i had a frame warrantied (i'm the second owner; frame was about 1.5 years old), and the process couldn't have been any smoother. the guys @ nicolai were consumate professionals; approved the warranty without problem, and had my frame back to me within a couple weeks (including shipping from germany to canada). the warranty program is as good as it gets in my opinion - 5 years (without the racing / "stunt riding" exceptions than many companies have in their fine print) is exceptional, especially considering most of us don't ride frames for more than a couple seasons.Echo said:I'm curious if you have ever personally known someone who had warranty problems with a Nicolai? Or are you just hating on Nicolai when you have no direct personal experience with their products?