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Bad customer service from Brad/Evil4bc

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JJJKKK

Chimp
Dec 8, 2007
41
0
JUNE 17: !!!! IT'S SORTED OUT NOW !!!!



Hi,

My name is Joni and I live in Finland, Europe.

I'm having troubles with Brad Hodges from Nemesis Project. I wanted to buy a handlebar from him.

I'm bad at english and I'm a bad story teller as well so I just give you the story as it is and finally at the end I'll give my thoughts. Hope it's understandable to read.

Here we go:


April 11, I did contact Brad and I asked about Street bars at black and custom lenght (24.5").
Everything went fine and we had a deal. He said he will cut them 1st and then sent to powdercoat.
He said he can ship them out to me on Monday april 21 due to SeaOtter which was fine to me. Althought I was a little bit worried about will he make sure that he will remember to send the bars after SeaOtter.

I wrote:
But I'm a bit concerned will you remember to ship my small
order as I do understand you're a busy worker and such. You
don't mind if I'll send you a mail on Sunday/Monday april 20/21 for
reminding?
This is how Brad did reply:
you are more than welcom to remind me about your order.

----

Your order isnt small to me , it's a order we give ALL our customers
the same lever of attention from a set of bars to a complete bike were
always here for you :-)

April 12, the payment has been sent via PayPal


April 20, I reminded him about my order


April 21, Brads reply:
Joni

Hi I just this second got back in from SeaOtter .
Please give me a day or so to get my head back together.
Ok that's fine and totally understandable.


April 23, I recontacted Brad and this is how he replied:
There back from powdercoat today , and i will get them into the mail to
you ASAP .

the black looks great !!
So NOW my bars are ready... ...OR that is what I thought.


April 29, No contacts from Brad about the situation or tracking code or anything so I decided to contact him and ask about the status. Here's how Brad answered:
Joni

Your bars are done at Powdercoat , got the call this morning around
8:00 AM

I'm going to drive down tomorrow morning to get them , they will ship
out to you tomorrow via postal service
They are out from powdercoat, AGAIN?!? I immediately contected Brad:
Brad,

ok cool. I thought they were ready already.

Should be couple weeks then, then they should arrive niccce!
Brad did reply pretty quick:
Joni

My mistake , i jumped the gun saying they were back the other day .
I assumed wrong ( Thought they would have been done late last week
instead of this morning)

sorry if there was any confusion :-( IE: my bad
So why did you lie about it in the first place? Anyway, I did leave it there as atleast they are coming now...
-WRONG Time did past and he did not contact me about the shipping.


I tried to contact him couple of times without results until this a bit angrier message at May 7 did do some results:
Dude please answer your mails, are my bars ready or not? :-(

I can understand if you're busy but not answering mails or keeping
touch at all is quite rude to be honest!

Hope you'll clear this out soon

:-)

-Joni

May 8, Brad replied:
Joni

Hey sorry I have been out of town racing for the past week , your bars
went out last week before I left
Ok they are coming now.


May 14, No sign about my bars so once again I decided to contact Brad:
Hello Brad,

Can you remember what specific day it was when you sent the bars and
was it via USPS? Just a bit shame it has not arrived yet...

No tracking number?

Thanks!

-Joni

May 19, Brad did reply:
Hey Joni I'm checking on this
I honeslty do not know what happened ??
Brad
Nothing about the day when he supposedly did send them and nothing about the tracking code.

I contacted Brad couple times but I don't remember specific dates as my mailbox doesn't save my mails I can only see those which have been replied. I remember asking something about that please contact me when my bars have came back to you since no one is there picking them up from where ever they are. (I'm aware that there's atleast two another places called "Finland" in the world but by this stage the bars should have been delivered back to Brad).

Brad did also reply atleast one time but I don't have this email any longer, I accidentaly deleted it. I remember he said that hes willing to make me another set if needed.


June 5, Time did pass and I didn't hear nothing from my Customs or post office or Brad himself so I contacted him:

Hi Brad,

have my bars arrived back to you yet?

You don't have the tracking code do you? So i could see where the hell
they are.
...You truelly DID ship them and to that SPECIFIC adress which I gave?

Thanks,
Joni Kilpelä
Brad's reply:
I had to take another set to powdercoat for you , I'm picking these up today
Today...What a funny coincidence... anyway I leaved it there and decided to wait Brad's contact.

I did also contact my Customs and they checked everything and it was clear that the bars weren't in Finland atleast.


And even today I'm still waiting that contact! He should have them ready, after all He picked them up on June 5, PAINTED! So all he should do, is shipping them.. IF they're truelly ready right?

I did contact him about 5-4 days ago and I said that he's free to send me them as uncutted and ANY colour he wants or even raw but just send them please! He haven't yet replied to that email.

Does he treat all hes customers from Europe like this?

