For the 2nd time in a week my internet connection went tits up on me. The first time I spent a couple of hours troubleshooting on my end only to find out it was a Comcast issue. The 2nd time it goes down (with the exact same symptoms) and I do some basic troubleshooting. I call Comcast again and let them know what is going on, but the tier 1 monkeys can't seem to grasp the fact that there may be issues on their end. They seem to think that as long as the modem is pingable, then the connection should be working. For tier 1 tech this is fine, but after they find your modem pingable they dig their heels in and refiuse to admit or even investigate that there may be other issues on their network.
Plus when you tell them that you were a network technician for @Home for a couple of years, they just get an attitude.
Basically I have a valid IP and can renew it with no problems, but the connection itself is almost non existant. Websites either come up very slowly or not at all. When I run a traceroute to any site my first hop always times out, the gateway itself is pingable on it's own but I did see some packet loss there when running extended pings.
Plus when you tell them that you were a network technician for @Home for a couple of years, they just get an attitude.
Basically I have a valid IP and can renew it with no problems, but the connection itself is almost non existant. Websites either come up very slowly or not at all. When I run a traceroute to any site my first hop always times out, the gateway itself is pingable on it's own but I did see some packet loss there when running extended pings.
