Quantcast

Does my LBS suck, or do I suck?

Discussion in 'The Lounge' started by Sandwich, May 13, 2018.

?

Who sucks?

  1. You suck.

    5 vote(s)
    12.5%
  2. Your LBS sucks

    3 vote(s)
    7.5%
  3. You both sucks

    14 vote(s)
    35.0%
  4. loco sucks

    18 vote(s)
    45.0%
  1. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    My LBS sucks. I've always believed that a bike shop is part sales and part service, and their service blows. I bought one of the only high end bikes I've ever owned through them, and they still barely had time to help me after the fact. I swore them off after that, but recently I got a weird frame and they are, of course, the closest distributor for the brand. While I was in to pick up some parts, I had them press the headset in. They did so right then and there, and I paid for it and left. After leaving, I realized they had pressed the headset in so that the logo is off-center. It's such a minor detail, it doesn't affect performance, but I paid them $30 to have it done and it sucks to look at.

    Should I ask them to fix it? Should I just suck it up princess? Should I be grateful that I didn't have to leave the frame there for them to work on it for a week? Should I complain about it on the internet (check)?

    I usually only use shop services for pressing bearings (BB and headset) especially on such an expensive frame. I'm pretty disappointed in this. What do?
     

    Please register to disable this ad.

  2. Pesqueeb

    Pesqueeb bicycle in airplane hangar

    Rep/Likes:
    376 / 2,484
    Joined:
    Feb 2, 2007
    Messages:
    24,014
    Location:
    Riding the baggage carousel.
    Have them fix it. That shit would drive me nuts. My LBS would never let that fly, even if it somehow made it out the door like that, if I brought it back, they would fix it.
     
    • Winner Winner x 2
  3. StiHacka

    StiHacka Compensating for something

    Rep/Likes:
    288 / 2,573
    Joined:
    Jan 4, 2013
    Messages:
    8,758
    Location:
    i͓̽t͓̽ i͓̽s͓̽ fu͓̽l͓̽l͓̽ o͓̽f s͓̽t͓̽a͓̽r͓̽s͓̽
    Yes.


    Punch them out, punch them back in. I've never had luck with a press for headsets.
     
    • Like Like x 3
    • Useful Useful x 1
  4. canadmos

    canadmos Mater Slayer

    Rep/Likes:
    192 / 2,900
    Joined:
    May 29, 2011
    Messages:
    7,127
    Location:
    Canaderp
    Take it back.

    Demand satisfaction, dammit!!!!!! ?
     
  5. I Are Baboon

    I Are Baboon Run, Forrest, Run!

    Rep/Likes:
    147 / 1,079
    Joined:
    Aug 6, 2001
    Messages:
    28,725
    Location:
    MTB New England
    That is sloppy work.
     
    • Winner Winner x 1
  6. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    unless you *specifically* asked for the graphics to be oriented a certain way, there's nothing you can really fault them for (unless they didn't press the cups in fully, or didn't grease them before pressing, etc).

    that being said, this is the kind of attention to detail that separates a good mechanic/shop from an excellent mechanic/shop. an excellent mechanic would do this without having to be asked.

    PS - a headset press is one of the more "expensive" tools its still worth it to own if you are a home mechanic and do primarily all of your own work. if you use it 3-4 times, it's paid for itself.
     
    • Useful Useful x 1
  7. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    fwiw - i have this and the only issue is that some older headsets don't fit and you need a shim or something to make it flush mount (otherwise the adapter cups on the press will get stuck in your headset cups and can be a pain to get off). i did get the cane creek adapter cups which does work with it.
     
  8. johnbryanpeters

    Rep/Likes:
    220 / 1,990
    Joined:
    Sep 27, 2001
    Messages:
    23,166
    Location:
    Making moss sad in New Haven, Vermont
    Being as it's an interference fit, I wouldn't remove and replace it to center a logo.
     
    • Like Like x 2
    • Winner Winner x 2
  9. jdcamb

    jdcamb Tool Time!

    Rep/Likes:
    232 / 2,057
    Joined:
    Feb 17, 2002
    Messages:
    14,349
    Location:
    Nowhere Man!
    My take. A bike mechanic who wouldn't just automatically put a headset in with the graphics in the right orientation? I would be suspect of his/her skill and find another shop to put it in correctly. I bet if you told them that story they would do it for free. I know I would....
     
    • Like Like x 1
    • Useful Useful x 1
  10. Jm_

    Jm_ Turbo Monkey

    Rep/Likes:
    127 / 804
    Joined:
    Jan 14, 2002
    Messages:
    7,473
    Location:
    AK
    Straight logo+$15.

    Seriously, you should be rejoicing that they got it in not-crooked and the top cup on the top...
     
    • Winner Winner x 2
  11. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    As a former mechanic, most people really don't care.
     
  12. stevew

    stevew unique white person

    Rep/Likes:
    230 / 2,114
    Joined:
    Sep 21, 2001
    Messages:
    30,372
    i yearn for the days of beating headset cups in with a hammer and 2×4....
     
    • Like Like x 1
    • Winner Winner x 1
  13. jdcamb

    jdcamb Tool Time!

