So here's the deal.
I ordered a pair of rims for 19.95 each (WTB duel duty XC) my card was charged that day. Four days later i got a email saying that the rims were not in stock and was it COOL if i waited, Your telling me it takes four days to figure out if you have these rims and to get around to shipping them. I called WTB and QBP myself and checked on avalibility of said rims they said at least a month. I replied that i could not wait and i would like a different rim, ( Sun 0 degree XC) . They asked how i would like to handle this i said return the old amount and lets start over. They didn't, they just tacked on more money, this is after they tried to tack on five more dollars for shipping.
To really put this in perspective the guy who handles there online stuff in never really in the shop I was told that he is a college kid and nobody really knows when he will be in, So each email takes about two days to get a reply on. It has now been over a month and i am told that the rims have shipped. When i open the box and its the WTB rims that i was told were out of stock?? WTF what about the extra 22 bucks you charged me! So i call and this guy and he tells me he doesn't know what happened but " You got the original rims you ordered, just a little late, so whats the big deal. This was by far the worst online purchase i have ever done. I did get my money back but i would like for nobody else to go thru this.
Beware of Cactus bike
I ordered a pair of rims for 19.95 each (WTB duel duty XC) my card was charged that day. Four days later i got a email saying that the rims were not in stock and was it COOL if i waited, Your telling me it takes four days to figure out if you have these rims and to get around to shipping them. I called WTB and QBP myself and checked on avalibility of said rims they said at least a month. I replied that i could not wait and i would like a different rim, ( Sun 0 degree XC) . They asked how i would like to handle this i said return the old amount and lets start over. They didn't, they just tacked on more money, this is after they tried to tack on five more dollars for shipping.
To really put this in perspective the guy who handles there online stuff in never really in the shop I was told that he is a college kid and nobody really knows when he will be in, So each email takes about two days to get a reply on. It has now been over a month and i am told that the rims have shipped. When i open the box and its the WTB rims that i was told were out of stock?? WTF what about the extra 22 bucks you charged me! So i call and this guy and he tells me he doesn't know what happened but " You got the original rims you ordered, just a little late, so whats the big deal. This was by far the worst online purchase i have ever done. I did get my money back but i would like for nobody else to go thru this.
Beware of Cactus bike