Found a crack on my frame today and I'm pissed.
Went right to the bike shop and they told me to call up Yeti and see what they say. Now I need to get a proof of purchase and hopefully Yeti will warranty it. Weird spot for a crack huh?



To call the manufacturer or rep and take care of everything, like a dealer.what did you expect the bike shop to do? they have to carry every size in every manufacturer just incase some average joe with some random frame drops in to get a new one....bike crack people die **** happens
what he said.Out of interest, have you ever had the back end of that frame apart? Could see the word "over-torqued" being used in your near future
may just as well be attributed to poor construction, if we are guessworking...Out of interest, have you ever had the back end of that frame apart? Could see the word "over-torqued" being used in your near future
pffft you crazy! if my e-engineering says it's been over tightened then I'm rightmay just as well be attributed to poor construction, if we are guessworking...
call yeti and see what they'll do about it. keep us updated!
go direct to yeti it will be quicker you have the receipt anyways sure they themselves will want it....a friend of mine busted his 303rdh rear end off a tree because he's retarded and yeti offered him a replacement front end for close to 600dollars i believe....if the engineers deem the pinch bolt to have been overtightened this is what you'll be expected to fork out for replacementWent right to the bike shop and they told me to call up Yeti and see what they say.
this.To call the manufacturer or rep and take care of everything, like a dealer.
Yes. That's what being a dealer involves. You know, helping people who own the products you sell and with whom you do business? Otherwise known as customers?But he bought the frame from Go Ride and it reads like he's automatically expecting his LBS in Jersey to spend their time (therefore costing them money) helping him with warranty issues.
Presuming location details of the OP are correct.
lolololHere's our official warranty procedure:
1. Post hires photos on an internet forum.
2. Ask the community what you should do.
3. Argue with everyone as to whether it's covered under warranty.
4. Profit!
That about covers it.![]()
At the least, in Australia, this is because the manufacturers or distributors won't let you go to them directly.We have stores around here that will refuse to help out with frames and parts bought online. I can definitely see their point too. Customer buys something online instead of from the dealer to save a couple bucks, but then comes limping in when something goes wrong? F that. Go deal with who you bought it from.
Also, comparing Yeti's warranty to Jamis isn't really fair. Yeti makes good bikes. Jamis ....not so much.
Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it thereBut he bought the frame from Go Ride and it reads like he's automatically expecting his LBS in Jersey to spend their time (therefore costing them money) helping him with warranty issues.
Presuming location details of the OP are correct.
Fair point.Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
Yes, but the auto industry is all grown up and mature. Bike industry is childish and unprofessional.Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
absofrigginlutely. my three previous cars i had were all brand new (company cars) and i took them to local dealers here to fix the issue. the dealers that delivered the cars were 200 miles away in a different state. my local dealers had zero issue with fixing the problem since they were billing the car mfg for the repairs.Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
What brands require that a shop handle the disassembly/assembly of a bike in order for the frame warranty to be valid? I have never seen this in any warranty literature and, if the original purchase was 'frame only' it makes absolutely no sense. Obviously the labor necessary to tear down/rebuild would be an added charge, if needed, but I have never seen it as a pre-requisite of warranty coverage and doubt its legal to require it.In addition, in order for the customer to continue having that warranty, they need to abide by the brand's rule that an authorized dealer completes the work at this juncture.
Seems kind of fair, but why not just add an option for the customer to pay for "handling fees" if they want to build it themselves?A dealer should handle warranty claims for the brands they carry, regardless of whether the bike was bought online.
It doesn't "cost" the shop money. Sure, there is time associated with taking a picture, and making a phone call. Minimal. However, there is also cost of labor to be charged at 2 points that offsets any hassle: disassembly, and reassembly. $200 for 2 hours of a mechanics time is money in the register, and the customer gets what they need. In addition, in order for the customer to continue having that warranty, they need to abide by the brand's rule that an authorized dealer completes the work at this juncture.
I handle this scenerio all the time. I'm up front about the fees, i'm prompt with the phone call, and the customer pays for it. If they think they should be able to build it in their garage and avoid the fee, thats fine, but it won't be through our shop, and they are welcome to drive 100 miles to the next one for the same answer. It's not a moral issue, and the "us vs the internet" is as bad for business as the internet. Put your smile on and charge for your time.
Yes, because not only do people buy from cheaper dealers but a lot of customers move during their warranty period. It would be stupid to go back to the original dealer all the time. This is what a dealer network is for. In the end it will level out (or the manufacturer is paying for it).Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
On a 6mm cap screw into aluminum? Really? If you don't have a "common-sense" torque wrench built into your wrenching hand for something so basic, you probably should not wielding tools around bikes.surprised Yeti didn't put a torque spec on that bolt to protect themselves
Hey,not everyone knows the tolerences of materials,say alu or carbon.On a 6mm cap screw into aluminum? Really? If you don't have a "common-sense" torque wrench built into your wrenching hand for something so basic, you probably should not wielding tools around bikes.