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Any experience with Ventana support?

Discussion in 'The Lounge' started by jacksonpt, Nov 25, 2012.

  1. jacksonpt

    jacksonpt Turbo Monkey

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    Anyone have any experience with Ventana support, especially after the initial 1-2yr warranty has expired?
     

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  2. NuMexJoe

    NuMexJoe Monkey

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    I've broken 2 Ventana frames that were out of warranty. My experience is that they'll help you out, but you're gonna pay for it, and they're not real fast.
    - Joe

     
  3. buildyourown

    buildyourown Turbo Monkey

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    Ventana is 2nd to none when it comes to customer support. The big difference is that they do everything in house. Even if they can't help you out on a warranty, they can help you out with a repair since they can do it themselves.
    Call them and talk to them. I've always been impressed.
     
  4. SkaredShtles

    SkaredShtles I love NEWCASTLE and will ONLY drink NEWCASTLE!!!!

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    They only have a 1-2 yr warranty? :confused:
     
  5. jacksonpt

    jacksonpt Turbo Monkey

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    Yep, depending on the "style" of frame... XCish bikes are 2 years, more aggressive frames are only 1 year. Foes is only 2 years as well... 2 years seems to be the norm.
     
  6. SkaredShtles

    SkaredShtles I love NEWCASTLE and will ONLY drink NEWCASTLE!!!!

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    Makes lifetime seem pretty cush. :D
     
  7. jacksonpt

    jacksonpt Turbo Monkey

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    Which is why I keep coming back to Specialized.
     
  8. S.n.a.k.e.

    S.n.a.k.e. Monkey

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    Ventana CS is second to none.

    1 - I've broken a front triangle in the 2 yr period and it was replaced with no hassles (3 week turnaround).
    2 - Broke an out of warranty swingarm which was replaced (at a discount) with the heavy duty model.
    3 - Broke the same front triangle from #1 (out of warranty this time) which was replaced with a brand new next model up the product line (El-Salt to El-TerraMoto) at a substantial discount over new.

    Give Theresa a call and see what they have to say...

    Regards,
    Marc
     
  9. WestCoastHucker

    WestCoastHucker Turbo Monkey

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    i wouldn't know. i just can't seem to break mine...
     
  10. WestCoastHucker

    WestCoastHucker Turbo Monkey

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    daydreaming about a new rhythm line.....
    yeah, till they d!ck you and say that your 4-week old broken frame looks abused because that's the only way a headtube can snap off...
     
  11. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

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    Mass-produced Taiwanese frames vs. US handmade frames...
     
  12. jacksonpt

    jacksonpt Turbo Monkey

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    Sorry, but your 1 bad experience (with no context) does nothing to sway me from the mass of good experiences I've read/heard about. Never mind the fact that I'd have a good shop working with me too.
     
  13. jacksonpt

    jacksonpt Turbo Monkey

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    Are cannondale frames still made in the US? They have a lifetime warranty as well, just not crazy about the Jekyl, which is the niche I'm looking at.
     
  14. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

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    They haven't been made in the US for years...2009 I think when Dorel bought them.

    Keep in mind I'm not saying US vs. Taiwan has anything to do with quality....simply the sheer difference in production numbers and profits/margins, and how warranty claims effect that. It's a lot cheaper for Spec. to send you a new frame than Ventana or any other small, US company.
     
    #14 -   Nov 26, 2012
    Last edited: Nov 26, 2012
  15. jacksonpt

    jacksonpt Turbo Monkey

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    Fair point.