actually yes. my truck got "warrantied" through a dealership that was not the one i purchased it at.Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
actually yes. my truck got "warrantied" through a dealership that was not the one i purchased it at.Would you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
Bike shops should do the same, do they make money from bike sales or parts and service?actually yes. my truck got "warrantied" through a dealership that was not the one i purchased it at.
parts & service. all day long.Bike shops should do the same, do they make money from bike sales or parts and service?
Hey,not everyone knows the tolerences of materials,say alu or carbon.
Thats why compagnys put specs.To protect themselves from idiot owners doing things themselves wen they dont know.Its also for the customer so he doesn't have to buy things twice.
Some people just dont like reading things.
Bontrager alu stems have specs for clamping pressure.hell I have a race lite alu one right beside me with 5.2N.M as clamp pressure.
First time I've ever heard of a shop doing that. Would certainly for sure be the last time I went there for tools, tubes, parts, etc.A dealer should handle warranty claims for the brands they carry, regardless of whether the bike was bought online.
It doesn't "cost" the shop money. Sure, there is time associated with taking a picture, and making a phone call. Minimal. However, there is also cost of labor to be charged at 2 points that offsets any hassle: disassembly, and reassembly. $200 for 2 hours of a mechanics time is money in the register, and the customer gets what they need. In addition, in order for the customer to continue having that warranty, they need to abide by the brand's rule that an authorized dealer completes the work at this juncture.
I handle this scenerio all the time. I'm up front about the fees, i'm prompt with the phone call, and the customer pays for it. If they think they should be able to build it in their garage and avoid the fee, thats fine, but it won't be through our shop, and they are welcome to drive 100 miles to the next one for the same answer. It's not a moral issue, and the "us vs the internet" is as bad for business as the internet. Put your smile on and charge for your time.
I'd consider a link manufactured by Yeti to as part of their frame to be more than "hardware" but whatever.... The end result is still what I would have expected. Pretty reasonably price for the link too.Just got a call from the bike shop and Yeti says they cannot warranty the part because it's considered hardware and not actually the frame. It's only 150 for the replacement part so that's not bad. I'm just glad I don't have to buy a new frame.
yesWould you expect warranty help with your car/truck from any dealership that sells that brand even if you did not purchase it there
it seems back to normal today, but was wonky yesterday...and I agree with you.Am I the only person who thinks this new v bulletin sucks
you probably havn't dealt with multiple cases of over-torquing like all bike manu's,some write specs to protect themselves.I'd consider a link manufactured by Yeti to as part of their frame to be more than "hardware" but whatever.... The end result is still what I would have expected. Pretty reasonably price for the link too.
I'm curious why you thought you might have to get a new frame when all you did was crack the link. Even in a best case scenario all Yeti would do is send you a new one at no charge, they certainly would not have sent you a new frame to replace a small part.
This is news? Pretty much every top teir brand I've worked with requires their bicycles to be assembled by a dealer in order for there to be a valid warranty. In almost every case its even stated on the box that the things are shipped in. The same improper assembly disclaimers extend to frames. If the receipt is from an online store, and there is no accompanying receipt for assembly from an authorized dealer, those are grounds for the manufacturer to not recognize the warranty upon submission. Not all brands operate like this, so don't take it as a blanket statement.First time I've ever heard of a shop doing that. Would certainly for sure be the last time I went there for tools, tubes, parts, etc.
So what do you do if they just come in with the frame? Insist they come back with all the parts?
That said, if faced with that unfortunate scenario I'd offer to pay $250 if they promised not to touch it. Last thing I'd need is some shop mechanic assembling or disassembling by dh bike.
In this case, however, the swing-link is part of an already-assembled frame out of the box from Yeti - - even when you purchase it as a frame-only.This is news? Pretty much every top teir brand I've worked with requires their bicycles to be assembled by a dealer in order for there to be a valid warranty.
This is news? Pretty much every top teir brand I've worked with requires their bicycles to be assembled by a dealer in order for there to be a valid warranty. In almost every case its even stated on the box that the things are shipped in. The same improper assembly disclaimers extend to frames. If the receipt is from an online store, and there is no accompanying receipt for assembly from an authorized dealer, those are grounds for the manufacturer to not recognize the warranty upon submission. Not all brands operate like this, so don't take it as a blanket statement.
Why should a dealer (or manufacturer) extend a warranty to a do-it-yourselfer who f*cks up his headtube or overtorques a frame bolt in his garage during assembly, causing issues down the road? You forget that the general public is far dumber and mechanically inept than most online forums, which is terrifying. It'd sure suck to lose your tube and lube business, being a loyal customer stopping by to warranty your internet frame n' whatnot, but unfortunately dealers aren't allowed to distinguish the capable (like yourself) from the barely breathing (the majority) when it comes to this.
As a very skilled mechanic, I understand your position. I'm just trying to provide some incite from the otherside.
that's funny cause i have seen jamis bikes crack in similar fashion and the warranty process wasn't that smooth... so apparently "your friend" wasn't employed there back then right?My buddy is the warranty manager at Jamis and he said if he saw a crack like that he would warranty it right away. Hopefully Yeti will do the same, or have a replacement part I can buy.
Hosting company has had some"Glitches" = s0lar flaresyes
it seems back to normal today, but was wonky yesterday...and I agree with you.
My warranty processs with Jamis amounted to having my LBS (Not where I bought it!) call Jamis, and them sending me parts without question on 2 seperate occasions.that's funny cause i have seen jamis bikes crack in similar fashion and the warranty process wasn't that smooth... so apparently "your friend" wasn't employed there back then right?
My warranty processs with Jamis amounted to having my LBS (Not where I bought it!) call Jamis, and them sending me parts without question on 2 seperate occasions.
Fast, smooth, without any hangups of any sort.