    Rep/Likes:
    232 / 2,057
    Joined:
    Feb 17, 2002
    Messages:
    14,349
    Location:
    Nowhere Man!
    Proper headbadge or sticker? I am not most people....
     
  14. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    honestly if it was a generic shop rat in the middle of winter I would totally expect it...but not the most pricey shop in Boston. I expect a pretty high effort for $30 for a 5 minute job.
     
  15. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    Try a massage parlor?
     
    • Winner Winner x 1
  16. jstuhlman

    jstuhlman We noticed.

    Rep/Likes:
    300 / 2,626
    Joined:
    Dec 3, 2009
    Messages:
    7,080
    Location:
    Cackalacka du Nord
    drop in headsets ftw...what a pleasant surprise on teh nomad.
     
    • Dislike Dislike x 1
  17. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776


    My lizard my
     
  18. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    5 minutes? i'm married dude
     
  19. StiHacka

    StiHacka Compensating for something

    Rep/Likes:
    288 / 2,573
    Joined:
    Jan 4, 2013
    Messages:
    8,758
    Location:
    i͓̽t͓̽ i͓̽s͓̽ fu͓̽l͓̽l͓̽ o͓̽f s͓̽t͓̽a͓̽r͓̽s͓̽
    That is so not straight that it actually looks like an intention. I'd leave it as is, TBH.
    All you need is a sticker of a Monthy Python's foot about to stomp that little fucker.
     
  20. Nick

    Nick My name is Nick

    Rep/Likes:
    253 / 1,894
    Joined:
    Sep 21, 2001
    Messages:
    12,176
    Location:
    behind you, don't wait up.
    You suck!
     
    • Useful Useful x 1
    • Horns Horns x 1
  21. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    i honestly kind of thought that at first. I'm probably just going to leave it as a reminder to never shop at that fucking store again....it's the bottom cup and I'll never see it once the thing is all together. it's just such a complete "you had ONE JOB" that it pisses me off.
     
  22. StiHacka

    StiHacka Compensating for something

    Rep/Likes:
    288 / 2,573
    Joined:
    Jan 4, 2013
    Messages:
    8,758
    Location:
    i͓̽t͓̽ i͓̽s͓̽ fu͓̽l͓̽l͓̽ o͓̽f s͓̽t͓̽a͓̽r͓̽s͓̽
    If I were you, I'd hope there were no hidden fractures in the head tube... :monkeydance:

    Just kidding. :maninlove:
     
  23. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    293 / 1,633
    Joined:
    Jun 4, 2006
    Messages:
    13,288
    Location:
    I have no idea where I am
    I don't think I've ever been charged for pressing a HS that I purchased from an LBS. If you bought the HS from them (after dropping coin a high end bike) and they charged you $30 to install it but did sloppy work, then they do not appreciate your business nor are they concerned about their workmanship. A good shop wouldn't charge to press a HS in for a good customer who purchased it from them.

    Like others have said, if it's installed functionally, let the cosmetic stuff slide and just find a better LBS. One that @jdcamb would hang an apron in.
     
  24. Jm_

    Jm_ Turbo Monkey

    Rep/Likes:
    127 / 804
    Joined:
    Jan 14, 2002
    Messages:
    7,473
    Location:
    AK
    I am pretty split on this, it's not really something that I would expect a bike shop to really care about, being totally cosmetic and it's not something I'd expect them to spend a bunch of time inserting and punching out to get "just right". That said, if it's the priciest shop in Boston and they have a strong reputation, you should let them know about it and have them fix it. As you said, there isn't much a bike shop offers that can't be had online, except stuff like this, so they best be paying attention to this kind of stuff.
     
  25. Jm_

    Jm_ Turbo Monkey

    Rep/Likes:
    127 / 804
    Joined:
    Jan 14, 2002
    Messages:
    7,473
    Location:
    AK
    But the appropriate response is to run in there, chuck your bike and knock over a few of those glove and helmet stands, rant and rave about "WHAT IS THIS SHIT!!?? I PAID GOOD MONEY...I DRIVE A DODGE STRATUS!!
     
    #25 -   May 13, 2018
    Last edited: May 14, 2018
    • Winner Winner x 3
  26. eric strt6

    eric strt6 Resident Curmudgeon

    Rep/Likes:
    208 / 2,371
    Joined:
    Sep 8, 2001
    Messages:
    12,451
    Location:
    directly above the center of the earth
    In the 15 or so years I have had my Colnago with a Chis King headset I have never looked to see if the logo on the cups was straight. I never cared, I did just go look, the top and bottom logos were not perfectly line up. Who the fuck cares, the headset works perfectly and thats all that matters
     
    • Useful Useful x 1
  27. Jm_

    Jm_ Turbo Monkey

    Rep/Likes:
    127 / 804
    Joined:
    Jan 14, 2002
    Messages:
    7,473
    Location:
    AK
    Plus, aren't we all using drop-in headsets now anyway?
     
