I have to deal with internal customers at where I work occasionally. Sometimes they get upset when you can't do what they want when they want it done. So this person who has worked here for years and that I assumed was a man starts getting huffy with my co-worker. I decided to step in when I saw he wasn't getting anywhere with it. I usually find when you start calling them "sir" or "mam" (sp?) that usually disarms them and you can atleast talk to them. Well when I called her "sir" she like froze in her tracks. She (it) started questioning me as to why I called her "sir". I stated that it just slipped out. She then just walked out of the room. I am waiting by my desk for the call up stairs. I swear to god that I thought she was a man. I mean WTF she has sideburnes like Elvis and a freekin' mustache. Seemingly wears mens clothing including suits. Mens glasses and shoes too! A lot of folks down here thought the same thing. This should be interesting......jdcamb