"we give ALL our customers the same lever of attention from a set of bars to a complete bike"

^ Clearly that's not the case right now or what do you think?





I'm sorry Brad but I felt this is the only chance left to try wake you up man. We had a deal and you've got my money and I think I've been patient about waiting.

I understand that running everything by yourself can be TOUGH, I really do but come on we had a deal on april 11 and april 12 I paid my bars so it's a darn long time to wait some piece of metal tube. I did my order before Weezer-bars were even released and there are people now having them and posting pictures but here I am still waiting mines to come.

I feel that posting this up here is the only way because contacting Brad via email would just cause more ignored mails or replies like "I just got them from powdercoating" or "They are going to get powdercoated by tomorrow".
No point continue this any longer.

I do understand normal delays and stuff but THIS, and the way You, Brad, handle this by not keeping a customer updated is very rude and it does not give a good image about you either. At this point I would not order a frame or forks from you man.

Thanks,
Joni

JUNE 17: !!!! IT'S SORTED OUT NOW !!!!
 
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JJJKKK

Chimp
Dec 8, 2007
41
0
I was aware about that before I even did decide that I want bars from him.

In my opinion Eric was a bit shady too and there were issues about money mostly and my case ain't that at all so IMHO we should all ignore that Eric Vs. NemPro fight althought there were other people posting up some of their issues as well.

I wanted to trust Brad and ignore all those others.
 

sittingduck

Turbo Monkey
Jun 22, 2007
1,958
2
Oregon
Since everyone is smart enough to always fund their paypal transactions with a credit card, all you have to do is get your credit card company to reverse the charges. End of problem, buy bars somewhere else.
 

DirtEveryDay

Turbo Monkey
Nov 24, 2003
2,692
4
Pacific North Wet
Except that he might be well past the damn deadline that Paypal has set, no? Isn't it like 30 days? Or is it a 30 day waiting period THEN you can start the process?

And EVERYBODY wants to be able to trust someone, so not blaming you there, but when a self-proclaimed "small" company can't satisfy it's SMALL clientel list??? That's why these things keep going public, to prevent others, like yourself, from repeating the nightmare. So, you basically walked into the trap with a big smile. Shame on you!
I mean...SERIOUSLY... there is absolutley NOTHING special about the products, the CS is absolute SHIIIT, and people continue to dive right in! WTF is wrong with you people!!??
But hey, rest assured that his paypal account is bone dry and your money was spent in a timely fashion. Probably a new VW part or you paid for his gas to "go racin!"
Can I send you my address? I like racing...
 

dhzion

Monkey
May 4, 2008
157
0
Mighty Zion
Except that he might be well past the damn deadline that Paypal has set, no? Isn't it like 30 days? Or is it a 30 day waiting period THEN you can start the process?

And EVERYBODY wants to be able to trust someone, so not blaming you there, but when a self-proclaimed "small" company can't satisfy it's SMALL clientel list??? That's why these things keep going public, to prevent others, like yourself, from repeating the nightmare. So, you basically walked into the trap with a big smile. Shame on you!
I mean...SERIOUSLY... there is absolutley NOTHING special about the products, the CS is absolute SHIIIT, and people continue to dive right in! WTF is wrong with you people!!??
But hey, rest assured that his paypal account is bone dry and your money was spent in a timely fashion. Probably a new VW part or you paid for his gas to "go racin!"
Can I send you my address? I like racing...
Are you seriously implying that he's the idiot for attempting to do business with a seemingly legit company?

Forgetting the fact that he's half a world away from the company he was supposed to know he was going to get screwed how?

I actually looked at his frames but the whole operating off of a vague blog page was an instant turn off.

Hope you get your bars/cash.....
 

DirtEveryDay

Turbo Monkey
Nov 24, 2003
2,692
4
Pacific North Wet
Are you seriously implying that he's the idiot for attempting to do business with a seemingly legit company?
I didn't call him an idiot, you did. But now that it's out there, he admitedly read all the bad hype and CHOSE to ignore it and did biz anyway. Boy got burnt.
And HOW in the HELL does Nemesis Project EVER come off as legit???? That is one term I've never heard in conjunction with NP.
And once again, we've ALL been here before!!!! Run a SEARCH! There's like 30 threads on "I Hope Brad from NP crashes and dies!" threads and then 3-4 threads from some of the same posters with threads on how great he is(???) for finally getting people's shiit to them. So obviously there was some sort of payoff like "Hey bro, I'll cut you a killer deal if you throw a good word on RM for me, buddy!"
Here. let me just say it out loud so my feelings aren't misunderstood:

If you deal with this guy you are a f*cking retarded moron, your mom had to BUY the damn short bus to drive your drooling, poo-flinging, booger-eating stoopid ass to school because no bus driver could stand your smelly stank. THAT'S how I feel.
 

