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just cracked my 2003 trek diesel

fellow pinner

fellow pinner

Monkey
May 18, 2007
159
0
over there
Hi,

I just cracked my trek diesel :banghead: :( i just was wondering if anyone knew if trek will give me a frame and shock of the session ten or if they'll just give me money.:bonk:
 
TheInedibleHulk

TheInedibleHulk

Turbo Monkey
May 26, 2004
1,886
0
Colorado
They wont give you money, thats for damn sure. They might give you a frame, or they might hose you completely.

A quick look and I see that the session only has a 3 year warranty. That may or may not have been the case with the diesel. Also, if you are not the original owner you are out of luck.
 
T

Trekrules

Turbo Monkey
Apr 12, 2007
1,226
148
i don't think Trek will give you a session 10 frame for free because you cracked your'e own diesel,Those session 10 frames are super expensive,1 frame cost more than a complete session 77 + a view 100 bucks on top off it.Defintly one off the most expensive frames on the market.I live in europe and you can almost not buy one session 10 frame,because they are so super expensive they are like 4000+ euro's frame only.
 
fellow pinner

fellow pinner

Monkey
May 18, 2007
159
0
over there
ok thanks ive sent pics in through my local bike shop and the co owner has been selling treks so i think he might be able to talk them into it.
 
sanjuro

sanjuro

Tube Smuggler
Sep 13, 2004
17,373
0
SF
If this is an used frame, then Trek probably won't give you anything. Warranties are not honored on used frames.

Frankly, you are giving warranty replacements a bad name. There is a higher cost to frames purchased new, and warranties is the advantage. But many companies will allow you to buy a replacement frame at a lower cost, and you might be able press Trek about that. But knowning the majors, you probably won't be happy to see the actual price.

But if you got a couple years on a pro's old frame, you should be happy with that.
 
Tootrikky

Tootrikky

Monkey
Jul 31, 2003
772
0
Mount Vernon
fellow pinner said:
Hi,

I just cracked my trek diesel :banghead: :( i just was wondering if anyone knew if trek will give me a frame and shock of the session ten or if they'll just give me money.:bonk:
Click to expand...
Damn it's your lucky day. When I crack my 4 yr old DH frame I hope to cash in the warranty monies to finance a trip to Disneyland!
 
DHS

DHS

Friendly Neighborhood Pool Boy
Apr 23, 2002
5,094
0
Sand, CA
they offer to give you a session 77 frame. maybe you can "upgrade" to the session 10
 
al-irl

al-irl

Turbo Monkey
Dec 9, 2004
1,086
0
A, A
you won't get a new frame out of it. One of the guys in the shop i work in went through 2 diesel frames after the 2nd one they no longer had any more diesel frames to sort him out. He was offered a crash replacement deal and got a session 10 frame for very much the right price, but he had to wait 10 months and i had to have lots of screaming matches with the warrenty guy with our trek distributor before he would even think of giving him a crash replacement deal
 
frznnomad

frznnomad

Turbo Monkey
Jun 20, 2005
2,226
0
a-town biatches
exactly why you dont deal with companies like trek, specialized, and cannondale. there reps or moronic jerks, and they are total dicks about crash replacements on lifetime warrenty dh frames. so here is what i say man. dont even bother with the warrenty stuff, mount the frame in remembrance of the start of your dh caraer, and buy from a company that acctually cares about there customers. that is just one mans opinion who has delt with these companies in the past.:disgust1:
 
Transcend

Transcend

My Nuts Are Flat
Apr 18, 2002
18,040
3
Towing the party line.
frznnomad said:
exactly why you dont deal with companies like trek, specialized, and cannondale. there reps or moronic jerks, and they are total dicks about crash replacements on lifetime warrenty dh frames. so here is what i say man. dont even bother with the warrenty stuff, mount the frame in remembrance of the start of your dh caraer, and buy from a company that acctually cares about there customers. that is just one mans opinion who has delt with these companies in the past.:disgust1:
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Lifetime warranty for ORIGINAL OWNERS. That's how it is, and how it should be. People claiming warranties as second owner on 4 year old DH bikes do not deserve new ones.
 
