the quality of push work and products

their work is very good, but you will wait at least a month for anything from them...

my guess is the Vivid tuning wont be avialable this year, based on how long it has taken them to get prior projects to market.

I don't think you will find a 'C' tune around for a while. Seems like the first batch of Vivids came and went and they were all 'B' tunes (what was available to the public). Both big distributors have been out of Vivids for a while now....and shoe no indication of carying anything other than the 'B' tune. My guess is that 'A's or 'C's will have to be a special order directly through SRAM if/when they get them built for public consumption.

Push is just like the rest of the bike industry...everything is always late. It was quite some time before they were able to get the first DHX kits out (after they claimed to be doing them)....they released info about working on Lyrics a couple months before the Vivid announcement..and you still cant get work done on a Lyric...the %-spot rockers took many months to finally bring to market (6 maybe)


While they do good work, and I think custom tuning work is worth the $$ ingeneral, seems to me as if Daren has over-committed/stretched himself. Current lead times for any kind of work are at least month out (need to book now for service by mid june). They are also horrible at getting info back to people. If you do actually talk to Daren, he is very friendly, helpful, and knowledgable....but getting ahold of anyone there is dificult at best. They have claimed for over a year that they are correcting their issues in this regard, but they still dont respond to e-mails, even though they push this method for contacting them....

They are also horrible at getting info back to people. If you do actually talk to Daren, he is very friendly, helpful, and knowledgable....but getting ahold of anyone there is dificult at best.

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??? Strange! My experience is quite the opposite.

I've exchanged a few email with Christina a few weeks ago (just before Sea Otter) and I was always getting an answer within 24 hours. Also, when he started working on my shock, Mat wanted to double-check something with me...so he left a voice message for me at work, I called back and talked to him right away. Real top notch service in my experience.

Concerning the delays...It's unfortunate, but there are just too many people who just wakes up in May and wants to send in their shock for service when the season starts. Just send it in February or March and you'll have it serviced within 4-5 business days. The people at Push can't hire a few more employees for just a couple of months and fire them in August. Well technically they could...but I certainly wouldn't want one of those 2nd-class employees working on my shock.

FlipSide said:

??? Strange! My experience is quite the opposite.

I've exchanged a few email with Christina a few weeks ago (just before Sea Otter) and I was always getting an answer within 24 hours. Also, when he started working on my shock, Mat wanted to double-check something with me...so he left a voice message for me at work, I called back and talked to him right away. Real top notch service in my experience.

Concerning the delays...It's unfortunate, but there are just too many people who just wakes up in May and wants to send in their shock for service when the season starts. Just send it in February or March and you'll have it serviced within 4-5 business days. The people at Push can't hire a few more employees for just a couple of months and fire them in August. Well technically they could...but I certainly wouldn't want one of those 2nd-class employees working on my shock.

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I would guess it is a hit or miss thing...I tried to get some info about a DHX tune back in mid winter...took several e-mails and two plus weeks for any resonse (ended up not sending my shock in because of this). When I got a shock done for my DHR, it came back with no paperwork..no idea what the res. pressure was, what settings were recomended or what the new adjustments did (this was the now unavailable race tune where the pp was removed and replaced with a different adjuster). I tried to get this info via e-mail, and never received a response

I certainly do not think that they are intentionally ignoring people, just that things have grown at a rate that makes it a challenge to keep up with. I also have the utmost respect for their technical work..they just need to hire someone to stay on top of the non-tech work. Getting back to potential customers, comming up with a 'shock description sheet' that would go out with every job describing the work done, suggested settings, pressures, oil weights etc....the lack of this kind of info would be absolutely unacceptable in the moto biz (closest parallel biz)...I dont understand why it is 'OK' in the bike biz.

Businesses hire seasonal employees al the time...I am sure there are many many ski industry employees in colorado looking for work spring through fall, and it certainly would not take much trianing to get someone up to speed with e-mails....

I love their products, and I will no doubt give them more of my $$....

Pay $50 more and do a CCDB they both are atleast 3-4 weeks out.

