I recently placed a pretty big order with jensonusa (who has been my preferred internet-go-to-guy for the last few years) In the order was two (2) avid codes, 1 front a 1 rear. The rear went on fine, its still on there, the front however, lost the threads on the lever, the second the lever went from sloppy loose to almost taught on the bar, the entire threading came out, (asuming maybe i did something, i grabbed a NEW bolt, and attempted to put it into the other hole (for those who dont know, avid levers have two bolts) The second hole did the exact same thing as soon as the lever got taught. (not tight, just enough to not fall down) I called jensonusa and tell them of the problems, like usual, they tell me o no problem that definitely is warranty, especially if the other 1 was torqued down way more, with no problems. "send it in and well get you one out the day it comes in" After two weeks i call them back to find out, o ya, we got it, let me go look at it. "there are no threads in it, you must have stripped it" i told them no, the threads came out with an unreasonably small amount of pressure. They then told me that they would not send out another brake and that they would call avid and in about two weeks i should be able to get (and pay for) another brake. So basically im out 185 bucks, for a sh!tty warranty deal that jensonusa stole from me, Sine then its been an ongoing battle with Amex to cancel payment for 1 brake. *and before i get flammed, no-i did NOT over tighten the brake, and i currently work at two (2) bike shops full time. So far, im down 185 and DONT EVEN HAVE THE BROKEN BRAKE. They literally stole it from me. *this is my 2nd incident with Jenson and do not plan to buy from them again unless they fix this incident, the last 1 was with a faulty bead on a tubeless tire, which i just let go.