BOSS site does not show an American distributor.
BOS suspension service?
- Thread starter daisycutter
- Start date
Lulz....every goddamn year....
New (naive or desperate) suspension center: "We will fully support BOS products in the US and stock a full complement of parts. This is a solid partnership and will last for years to come!"
6 months later.....
Pissed off consumer: "Where can I get any service for my expensive, top-shelf product?"
BOS: "bleh bleh bleh bleh ***FRENCH NOISES*** "
And the circle of life is complete.
Edit: Rest assured, their parent company resources are going all-in to make sure that you, the customer, are fully satisfied. You know, with shit like this: http://www.bos-suspension.com/side-car-cross.html
New (naive or desperate) suspension center: "We will fully support BOS products in the US and stock a full complement of parts. This is a solid partnership and will last for years to come!"
6 months later.....
Pissed off consumer: "Where can I get any service for my expensive, top-shelf product?"
BOS: "bleh bleh bleh bleh ***FRENCH NOISES*** "
And the circle of life is complete.
Edit: Rest assured, their parent company resources are going all-in to make sure that you, the customer, are fully satisfied. You know, with shit like this: http://www.bos-suspension.com/side-car-cross.html
BOS service in North America?
A trip to Guadeloupe might be nice.
"Ship it to France!" - The official BOS solution for what to do when you need your seals changed since 1998.
Well according to the Avalanche website, they tune the Stoy, so I'm assuming also rebuild.
You can send it via unladen swallows. European of course, African Swallow are non migratory.
No no, we already got one. It's very nice.
"trente-sept millimètres!" (37mm! in English, 1.45669 inches! in freedom units) - Also BOS, a couple of years ago, ensuring that you absolutely cannot under any circumstances obtain replacement seals for your fork, anywhere, ever.
This was the exact same story in the UK as well.
OP: Just take it into any suspension centre worth their salt, there's no magic fairy dust BOS wants you to believe, and anyone can service them.
Someone can correct me if I'm wrong, but I think that QBP acts as a service center for BOS products in the US, or at least they did at one point. If that's the case just take your suspension to any shop with a Q account and they can contact them to verify.
There is definitely no magic fairy dust inside and every single one of their products I've actually pulled apart has been extremely well made, probably the nicest built 'widely' available stuff on the market. BOS won't tell your local suspension service guys anything about anything though because that's not how customer service works apparently, meaning that important stuff like torque values, oil volumes etc is not readily accessible.
QBP was a service centre at one point but I'm pretty sure that they are no longer, as per standard situation raised by @Kanye West .
QBP was a service centre at one point but I'm pretty sure that they are no longer, as per standard situation raised by @Kanye West .
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I had an Idylle Rare coil fork on my Sunday for a few seasons. It was one of, if not the best feeling forks I've ridden. I think I got 7 seasons of regular lift access riding out of it with only taking it apart for cleaning and changing the oil once before every season.
Problems come when you need parts for them. I managed to strip the threads in one of the top caps for the tiny air bleed screws and I was quoted something like $80 for a replacement top cap.