Fulton

Fulton

Monkey
Nov 9, 2001
825
0
Transcend said:
Lifetime warranty for ORIGINAL OWNERS. That's how it is, and how it should be. People claiming warranties as second owner on 4 year old DH bikes do not deserve new ones.
Click to expand...
agree 100%. I think all you can fairly expect is a discount on a new frame. I don't think giving you a brand new, current model frame would be justified.
 
frznnomad

frznnomad

Turbo Monkey
Jun 20, 2005
2,226
0
a-town biatches
ohh yeh i can deffinatly see that transend. i wasnt trying to argue with that point i was just saying that i have seen it happen time and time again to original owners with these companies and well that is just what i would do. i didnt mean to come off sounding like a jerk i was just trying to tell him what i would do if i was in his boat.:bonk: to me
 
Kornphlake

Kornphlake

Turbo Monkey
Oct 8, 2002
2,632
1
Portland, OR
So you're saying a lifetime warranty isn't actually a lifetime warranty? What a hoax, I'd take Trek, Spec and Cannondale to small claims court before I'd spend hours on the phone yelling at a sales rep.
 
Transcend

Transcend

My Nuts Are Flat
Apr 18, 2002
18,040
3
Towing the party line.
Pretty much every warranty I have ever seen is for the original owner. They have no obligation to warranty a frame to a second owner, nor should they be expected to. Bicycle owners sure are a whiny bunch.
 
dante

dante

Unabomber
Feb 13, 2004
8,807
9
looking for classic NE singletrack
Kornphlake said:
So you're saying a lifetime warranty isn't actually a lifetime warranty? What a hoax, I'd take Trek, Spec and Cannondale to small claims court before I'd spend hours on the phone yelling at a sales rep.
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all it is is a "Warranty against manufacturing defects". guess what, if it's been ridden hard and raced for the past FOUR YEARS, I *highly* doubt that when it finally broke it was a manufacturing defect. unfortunately "Warranty" now roughly translates to "Give me something for free because I broke it." :disgust1:
 
Kornphlake

Kornphlake

Turbo Monkey
Oct 8, 2002
2,632
1
Portland, OR
I re-read Frznomad's post, I guess he's saying getting a crash replacement is a hassle, which is different than an honest warranty due to a defect. For some reason I read the post to say that any warranty claim including valid defects are a hassle. A 1 year warranty against manufacturing defects is as good as a 5 year or a lifetime warranty, as most manufacturing defects will show up pretty quickly, I'd always thought Trek was a little more lenient on their definition of a manufacturing defect when it comes to the lifetime warranty, I know the company I work for is. I guess I shouldn't consider a lifetime warranty to be any better than no warranty and not as good as a a product from a company with great customer service.
 
M

MattP.

Monkey
Jun 27, 2005
197
0
If you work at a shop that sells Trek, you'll see that Trek is actually very generous with their warranties.

Case in point, a gentlemen that bought an 06 6000 hardtail. He comes in about 6 months later w/ a crank on the seat tube. Trek replaces it with an 8500 frame. Then Trek replaces his rearwheel. We install new LX cranks because he ovalizoed the spindle on his old ones. I've replaced his XT pads 4 times. This guy is an animal.

He comes in a couple months ago and his 8500 is cracked at the seatstay. Trek sends out another 8500. Trek has warranited 2 frames and a wheel for this guy, and out rep says he has no problem warranting more stuff for him.

If you are the originaly owner, Trek will take care of you. If you are not, they have NO obligation to give anything to you let alone a new frame.
 
DirtyMike

DirtyMike

Turbo Fluffer
Aug 8, 2005
14,437
1,017
My own world inside my head
Crash repalcement isnt hard at all with trek/Spec/Cannon. None they are all easy, trick is to register your product with the company when you buy it. As far as the original question, Your trying to get a warranty on a Pro DH racers Old frame, sure its only six runs, but they were tough abusive runs, Its a USED bike, Props to the bike shop for even trying, but i can almost guarantee you will not get any type of warranty, absolutly no upgrade option period, they will not warranty upgrade you to a session, its just not gonna happen, at best, if they happen to have an old Deisel frame, they might give you a clearance price, but thats all. Let us know what you end up with
 
DirtyMike

DirtyMike

Turbo Fluffer
Aug 8, 2005
14,437
1,017
My own world inside my head
MattP. said:
If you work at a shop that sells Trek, you'll see that Trek is actually very generous with their warranties.