Defenestrated

Turbo Monkey
Mar 28, 2007
1,657
0
Earth
I got bars from him through what I can only describe as a friendly, and speedy transaction.

but obviously I can't speak for all of his business transactions

v0v
 
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sittingduck

Turbo Monkey
Jun 22, 2007
1,958
2
Oregon
Except that he might be well past the damn deadline that Paypal has set, no? Isn't it like 30 days? Or is it a 30 day waiting period THEN you can start the process?
You go over paypal's head with your credit card company. That's why you ALWAYS FUND your paypal payments WITH A CREDIT CARD. Then you don't have to deal with their screwed up complaint process at all.
 

Defenestrated

Turbo Monkey
Mar 28, 2007
1,657
0
Earth
yeah that sounds pretty suspicious, but again I have only had good service from brad personally
 
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DirtEveryDay

Turbo Monkey
Nov 24, 2003
2,692
4
Pacific North Wet
You think youve got it tough!

Im the australian distributor for Nemesis Project (or should i say, was) and have been waiting on $12,000US worth of product for 18 months now. Ive gotten all the lies and run arounds you guys have had and then some. And on top of it all, he now refuses to contact me.

The bottom line is, dont buy from him. The products might be great but its not worth the trouble.

Brad im waiting...
Dude, that's F'd up. You used to get fully IN MY FACE when I got on about him. Remember? Like I think you'd have thrown at me had we not had an ocean between us. I'm sorry you're gettin it in the heiny now, but you're kind of a good example of how this guy buddies up to people and then leaves them standing by the curb. That sucks dude... I'd say good luck, but I really don't see a bad deal THAT large turning out well...
 

.Pit Steelers.

Nostradumbass
Jun 18, 2006
1,429
0
Hawaii
Hope you get it all figured out and theres other stuff aside from nem pro...Which i just found out musta been a stolen name from Resident Evil!
 

Windowlicker

Monkey
Dec 27, 2007
443
0
Santa Cruz
brad has always been good with me.. he even hand delivered the shim for my stem to me in my hometown while he was down in santa cruz for business. i have never had a problem with him but hearing this story on top of the others i have heard makes him seem sketchy but in person hes super chill. id buy a frame from him if i had the money but seeing that i am just a car drive away, it seems like i could enforce my investment more then someone on a different continent.
 

pHeller

Monkey
Nov 5, 2007
106
0
Sounds like he's running a one man show and having some bad management of inventory.

Perhaps someone else should be doing his scheduling and inventory controls.

Not that there is anything wrong with running a business by yourself, but you've gotta meet obligations whether your one person or a whole company.
 
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dhzion

Monkey
May 4, 2008
157
0
Mighty Zion
I didn't call him an idiot, you did. But now that it's out there, he admitedly read all the bad hype and CHOSE to ignore it and did biz anyway. Boy got burnt.
And HOW in the HELL does Nemesis Project EVER come off as legit???? That is one term I've never heard in conjunction with NP.
And once again, we've ALL been here before!!!! Run a SEARCH! There's like 30 threads on "I Hope Brad from NP crashes and dies!" threads and then 3-4 threads from some of the same posters with threads on how great he is(???) for finally getting people's shiit to them. So obviously there was some sort of payoff like "Hey bro, I'll cut you a killer deal if you throw a good word on RM for me, buddy!"
Here. let me just say it out loud so my feelings aren't misunderstood:

If you deal with this guy you are a f*cking retarded moron, your mom had to BUY the damn short bus to drive your drooling, poo-flinging, booger-eating stoopid ass to school because no bus driver could stand your smelly stank. THAT'S how I feel.
:popcorn:
 
Dude, that's F'd up. You used to get fully IN MY FACE when I got on about him...
not to mention all the stroking off of the nemesis project ego while brad and i openly had our deal gone terribly wrong here on RM. as well along with the countless others for that matter. part of me almost wants to say "ha! that's what you get for thinking you were somehow above all of us." but i'd be lying if i said i wasn't warned as well by a person that i trust with my life, much less some random heads on the intraweb...

bottom line: anyone who continues to do business with Brad / Evil4bc / Enemies Project, after full well knowing what kind of business ethics he practices, deserves the ensuing nightmare that comes with it...
 

seth505

Monkey
Jun 9, 2006
519
0
CA
sorry dude, I've heard all these horror stories even before people started posting them online...I hope you can save up some more cash and just buy a set of bars from a good company and all you can do is warn buddies not to every consider doing business with these kinds of "companies"
 

eaterofdog

ass grabber
Sep 8, 2006
8,189
1,431
Central Florida
No less than FOUR PEOPLE advised me to get Nem Pro stuff in my bar/stem thread last week. Good thing I didn't listen and went with Kink/NS Bikes from a real retailer.
 
quoted from brad - "we give ALL our customers the same level of attention from a set of bars to a complete bike"
at least he isn't lying...

