[Domin8stang]

UPDATE:
Called IronHorse, after talking with a rep. there and having him qualify my needs after seeing this thread he recommended a Yakuza Chimpira for me. Not only that, they are sending me one to replace my bike that i broke! On top of that, he told me on the phone the differences between the bikes and helped me gain a much better understanding of the type of riding i do, and what my old bike was meant for. MAJOR UPS to IronHorse for taking care of business professionally! HERES THE NEW ONE!

yeah so today im out riding on my still new bike that ive only had a month. Im out with my buddy drew at the lakes near our house messing around with this tiny dirt mound that covers this pipe and just takin it easy when i jump it and my frame busts!!! WTFers!!!!!!!!!! Im furious, 30 mins and that bike shop is getting a call from an unhappy customer. 30 days and it breaks? I called the corporate office and they said there is a 1-2 year warantee on frames, so they better take it back or i will raise hell....i am ok but my bike makes me sad.

pics:
how it "should" look

how it looks

 

[Transcend]

So why not call IH or wait on your shop and give them a shot of making things better before posting this?

 

[stinkyboy]

[Stands there amazed by what people got all fired up about IH in the first place...]

 

[jonKranked]

definitely defective. but considering the suspension design, i can't say that i'm really surprised. seems like there would be too much stress on that point.

 

[stinkyboy]

So why not call IH or wait on your shop and give them a shot of making things better before posting this?

It needs to be a secret?

 

[Domin8stang]

im just angry, its my first entry level mtb and i broke it doing next to nothing. I posted because i needed to vent, and if the shop helps out and lets me return it / trade it in for something else, i'll post about that too and how the shop did things right. im not reaming the shop im just saying...i didnt know IH would break this easily.

 

[DRB]

So why not call IH or wait on your shop and give them a shot of making things better before posting this?

He's not complaining that anyone isn't taking care of him. He's complaining that his 30 day old bike snapped in half.

 

[Transcend]

It needs to be a secret?

Of course not, but posting this kinda thing is almost a guaranteed way to get crummy service. Clearly a 30 day old bike breaking is crap. Chances are the weld was bad (or he hucked a building), one of the 2.

People need to realize though that there is a difference between the bike Ironhorse is now popular for (sunday, kumicho etc) and a lower end bike that they sell.

 

[justsomeguy]

Of course not, but posting this kinda thing is almost a guaranteed way to get crummy service.

Do you really think that bike shops and manufacturers actively monitor this relatively low-traffic forum?

 

[stinkyboy]

I think he'll be alright.

http://www.ridemonkey.com/forums/showthread.php?t=156630&highlight=iron+horse

 

[DRB]

Of course not, but posting this kinda thing is almost a guaranteed way to get crummy service.

If a company screws someone over because of this they suck.

 

[I Are Baboon]

I'd be pissed too if my month old bike snapped. From what I hear about IH customer service, they'll take good care of you.

 

[Joe Pozer]

30 days and it breaks? I called the corporate office and they said there is a 1-2 year warantee on frames, so they better take it back or i will raise hell....i am ok but my bike makes me sad.

What IH model is that?

It does suck that the bike snapped on you but that happens on occasion no matter what the brand it is. Hopefully IH will take care of you in a timely manner.

 

[Transcend]

Do you really think that bike shops and manufacturers actively monitor this relatively low-traffic forum?

I'll bet you that shiny car of yours that way more bike manufacturers than you think are on Rm.

 

[jimmydean]

Where did you get it? I would talk to the shop first, I know if I was to bust my frame in a month, I would have a new one within days if not the same day from the shop.

 

[Transcend]

If a company screws someone over because of this they suck.

I'm not sayin they will (IH has great CS), but in my opinion it's common courtesy to at least give them a chance to make it right before posting it all over the internet.

 

[Polandspring88]

Of course not, but posting this kinda thing is almost a guaranteed way to get crummy service. Clearly a 30 day old bike breaking is crap. Chances are the weld was bad (or he hucked a building), one of the 2.

Or the opposite might happen. To protect their reputation, which is obviously important, they could take extremely good care of him to eliminate this public eyesore. When he comes back bragging that Iron Horse not only warrantied it, but gave him the next model up, then both parties benefit.

 

[OGRipper]

Chances are good it's a defect in materials or construction, not an indication that all of those will break easily. Chances are also good that you will get a new frame that will be good for the long haul. These things happen with all bikes, but probably more at the entry level. It sucks but try to be patient.

And it's not your shop's fault, so don't be mad at them. They don't make a lot of money selling bikes and you better believe they are not happy when stuff like this happens. It basically turns the sale into a loss due to all the extra time they will often spend to get it warrantied. Many shops will just give you a phone number and tell you it's your problem. If they help you out, make sure you show some appreciation.

 

[binary visions]

Do you really think that bike shops and manufacturers actively monitor this relatively low-traffic forum?

Actually, there are representatives from Iron Horse, Evil/E.13, Turner, Canfield, Knolly, Giant, Marzocchi... gah, there are more, but I'm blanking. I think at least one Cannondale guy posts on here but I may just be thinking of team riders. There was one dude from Manitou who was posting but I haven't seen him in a long time.

There are lots of industry people who post on or monitor Ridemonkey.

 

[dhbuilder]

Do you really think that bike shops and manufacturers actively monitor this relatively low-traffic forum?

they do around here.