I'd go for ccdb, it's what the pushed vivid is trying to be. I have one and I love it.

FlipSide said:

Concerning the delays...It's unfortunate, but there are just too many people who just wakes up in May and wants to send in their shock for service when the season starts. Just send it in February or March and you'll have it serviced within 4-5 business days. The people at Push can't hire a few more employees for just a couple of months and fire them in August. Well technically they could...but I certainly wouldn't want one of those 2nd-class employees working on my shock.

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werd

Push actually lost a few folks and have been understaffed for a while. They've been working hard at filling in those open spots but as anyone who's had to hire knows, it's not easy to find the right individual(s).

they are also in the process of moving into their new facilities: http://pushindustries.com/

I'll echo what Acadian said:
Push is VERY busy. They are understaffed, and are having troubles finding GOOD help. You just can't hire some seasonal vagrant to rebuild your shock. Darren has spent an enormous amount of time and energy with the construction of the new facility, plus still finding time to jump into the production line to help get the work done. Yes, it takes effort to get in touch with them.; so what? The quality of their work is worth waiting for.

Secondly, the CCDB. It seems to be internet thought that this is the golden shock. Cane creek markets it as a shock that will work on any bike, for any rider. Sorry, but that is total marketing bullsheit. Myself, and several other folks I know who have purchased and tried the ccdb were very disappointed. Common complaints are spiking from the HCS circuit. The HSc poppet can be overwhelmed. The shims on the piston do not open, the piston is essentially solid. This is not a case of some random individuals who didn't take the time to learn how to properly set-up the shock.

I have had 2 DHX's tuned to different bikes over the winter, a 5.0 for a Demo 8 and a 5.0 for a VP free. two toally different rides and configs. i was nothing but satisfied with them and thier turn around time. but then again i tend to plan ahead and get my stuff done on the off season cause i figure most people are not and if it takes a couple extra days i wont flyp out.

Thier tuning was very good on my DHX's and took the bunching up i was experiencing on my Demo during high speed rock gardens away so it eats up more small bump stuff and stays active. They also made the VP free more linear, its my free ride bike and gets all the hits and drops so i wanted it tuned for my weight to use all the travel up given certain situations, mainly larger hits. again i cant complain but it was like January when i sent them in and got them back well before February. love both the shocks.

i guess they are in a transition faze right now. happens to everyone. as for the shock choice problems, ... its the middle of the season man, your gonna wait on anything you want. If you can call specialized and get ahold of a good tech there who will talk suspension with you i would really suggest that, they will level with you prolly and tell you what to get, more than likely a DHX.

demo8razor said:

you know of anyone good to talk to, i talked to someone before and they knew nothing at all haha basically my problem is i can get it set to do well with general riding or drops but not both if its for riding it bottoms on not very big drops, and if its set for the drops its harsh through like rock gardens, also i seem to use up too much of my travel in the demo also any suggestions, i have decreased the volume to make it more progressive but havent been able to truly test it

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I am assuming that you have a 07/08 demo 8?
That bike is tricky to setup. The linkage gives it built in compression off the top, and then it gets linear all the way to the end.
Totally opposite of the old demo 8.
Its a pure race bike for sure.
Anyway, I have my CCDB on my SX trail, and will have to save some pennies before I get one for the demo 8.
But if you have the coin, it works great on this bike.
So, I have been playing around with the DHX and here is my setup:
I am running the bottom out cranked all the way in.
Running it like this, It still feels good in the middle of its travel, but it ramps up better. That way it is setup softer for rocks, but will ramp up better for drops.
On the 08 DHX shocks, Fox changed the recommended pressures in the chamber. You are not supposed to go below 125 psi now.
But I have found that they are very tunable now with air pressure.
There is a BIG difference in feel between 150 psi and 125 psi in the chamber. I am running mine now at 125 psi and it feels good.
I have 2 days of Windrock riding this week, and I will see how it does.
I'll report back if I can still type.:biggrin:

demo8razor said:

i probably will, do you know the cost of that shock for a shop? or is it same price no matter who buys it?

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No, its less.