about 2-3 months ago i ordered an avy with the idea to mount it on my '04 turner DHR when she arrives. at that time criag didn't have the complete measures for a medium, only for a small and i didnt have the frame either to measure it. in a best guess basis craig sent me the shock and i used it on the '03 DHR with the reservoir mounted between the 2 top tubes.
yesterday finally came the '04 DHR and the first thing i did after looking at the frame at least for an hour i tried to place the avy, only to realize that there was no way to mount it (i already had this bad feeling before after looking closely to espen's DHR and other mediums DHR's). the hose was too short to mount it over the seat mast and the angle of the hose needed to be around 8-9 o'cock instead of 7 o'clock.
so today i emailed craig and he was able to build the shock in 1 hour and sent it overnight to a friend that comes from the US next tuesday
he also trust me that i will send back the shock with my friend when he gets back to the US.
tha for me is a great customer service, companies like avalanche and turner deserve the best rating
diego
yesterday finally came the '04 DHR and the first thing i did after looking at the frame at least for an hour i tried to place the avy, only to realize that there was no way to mount it (i already had this bad feeling before after looking closely to espen's DHR and other mediums DHR's). the hose was too short to mount it over the seat mast and the angle of the hose needed to be around 8-9 o'cock instead of 7 o'clock.
so today i emailed craig and he was able to build the shock in 1 hour and sent it overnight to a friend that comes from the US next tuesday
he also trust me that i will send back the shock with my friend when he gets back to the US.
tha for me is a great customer service, companies like avalanche and turner deserve the best rating
diego