 

[flymybike]

Canfield checking in - word

 

[Konabumm]

I have yet to hear a good thing about IH. I hope this works out for you

 

[dhbuilder]

I'm not sayin they will (IH has great CS), but in my opinion it's common courtesy to at least give them a chance to make it right before posting it all over the internet.

i've taken many broken parts and frames back to shops over the last twenty years.
give them a chance and treat them with the same respect you ask for. and you'd be surprised how much you'll benefit because of that.
you want them to be glad to see you as you walk through the door. not cringe and draw straws to see who has to deal with you.

it's not the shops fault.
you could even go so far as to act professional if you have a chance to talk to someone at iron horse. and give them "constructive" critisism on what you percieve to be a weak point in the design. ask about any planned changes and such that could improve durability.

even if none of that benefits you in the least, staying on the high ground is it's own reward.

 

[justsomeguy]

I'll bet you that shiny car of yours that way more bike manufacturers than you think are on Rm.

If that is true, these employees are unprofessional enough to let a post like this affect their level of service?

p.s. I think there's a difference between "actively monitoring" and random industry employees being "on" RM.

 

[ska todd]

yeah so today im out riding on my still new bike that ive only had a month. Im out with my buddy drew at the lakes near our house messing around with this tiny dirt mound that covers this pipe and just takin it easy when i jump it and my frame busts!!! WTFers!!!!!!!!!! Im furious, 30 mins and that bike shop is getting a call from an unhappy customer. 30 days and it breaks? I called the corporate office and they said there is a 1-2 year warantee on frames, so they better take it back or i will raise hell....i am ok but my bike makes me sad.

Ok, step 1 is to take a deep, calm, relaxing breath. I know it's hard to do that right now and of course it's stressful when bikes break but unfortunately sheet does happen now and then and it's a fact of riding. This is especially true on entry level products where production quantities are much higher than on high-end product. Whether it's bikes, cars, stereos, etc.; any consumer product will have a couple bad apples here and there.

Step 2 is to bring the bike (along with your sales receipt) to your dealer. They will then contact Iron Horse customer service who will instruct them on how to handle it. Unless you did something like run over your bike with the car or were using the frame for dirt jumping, chances are this issue will fall under the "warranty" categoty.

As described in the owners manual, frame warranty on aluminum frame XC & trail bikes is 5 years.

definitely defective. but considering the suspension design, i can't say that i'm really surprised. seems like there would be too much stress on that point.

Unless you personally inspected the frame and are qualified as an engineer or a frame builder I would not e-speculate.

Do you really think that bike shops and manufacturers actively monitor this relatively low-traffic forum?

If they don't then either a) they are not concerned about their company, brand, or product or b) are bold face liars. Most of the bike industry will scope out ridemonkey, mtbr, pinkbike, nsmb, etc on at least an occasional basis.

-ska todd

 

[binary visions]

p.s. I think there's a difference between "actively monitoring" and random industry employees being "on" RM.

True.

But I'm not talking about people who have been "spotted", I'm talking about people who post somewhat regularly and/or usually check out any thread relating to their product.

edit: as demonstrated by ska todd above.

All of the Evil/E.13 guys are regular posters. Noel Buckly regularly posts about Knolly frames. ska todd is on top of any Iron Horse threads that come up. Brian Peterson takes care of Marzocchi questions. Dave Turner pops his head in here sometimes. We've already heard from Canfield in this thread .

 

[ghostrider]

In a slightly related note, I sent a few emails to WTB about a month ago asking for some info. I heard nothing back, but I posted something about it on here and I got an email back from WTB later the same day. Coincidence? Who knows.

 

[stinkyboy]

No Kona peeps on here to my knowledge, but since no one has ever broken a Kona frame, it's unnecessary...

 

[jimmydean]

No Kona peeps on here to my knowledge, but since no one has ever broken a Kona frame, it's unnecessary...

Most bike frames that fail do so while riding.

 

[DRB]

Most bike frames that fail do so while riding.

I had a Klein rascal that just broke sitting in the living room.

 

[stinkyboy]

Most bike frames that fail do so while riding.

:mumble:

 

[Secret Squirrel]

Most bike frames that fail do so while riding.

Zing!!


Approved!

 

[DH Diva]

I hate to be the one asking this, but it sounds like you have been dirt jumping your lower end XC bike? I actually remember a post from you a little while ago where you posted pictures of yourself covered head to toe in abrasions and bruises after crashing on a "Rhythm Section." I'm not excusing the fact that it broke after 30 days. But, if you buy a low end XC bike and ride it like a freeride/dirt jumping bike, chances are your going to run into this problem again. I hope it gets resolved but next time you should really look at what type of riding your going to be doing, and buy a bike that is designed and intended for that type of riding.

 

[binary visions]

I actually remember a post from you a little while ago where you posted pictures of yourself covered head to toe in abrasions and bruises after crashing on a "Rhythm Section."

http://www.ridemonkey.com/forums/showthread.php?t=154719

 

[Domin8stang]

took it to the shop and they're taking care of it. i wasnt trying to diss on the shop or the company, i was just :mumble: that it happened on something about as tall as a curb. You would think the tires would pop b4 the frame would go especially on something soo small. As far as the "rhythum section" that i crashed on, it wasnt a series of jumps but a downhill with lots of cracks in it giving it that illusion.

So the shops taking care of it everythings cool people. I guess i will have to go ride my other bike til it comes back. UGH

 

[Domin8stang]

i just cant win can i?

 

[Polandspring88]

It probably broke because your board shorts got caught in the linkage, impeding proper movement.

 

[justsomeguy]

i just cant win can i?

Loco, is that you, already?

 

[Domin8stang]

Loco, is that you, already?

omg thats the 2nd or 3rd person who's called me Loco, who's that?

 

[Domin8stang]

It probably broke because your board shorts got caught in the linkage, impeding proper movement.

dick lol