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Point One customer service issues...?!?

fred.r

fred.r

Dwangus Bogans
May 9, 2006
842
0
Anyone tried contacting them lately? I've been calling them for the past 3 weeks with ZERO response. No one picks up the phone, no one returns voice mails, no one responds to emails... WTF?
Kinda loosing hope with this brand, quickly.
Anyone else experience this?
 
S

stormrider194

Chimp
Jun 3, 2009
12
0
Yes. I have wanted the new dm stem they have been advertising for a year. I finally gave up after no response to email. It's to bad because they seem to have a good reputation.
 
fred.r

fred.r

Dwangus Bogans
May 9, 2006
842
0
Hmmm, that's a bummer to hear. Was hoping I was an isolated case. I know you can still get their products and their dealers don't really know anything either. I wonder what's up.
 
V

vikingboy

Monkey
Dec 15, 2009
212
2
I just email Jimmy the other day and he got straight back to me..........ive always had absolutely top class support from those guys.
 
fred.r

fred.r

Dwangus Bogans
May 9, 2006
842
0
Thanks for the email address. Shot him an email just now. I really want to have a good experience with these guys. Looks like great products and I always like supporting the little guys! Plus their pedals and stem would make my new bike look great.
 
fred.r

fred.r

Dwangus Bogans
May 9, 2006
842
0
Welp. That's the email to use. Tim responded in 40 min flat. Thanks guys.
 
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vikingboy

Monkey
Dec 15, 2009
212
2
their products are first rate as well - pedals are really good especially with the longer pins on the inside :)
 
Huck Banzai

Huck Banzai

Turbo Monkey
May 8, 2005
2,523
23
Transitory
dang, i tried to back out a wrecked pin, and the head snapped off, now I have a stubbly thing that pliers wont grasp - got to figure it out so I can remove and replace it.

Still loving them.

Burp-raap! also: Gnar, Shred, Bling and derp-a-derp.

booyaa

snikt

*bamf*
 
C

climbingbubba

Monkey
May 24, 2007
354
0
Huck Banzai said:
dang, i tried to back out a wrecked pin, and the head snapped off, now I have a stubbly thing that pliers wont grasp - got to figure it out so I can remove and replace it.

Still loving them.*
Click to expand...
Seems to be a typical problem with any pedal that threads from the opposite side like that after they are bent. If you are running the aluminum pins then your kind of asking for the hassle too (disclaimer: I am also running the aluminum pins). Best way to get them out is by using a drill. Get a smaller bit and carefully drill out the old pin without messing up the threads.

I just got word back from them, I guess it has been a crazy busy few weeks for them. I was also trying to get the new DM stem (the crazy adjustable one) and I guess they aren't done yet.

Great company, I love their pedals.
 
Arkayne

Arkayne

I come bearing GIFs
May 10, 2005
3,738
15
SoCal
Are your pedals still hard to turn?

I've done tons of miles on mine and they are still crazy tight.
 
Total Heckler

Total Heckler

Beer and Bike Enthusiast
Apr 28, 2005
8,171
189
Santa Cruz, CA
Yeah mine are tight to rotate by hand too, but I also don't notice it while riding.

I actually like that better, more predicable when you take your foot off for a corner etc.
 
Huck Banzai

Huck Banzai

Turbo Monkey
May 8, 2005
2,523
23
Transitory
One of my will do a couple of turns if I flip it, the other is still tiger-tight.

I do like that they dont spin freely; its not necessary - and has a plus noted above, and you definitely dont notice it when riding.

I have them on e13 ADK's and when the chain is off, they seem tight as well, but also super smooth and dont notice it at all when riding.
 
cableguy

cableguy

Monkey
Jun 23, 2007
463
1
Southern California
Mine are tight too, even after a year of riding on it. Tried it on my AM bike, and didn't like the drag when climbing. Don't know whether it actually does effect climbing or not, but took it off after a ride or 2. No issues on DH bike though.
 
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vikingboy

Monkey
Dec 15, 2009
212
2
they dont bed in to spin freely but I find this really helps with finding them after you loose one mid-air - deliberate or otherwise :)
Certainly no issue when riding normally
 
Huck Banzai

Huck Banzai

Turbo Monkey
May 8, 2005
2,523
23
Transitory
I loosened the bolt/allen head, spun the pedals, and resnugged them both and it took them from super stiff to much smoother and easier to turn, but only one even approaches spinning. (I think it will actually only turn over, 1/2 rotation, if I 'slap' the edge.
 
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