Anyone have any experience with Ventana support, especially after the initial 1-2yr warranty has expired?
Any experience with Ventana support?
- Thread starter jacksonpt
- Start date
I've broken 2 Ventana frames that were out of warranty. My experience is that they'll help you out, but you're gonna pay for it, and they're not real fast.
- Joe
- Joe
Ventana is 2nd to none when it comes to customer support. The big difference is that they do everything in house. Even if they can't help you out on a warranty, they can help you out with a repair since they can do it themselves.
Call them and talk to them. I've always been impressed.
Call them and talk to them. I've always been impressed.
They only have a 1-2 yr warranty? 
Yep, depending on the "style" of frame... XCish bikes are 2 years, more aggressive frames are only 1 year. Foes is only 2 years as well... 2 years seems to be the norm.They only have a 1-2 yr warranty?
Makes lifetime seem pretty cush.
Which is why I keep coming back to Specialized.
Ventana CS is second to none.
1 - I've broken a front triangle in the 2 yr period and it was replaced with no hassles (3 week turnaround).
2 - Broke an out of warranty swingarm which was replaced (at a discount) with the heavy duty model.
3 - Broke the same front triangle from #1 (out of warranty this time) which was replaced with a brand new next model up the product line (El-Salt to El-TerraMoto) at a substantial discount over new.
Give Theresa a call and see what they have to say...
Regards,
Marc
1 - I've broken a front triangle in the 2 yr period and it was replaced with no hassles (3 week turnaround).
2 - Broke an out of warranty swingarm which was replaced (at a discount) with the heavy duty model.
3 - Broke the same front triangle from #1 (out of warranty this time) which was replaced with a brand new next model up the product line (El-Salt to El-TerraMoto) at a substantial discount over new.
Give Theresa a call and see what they have to say...
Regards,
Marc
i wouldn't know. i just can't seem to break mine...
yeah, till they d!ck you and say that your 4-week old broken frame looks abused because that's the only way a headtube can snap off...
Mass-produced Taiwanese frames vs. US handmade frames...Makes lifetime seem pretty cush.
Sorry, but your 1 bad experience (with no context) does nothing to sway me from the mass of good experiences I've read/heard about. Never mind the fact that I'd have a good shop working with me too.
Are cannondale frames still made in the US? They have a lifetime warranty as well, just not crazy about the Jekyl, which is the niche I'm looking at.
They haven't been made in the US for years...2009 I think when Dorel bought them.
Keep in mind I'm not saying US vs. Taiwan has anything to do with quality....simply the sheer difference in production numbers and profits/margins, and how warranty claims effect that. It's a lot cheaper for Spec. to send you a new frame than Ventana or any other small, US company.
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Fair point.