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WTF Rockshox

MX489

Monkey
Feb 21, 2006
126
0
So my lowers cracked on my Boxxer Team. The guy I bought it from said it was an 07 which I believed because it had 07 lowers. So I race it for year it gets a real bad crack, I have a shop call rockshox. Rockshox says send it in for a replacement or rebuild. Shop asks do you want pics cause we can avoid this long process if you can say whether you will or more importantly will not replace it. They say no just send it. So I send it in, get a call saying not only is my fork an 05 but that they will not cover it because the damag is from impact and it will be $264 to get it fixed. So now I'm in shock cause I bought an "07" and now I have to pay $264 I dont have as a poor college student or waste $40 on shipping ($20 both ways) to get what I started with back. I don't understand how it is an 05, must be 05 internals with 07 lowers?. Anyway, its not necessarily rockshox fault but the situation sucks.

Heres a pic of my "07" Boxxer Team on my Morewood, Deff not 05 Lowers.

 

MX489

Monkey
Feb 21, 2006
126
0
That why I said it was not necessarily rockshox fault, and that I had no way of knowing it was an 05 before it was sent in. Person I bought it from was contacted and said they didn't know either. Nothing I can do. The thing about rockshox that got me angry is that they declined a picture which would have saved me the trouble. Top of tubes has compression on right and nothing on left. My complaint is they said just send it in, no need for pics, so I did and now this is my predicament. If they accepted pics and said "no thats an 05 and your fork is scratched" I wouldnt be out this money and probably would have waited till I had money or scrapped it.
 

Yeti

Monkey
May 17, 2005
877
0
yeti cave@the beach
That why I said it was not necessarily rockshox fault, and that I had no way of knowing it was an 05 before it was sent in. Person I bought it from was contacted and said they didn't know either. Nothing I can do. The thing about rockshox that got me angry is that they declined a picture which would have saved me the trouble. Top of tubes has compression on right and nothing on left. My complaint is they said just send it in, no need for pics, so I did and now this is my predicament. If they accepted pics and said "no thats an 05 and your fork is scratched" I wouldnt be out this money and probably would have waited till I had money or scrapped it.
As far as i know, you told RS that you had a broken 07 fork. I guess RS assumed you would be sure about the year model your fork is since...well, let's face it most people do know that. So I still see no fault in RS's way of handling this. See this as a lesson to never trust other people and when not sure, always get second opinions from people with more knowledge about bike parts.
Your fork might look 07, but I think it just got repainted and new decals. Hope you get it fixed.
 

nowlan

Monkey
Jul 30, 2008
496
2
There WC lowers anyway arent they? Your situation sucks but id say you could probably get a set of lowers for cheaper then what they are asking for it. And do you have a gate valve on top of your blue compresson knob?
 

Udi

RM Chief Ornithologist
Mar 14, 2005
4,915
1,200
They are 06+ boxxer lowers, and if there's a compression adjuster atop one stanchion, then it's an 06+ fork. If there is a floodgate adjuster atop the compression adjuster it's a team, if there's none, it's a race.

So RS are out of line saying it's an 05, that's impossible; but on the other hand if it's a second hand fork then they don't owe you anything. If it's busted, you're going to have to cough up for new parts, seems fair to me.

By the way, I started a thread here somewhere showing the differences between the latest lowers (updated late 07 / early 08) vs the older ones, I imagine yours were the older ones.
 

Big J

Monkey
Jul 18, 2005
421
0
Chicago
$264 isnt bad for new lowers and a rebuild on an 05. Id be happy if I were you
I agree..........but if you choose to have someone else do the rebuild try Jerry at Hippie Tech, I've used his services since '03 and he's always does top notch work. You will not be disappointed.

J
 

MX489

Monkey
Feb 21, 2006
126
0
I agree. Not RockShox fault at all. Completely yours. And also $264 is pretty damn good for a perfectly working fork...

Good job Rockshox! :)
Somebody's trying to get a job at/works for rockshox.

If you guys read what I said you would understand the situation. And yes it has compression knob on top w/ floodgate so I dont see how it is an 05. Plus is is the Maxle system so again how can it be an 05. Plus custom decals were done by me, it had stock rockshox decals on the white lowers.
 

dropmachine

Turbo Monkey
Sep 7, 2001
2,922
10
Your face.
So what if it had the damn decals? I can apply decals to anything. Putting feathers up my ass and clucking doesn't make me a chicken, and putting stickers on a fork doesn't change its year.

If RockShox says its an 50, then its an 05, end of story. They'd know, what with them making it and all. Ask them to build a house and they're a bunch of hacks for sure, but I'd think they'd have this fork business part down.