  28. boostindoubles

    boostindoubles Nacho Libre

    Rep/Likes:
    116 / 1,043
    Joined:
    Mar 16, 2004
    Messages:
    3,619
    Location:
    Yakistan
    Sounds like the frame might be suspect. The rule is, one headset per frame. Once you knock out those cups might as well get something new. The headtube will get scratched inside and like @StiHacka said, those hairline fractures... especially when dealing with plastic frames, gotta be careful.
     
    • Funny Funny x 1
    • Useful Useful x 1
  29. AngryMetalsmith

    AngryMetalsmith Business is good, thanks for asking

    Rep/Likes:
    293 / 1,633
    Joined:
    Jun 4, 2006
    Messages:
    13,288
    Location:
    I have no idea where I am
    Oh snap, didn't realize we were talking about a plastic bike. :panic:

    Make sure to use enough sunscreen on the next instal.
     
    • Useful Useful x 1
  30. HardtailHack

    HardtailHack used an iron once

    Rep/Likes:
    9 / 50
    Joined:
    Jan 20, 2009
    Messages:
    1,850
    It's a BMC, they probably just assumed you were a dentist and gave zero f#*!s about their workmanship.

    Also, CC headsets are garbage, install the bearings with some Loktite bearing retainer or they will just walk around inside the cups and you will have to adjust the preload every few months, ran them for years and they were all the same, ACROS FTW.
    I'd love to see Intend do a lower headset, I think a thrust bearing would reduce the flex at the crown to steerer interface, then again you'd have to remove the paint on the crown and have a frame built to a decent standard to do it properly.
     
    • Funny Funny x 1
  31. DaveW

    DaveW Space Monkey

    Rep/Likes:
    90 / 368
    Joined:
    Jul 2, 2001
    Messages:
    8,207
    Location:
    Karori, Poneke Te Ika-a-Maui
    $30 USD?
    Fuckme do I need to put my prices up then!!! :wtf:
     
    • Funny Funny x 1
  32. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    Yeah $30 for a 5 minute job that they did poorly is crazy. I just don't know that I really want them to fix it. I agree with others, popping the headset out and rotating it 15 degrees is a lot of work for zero practical gain, other than being right and having a "perfect" setup, and the potential risks are large. I think I'm just disappointed that I paid to have it done and they did it poorly, albeit quickly. I'm sure that they would fix it if I ask, I just don't know that I want to bother. Between having to head over there, probably leave the frame, have them tap out the headset and reinstall it on a used frame...it just doesn't add up to worth it. I had the headset lying on my shelf, so I didn't buy it there. I don't know whether they would have installed it for free (probably not, honestly) but that's a moot point.

    Oh well, my lizard shall remain walking off the reservation.
     
  33. jimmydean

    jimmydean The Official Meat of Ridemonkey

    Rep/Likes:
    164 / 1,273
    Joined:
    Sep 10, 2001
    Messages:
    28,347
    Location:
    Portland, OR
    Wow, I am teh disappointed in so few loco votes. That's really all I got.
     
    • Useful Useful x 1
  34. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    oh yea? i'm sure i can find you some asbestos too. leaded gasoline might be a little trickier.
     
  35. boogenman

    boogenman Turbo Monkey

    Rep/Likes:
    2 / 80
    Joined:
    Nov 3, 2004
    Messages:
    3,384
    Location:
    BUFFALO
    BACON
     
    • Useful Useful x 1
  36. gratefulbiker

    Rep/Likes:
    2 / 16
    Joined:
    Dec 3, 2007
    Messages:
    56
    Attention to detail is what separates great mechanics from ok ones. This is similar to lining up the hub logo with the valve hole on a wheel build. It's not necessary or crucial to the functionality, but it shows that some care was taken doing the job. It only takes a few seconds to line things up or at least ask if there's a preference.
    That being said, I'd leave it alone since it's a crabon frame and as you said, it won't be that visible once the fork is installed. Chalk it up to a lesson learned and look for a new lbs and/ or procure a decent bearing press and removal tool.
     
  37. Nick

    Nick My name is Nick

    Rep/Likes:
    253 / 1,894
    Joined:
    Sep 21, 2001
    Messages:
    12,176
    Location:
    behind you, don't wait up.
    Totally unimportant, but yea that would bug me initially too.

    Also, something like this was my solution for oh a decade or so.
     
    • Like Like x 1
  38. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    it's a little disingenuous for you to be upset with them and claim they did a "poor" job because they didn't follow the instructions that you never gave them.
     
    • Like Like x 1
  39. Sandwich

    Sandwich just shake your rump
    Staff Member

    Rep/Likes:
    55 / 609
    Joined:
    May 23, 2002
    Messages:
    14,926
    Location:
    01776
    seriously? when you go in for a dental cleaning, do you say "please clean all of them, well" or go to the auto mechanic and say "can you please rotate the tires by taking them off and changing their positions" or do you kind of expect that they'll do their jobs without screwing it up too much? I don't feel that it's a presumption to think they would want to do a good job.
     
    • Winner Winner x 1
  40. jonKranked

    jonKranked Press Button, Receive Stupid

    Rep/Likes:
    331 / 2,727
    Joined:
    Nov 10, 2005
    Messages:
    49,472
    Location:
    media blackout
    are there any functional issues?