quick synopsis of our situation - we made a deal on a time frame(which was a few months because i was out with a broken collarbone) and an agreed price for a frame and shock. i asked if he could piece together the rest of a bike for an extra 2k, he said he could and we had a deal. over the course of those few months, he was claiming part after part was already ordered and delivered, only to be asked later again what kind of parts i wanted (parts that had allegedly been ordered and delivered already.) we went thru this for almost every part that required purchasing. he made numerous claims about some random extra parts that he was going to "kick me down", only find out he didn't have said parts and i had to order something else(much to the same tune as the previous parts.) price going up because he 'underestimated' his dealer costs(what the parts were supposed to cost me) which turned out to be another 15% more, i then agreed, only to be given an invoice of all parts on a msrp cost. later i took a few days off work to meet him at sea otter(i was not planning on going anyway, lost a few days pay and spend another few hundred in the process) to pick up my "dope bike" that turned out to be nothing more than a frame, chainguide and half a crankset. there were also a couple of random things in a box. most of the parts that needed to be ordered or nemesis parts were not ready as i had been told they were numerous times over the previous months. hell, i was told they even looked good. i left sea otter without my bike in an attempt by brad to "do me right" because he claimed to be sorry and he would send my bike in a week. that week turned out to be a very frustrating and long extra month. when all was said and done, i got the bike and still needed to fork over a few more hundred bucks to buy things and he had the audacity to try to charge me an extra 15% for labor, shop fees and stuff...
 
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DirtEveryDay

Turbo Monkey
Nov 24, 2003
2,692
4
Pacific North Wet
Sounds like he's running a one man show and having some bad management of inventory.

Perhaps someone else should be doing his scheduling and inventory controls.

Not that there is anything wrong with running a business by yourself, but you've gotta meet obligations whether your one person or a whole company.
Yo, DUKESofTAHOE...wanna get this one??? ;)
 

DUKESofTAH0E

Monkey
Mar 27, 2006
237
0
northstar
i am not going to air out my dirty laundry on the internet but since sea otter i no longer support or work for brad and the nemesis project.
 

ServeEm

Turbo Monkey
Feb 21, 2006
1,013
0
SacTown
i am not going to air out my dirty laundry on the internet but since sea otter i no longer support or work for brad and the nemesis project.
I certainly wasn't asking specifics or the airing of dirty laundry. Some of us that know Brad and his history can fill in the blanks. I was just thrown back at the comment made by who I thought was on the nemesis team. Sorry to hear that things didn't work out.
 

JJJKKK

Chimp
Dec 8, 2007
41
0
In my case there's not big money involved. How I see it, it looks like he does not bother to make them and/or ship them due to some possible bigger customers taken always care first. I don't know and I don't wanna throw any theories.

Brad did shoot me couple emails; I'm now waiting for hes responce.

He did still talk about second set so I dunno. Maybe He trully did make them and send them... I'm aware there's atleast two another places called "Finland" in the world, other in Canada I think. But I' have ordered succesfully from States many times into that same address which I gave to Brad. It takes usually 5-9 workdays stuff to arrive.
 

Poops McDougal

moving to australia
May 30, 2007
1,179
1,241
Central California
Damn... I ordered a pair of street bars myself recently. Shipping took about a week longer than it should have, but it sounds like I got off easy. Aside from the shipping delay, he seemed like a good guy.

I've never saw the threads about bad CS from NemPro, but I wasn't looking for them, either.
 
Sep 20, 2007
443
0
Champaign, IL
Did I get lucky with my fork?? I don't get it. I had e-mail replied to within about 36 hours. My fork was tuned and shipped next day air to me at no additional cost so that I had it in time for a trip.
 

opjones

Monkey
Aug 17, 2006
678
0
Detroit
There are plenty of satisfied customers out there, but the list of unsatisfied ones is growing larger and larger.
 

Landon

Monkey
Oct 20, 2004
274
0
There's a leap of faith which occurs when somone decides to purchase something online.

I hope this thread doesn't destroy that tiny scrap of trust this forum's users have in small brands.

-L
 
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ServeEm

Turbo Monkey
Feb 21, 2006
1,013
0
SacTown
Landon,

I wouldn't think most have lost that "tiny scrap of trust" you speak of. I think most pride themselves in supporting those small brands. And really most of the experience voiced on these companies continue to be positive. Mine with USB was nothing but positive and you I've heard nothing but good things. Unfortunately it seems Brad is busy with other intrests which makes other areas of his biz suffer (only observations). What pains me is that this could give "Norcal" bike companies a bad image. Fortunately Solid and Ventana are holding up the fort quite well. By the way Solid has a new website up and is holding a huge clearance on their inventory. Bmx frames as low as $150! And they're starting to produce a new batch of mtn park frames, def worth checking out.
 
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