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customer service

Kntr

Kntr

Turbo Monkey
Jan 25, 2003
7,526
21
Montana
No need for stories and such, but I am curious. I have two question for ya. Simple answers. No bashing.

1.Who have you have the BEST customer service with?
2.Who have you had the WORST with?

best-1. Go-Ride (bike shop), Shimano and Specialized(warranty)
worst-2. Beyond Bikes (bike shop), Oakley (warranty)
 
fellow pinner

fellow pinner

Monkey
May 18, 2007
159
0
over there
ummm...
why do you need to know this,or is it just a general wondering
i dont really know i guess
worst beyond bikes
best pricepoint
:poster_oops: guess u said no story telling.:biggrin:
 
Zark

Zark

Hey little girl, do you want some candy?
Oct 18, 2001
6,254
7
Reno 911
best shop. Go-Ride
best co. <this space intentionally left blank>
worst shop <this space intentionally left blank>
worst co. Intense, got shafted for 5 months on a warrany but it worked out in the end. I can't even get that mad since they were taking care of a bike theydidn't even make any more (m1)
 
Spunger

Spunger

Git yer dumb questions here
Feb 19, 2003
2,257
0
805
Best.......probably Go-ride.com as I've ordered most of the technical stuff from them and have always had great phone/email contact. I've had good luck with Universal cycles, Ride-this.com, Jenson, Pricepoint etc... All have been decent as far as "online" goes.

Worst......I really don't have a "worst". It's more like a middle ground. Some company's just lag at fixing and repairing anything and everything. Some lag at shipping........but when you order in enough time they always get it to you. I won't name name's as it's been a while since I've needed anything bicycle related but that's the just of that.
 
Huck Banzai

Huck Banzai

Turbo Monkey
May 8, 2005
2,523
23
Transitory
I have a lot of Best's - most businesses I havea dealt with have treated me very well!

Bad experience? Some guy in a PinkShirt frontin on deliverin some photos that turned out to be wack anyway.

;)
 
pinkshirtphotos

pinkshirtphotos

site moron
Jul 5, 2006
4,836
543
Vernon, NJ
best ecompany jenson
worst price point

best bike company, e 13
worst bike company, dt swiss.... wont hate them so much when they learn to build rims that designed for dh use and LAST
 
bballe336

bballe336

Turbo Monkey
Mar 3, 2005
1,757
0
MA
Best: Empire BMX
Worst: haven't had any bad experiences yet.

Empire is amazing though, they have gone out of their way to help me. They also ship really quick and always throw in free stuff with every order. Not to mention they have helped me with anything I have needed.
 
SPINTECK

SPINTECK

Turbo Monkey
Oct 16, 2005
1,370
0
abc
best: cane creek, yeti
worst: Ford is that open-ended customer service or do you mean bike shops?:)
 
psychobiker

psychobiker

Monkey
Jul 17, 2006
549
0
charlotte nc
i orderd some grc levers from go ride. called ahead before i order and the still sent me the wrong levers...and never even offered to get me the right ones... e-13 helped me out big time with my drs...got the wrong backplate i should get it tomorrow..of course i sent them thee old one..i was happy too..
 
in the trees

in the trees

Turbo Monkey
May 19, 2003
1,210
1
NH
Best Companies - Deity, e-13, Cane Creek, Thomson, Crank Bros

Best Mail Order - Ride-This, Go-Ride, Unreal Cylces (under Ben's ownership), Universal

toby
 
S

skate

Chimp
Aug 19, 2006
84
0
best: Beyond bikes, go ride, price point, unreal cycles, ebay.

worst: jenson, every one else
 
thom9719

thom9719

Turbo Monkey
Jul 25, 2005
1,104
0
In the Northwest.
Worst - UPS

they lost my brand new 08 4X world cup. I've been on the phone with 9 different people explaining my situation and I keep getting the run around.

Kyle,
 
E

eknomf

Monkey
Apr 23, 2004
211
0
Nanaimo, BC
Best bike co: White Brothers
Best Shop: Atomic in Vancouver BC
Worst bike co: Haven't really had any bad experiences.
Worst shop: Fat Tire Farm in Portland
 
Salami

Salami

Turbo Monkey
Jul 17, 2003
1,784
118
Waxhaw, NC
thom9719 said:
Worst - UPS
Click to expand...
Unusally Poor Service

Fox tried to dick me and charge me almost $300 to replace the lowers on my Vanilla 125RLC a few years back.




I have good luck with Unreal Cycles and Jenson. Just recently Jenson sent me a wrong pair of grips. They sent me the correct pair and told me to go ahead and keep the incorrect pair. :rockout:

Iron Horse has also been good when I have had issues.
 
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