If you are the originaly owner, Trek will take care of you. If you are not, they have NO obligation to give anything to you let alone a new frame.
Click to expand...
Trek is very generous to original owners, i have a lady Customer who came in and bought a Madone back in 04, 9 months later she comes in tell sus she was JRA, and it stopped feeling right. LSS, cracked seat and chain stays. Come to findout she didnt realize that when her bike was sitting in the trunk, that the trunk would hit the bike when she drove down the road. As in her bike was left hanging partway out of the trunk. Trek still gave her a free frame. Even though there warranty doesnt cover abuse, they had an extra so they gave it to her, didnt cover labor.
 
TheInedibleHulk

TheInedibleHulk

Turbo Monkey
May 26, 2004
1,886
0
Colorado
DirtyMike said:
C Your trying to get a warranty on a Pro DH racers Old frame, sure its only six runs, but they were tough abusive runs
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Tough abusive runs under Jill Kintner? Man, I needed a good laugh, thank you.

But regardless, you are still f-ed guy. A five year old dh frame is practically antique. Suck it up and buy something new. And the small company vs big company thing is bunk, its all a wash due to the fact that many small companies have no money and no frames to give you. From my years of shop experience, its all hit and miss. Thats why its good to unload your stuff before it breaks.
 
jonKranked

jonKranked

Detective Dookie
Nov 10, 2005
85,951
24,516
media blackout
when i was turning wrenches, a guy came in with a 15 year old specialized rockhopper with a broken weld at the chainstay near the axle. he was the original owner (and amazingly had receipts to prove it). s'ped replaced it no questions asked.

but yea. the best you'll probably get is a deal on a new frame. i hope they'll take better care of you, just don't get your hopes up.
 
bdamschen

bdamschen

Turbo Monkey
Nov 28, 2005
3,377
156
Spreckels, CA
dante said:
all it is is a "Warranty against manufacturing defects". guess what, if it's been ridden hard and raced for the past FOUR YEARS, I *highly* doubt that when it finally broke it was a manufacturing defect. unfortunately "Warranty" now roughly translates to "Give me something for free because I broke it." :disgust1:
Click to expand...

While that may be true, how many times have you heard a LBS employee throw in the fact that such and such a bike has a lifetime warrenty as a selling point? If I were an average Joe Schmoe off the street looking to start downhilling, I would take that at face value no questions asked, and then probably be a little upset when I'm told no one will warrenty my frame.

Being the jaded buying and breaking bikes since 1985 (and still riding like a hack today) rider that I am, if any company doesnt' completely screw me over on a warrenty replacement (if I even try to cash in on it anymore), I am pleasently surprised.
 
biker3

biker3

Turbo Monkey
Jan 27, 2004
1,491
0
American by birth, Southern by the grace of god
As lame as Trek is, they are hands down the best when it comes to warranty between them, Specialized and Cannondale. Just last week a guy crunched his madone top tube in his home stand and they gave him a project 1 replacement with his choice of color.

Besides that there is an abundance of idiocy in this thread.

And please for the love of baby jesus, Frzznomad or whatever, please save your internet gibberish for myspace or instant messenger cuz it's horrible on my eyes.
 
Kevin

Kevin

Turbo Monkey
Sep 6, 2004
4,540
1,007
In Holland sticking my finger in a dike...
Trekrules said:
i don't think Trek will give you a session 10 frame for free because you cracked your'e own diesel,Those session 10 frames are super expensive,1 frame cost more than a complete session 77 + a view 100 bucks on top off it.Defintly one off the most expensive frames on the market.I live in europe and you can almost not buy one session 10 frame,because they are so super expensive they are like 4000+ euro's frame only.
Click to expand...
And the prize for biggest load of crap in one post once again goes to trekrules...
 
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