It sounds like you got screwed when you bought the fork, end of story. RockShox HAS to charge you MSRP on things, otherwise they'd be undercutting thier dealers and thats a no-no. That said, thier pricing seems pretty bang-on, figuring lowers are gonna cost you 200 bucks anyways, and a rebuild probably another 100, depending on where you go.

man up, pay the fee, get a spanky fork back, go to hill, giv'er, repeat as desired.
 

TA..

!
Aug 21, 2007
228
0
Bionics department
Its because you routed your front disc brake cable on the outside of your lowers!

Everyone knows this weakens the lowers and voids warranty as well as exposing your disc brake cable to crash damage when JRA and also increases drag resistance :bonk:

Sorry about ya forks! s h i t some times happens, I'm sure the guy's at Sram will help ya out in the proper manner:cheers:
 

blue

boob hater
Jan 24, 2004
10,160
2
california
Somebody's trying to get a job at/works for rockshox.

If you guys read what I said you would understand the situation. And yes it has compression knob on top w/ floodgate so I dont see how it is an 05. Plus is is the Maxle system so again how can it be an 05. Plus custom decals were done by me, it had stock rockshox decals on the white lowers.
Motion Control? Show us.
 

MX489

Monkey
Feb 21, 2006
126
0
Motion Control? Show us.
Yes motion control! It had a big red sticker on the crowns too that said MOTION CONTROL. The point of mentioning the decals was because someone above speculated that it was painted and then the custom decals were put over it but it came with stock from the factory decals. Haha everybody is so anxious to prove me wrong when the idea that its an 05 just doesnt make sense. It had 07 white lowers, compression knob up top w/floodgate and motion control as well as Maxle.

Heres pics before my decals





 
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General Lee

Turbo Monkey
Oct 16, 2003
2,860
0
The 802
clearly it is not an '05. there is the chance that the fork was sold in '05 if the original owner got one of the first ones released (i got my '05 boxxer in Oct of '04). this might make it an '05 as far as warranty is concerned. pretty sure the boxxer teams in that color were only available oem or pro-form through sponsorship of some kind so it might have been an early model. i'm assuming they got their date by the barcode on the lowers. or they could have made a mistake but it doesn't really change the situation.

2 things are for certain: it is not an '05 model year fork, and it is not covered under warranty as you are not the original owner (and even if you were it is certainly more than a year old which puts it outside the warranty window anyway).

obviously i haven't seen the fork in question, but breaking the lowers is usually a result of impact damage of some kind. i don't know anyone who has had their lowers crack who didn't crash them into something first. again, not covered under warranty.

besides, if you bought it used as an '07 (possibly '06 fork) and raced on it for a year you're gong to want new bushings anyway. the easiest way to do this is to simply buy new lowers. do that, give it a decent overhaul and you'll essentially have a brand new fork.
 
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sanjuro

Tube Smuggler
Sep 13, 2004
17,373
0
SF
clearly it is not an '05. there is the chance that the fork was sold in '05 if the original owner got one of the first ones released (i got my '05 boxxer in Oct of '04). this might make it an '05 as far as warranty is concerned. pretty sure the boxxer teams in that color were only available oem or pro-form throgh sponsorship of some kind so it might have been an early model.

2 things are for certain: it is not an '05 model year fork, and it is not covered under warranty as you are not the original owner (and even if you were it is certainly more than a year old which puts it outside the warranty window anyway).

obviously i haven't seen the fork in question, but breaking the lowers is usually a result of impact damage of some kind. i don't know anyone who has had their lowers crack who didn't crash them into something first. again, not covered under warranty.
You better call Rockshox and get the warranty tech fired for misidentifying the fork.
 

ohio

The Fresno Kid
Nov 26, 2001
6,649
23
SF, CA
Sounds like a good deal for lowers and a rebuild. Even if it were an '09 fork, you don't get a warranty if you're not the original owner, so I don't think you have anything to complain about.
 

DirtBag

Monkey
Feb 1, 2006
648
0
Is/was the serail number intact? If it is an 06' model but manufactured in 05', then that may be the issue. They may list it as an 05' as far as year manufactured not model year.

Either way it is a used fork beyond its' warranty timeframe. I think the thread title should be "WTF Former Rockshox Owner"
 

MX489

Monkey
Feb 21, 2006
126
0
Yes I as disclaimed in the early posts, I'm not angry at rockshox for charging me as I was not the original owner and it was an impact related problem. I am angry they are telling me it is an 05 and that they told me over the phone knowing I had no reciept and that it was more than a year old that they would take care of it for free. Not even saying $300 is a bad deal, its just $300 I dont have and wouldnt have sent my fork away period if they had told me that from the start.
 

MX489

Monkey
Feb 21, 2006
126
0
Haha whatever guys, called and asked cause it couldnt hurt. Offered pics to make sure, they said no just send it and they'll take care of it. Sent it. Got this news. If you wanna jerk off Rs make your own threads
 

Udi

RM Chief Ornithologist
Mar 14, 2005
4,915
1,200
If RockShox says its an 50, then its an 05, end of story. They'd know, what with them making it and all. Ask them to build a house and they're a bunch of hacks for sure, but I'd think they'd have this fork business part down.
It only takes one moron employee to throw around misinformation like this, and it would definitely, definitely not be the first time it happened.

You're very clearly wrong on this count, see my first post and general lee's if need be. If the fork has a motion control damper, maxled lowers, and a floodgate adjuster... then it's an 06+ boxxer team. Converted or not makes no difference. What a waste of a fight club quote.

Haha whatever guys, called and asked cause it couldnt hurt. Offered pics to make sure, they said no just send it and they'll take care of it. Sent it. Got this news. If you wanna jerk off Rs make your own threads
Suck it up princess, no one's gonna give you a free ride - if you wanted a warranty you should have coughed up and bought brand new.
 

General Lee

Turbo Monkey
Oct 16, 2003
2,860
0
The 802
perhaps its an earlier fork with an updated cart and lowers? Stranger things have happened...
so by that you mean '05 stanchions. exactly how would RS verify the date based on stanchion tubes?

all the internals for the spring and damper would have to be swapped, obviously it's been a few years, but i can't even remember if '06 internals were compatible with '05 stanchions.

sorry, but you goofed. stranger things have happened.
 

Steve M

Turbo Monkey
Mar 3, 2007
1,991
45
Whistler
perhaps its an earlier fork with an updated cart and lowers? Stranger things have happened...
Yeah and crowns (note direct mount), and spring too since 05s were double sided... in fact I'd say that's the most likely scenario: the guy had an 05 fork, then he broke both crowns, then he replaced the lowers and the axle, then he wanted to update his damper so he replaced all the internals including the spring. Clearly the fork has been abused and is an 05 in disguise, but Rockshox cunningly identified it correctly because of its distinctive 2005 model stanchions which haven't changed at all between 2003 and 2008! :clapping:

At the earliest it's an 06, 07 is entirely possible as far as I can tell.
 

dropmachine

Turbo Monkey
Sep 7, 2001
2,922
10
Your face.
Yeah, theres a chance that a guy at RockShox made a mistake. But what do you think is more likely to happen, a guy that WORKS AT THE COMPANY IN WARRANTY doesn't know what year a product is, or a bunch of interwebbe geniuses solved the case based on a photo they saw?

That said, the e-engineers here are never ever wrong, and have shown time and time again how dumb the bike industry is, and how they could make it so perfect...

I'd say theres gotta be some reason buddy at RS said it was an 05, I'm just giving the benefit of the doubt.


Either way, its out of warranty, and you need to pay for new lowers, bushings, probably seals, and a rebuild. :)
 

Commencal-guy

Monkey
Nov 25, 2007
341
0
Massachusetts, US of A
I don't know if I'am just lucky or Sram likes me, but I'am the second owner of my Boxxer wc, I bought it back in 2006 and I believe the original owner bought this fork when it first came out. Sram was nice enough to refurbish my Boxxer wc for free when I sent them the fork for a rebuild. (They claimed it was under warrentee) and this was sent last month. This fork is 2 Years old! Everything was replaced to 08 parts except for the lowers, crowns, and stanchions. A few weeks later my spring washer under my Solo Air piston breaks causing the fork to top out harshly. I call up Sram, and in the end she decided to send me 2 Boxxer Service kits for free.

Probably just luck of the draw.
 

Udi

RM Chief Ornithologist
Mar 14, 2005
4,915
1,200
Yeah, theres a chance that a guy at RockShox made a mistake. But what do you think is more likely to happen, a guy that WORKS AT THE COMPANY IN WARRANTY doesn't know what year a product is, or a bunch of interwebbe geniuses solved the case based on a photo they saw?
Sorry mate, in this case it's the latter and I think you're eventually just going to have to admit it. The things that changed from the 05 boxxer are as follows, most already covered:

- Maxle
- Lowers to suit maxle, new stickers on lowers
- Single sided spring
- Motion control compression damper, associated sticker on crown
- New crowns that are anodized and etched (06+) rather than painted (05)

The fork has ALL of those things. So either it's a conversion that can't actually be identified as a conversion because it was done so ridiculously well (ie. rockshox are wrong), or much, much more likely, the fork is genuinely an 06+ model (ie. rockshox are wrong).

I'm not arguing that the kid deserves no warranty (props to RS if they provide it, but they are in no way obliged to), but I just think you jumped the gun in saying what you did in your first post. If you knew all of the little changes that happened from 05 to 06, then you'd see it the same way as a number of us on here do - armchair experts or not, it's hard to argue with the facts.