last week i bought a set of fox talas forks from beyond bikes & in thier 2005 catalogit states "buy any fork at or above $500 bucks & get a CRIS KING headset FREE ". i paid $549 for the fork & on the way home realised i did not get my headset so i went back a sales person looked at the ad said i should get it he asked me which color i wanted & then sales manager Kerry McCoy came over said he would look i the back for the headset he returned about 5 minutes later saying that it was a old promotion & i could not have it. there is no experation date on the ad or any rules other than "buy any fork at or above $5oo. i would return the fork as well as my entire $800 purchase but i have already installad them. when i told KERRY MC COY how i felt ripped off and would not do bussiness with them any more he said " we have the best prices you will be back ". not with their customer service hey Kerry price is not everything!
beyond bikes ripped me off
- Thread starter David SD38
- Start date
i have talked to 2 other people who have had similar experiences with beyond bikes . everyone should stay away from them until they treat their customers better.
Yeah...I bought some lights from them 4+ weeks ago and still haven't received them. It took them forever to even send them out. Then, when they did, they couldn't give me a tracking number or anything.
Turns out, they sent them to the wrong address. Then, instead of sending me a new shipment directly from the store and have the other guy send back the original shipment, they're having him send the stuff directly to me. That's kinda messed up.
Kerry offered to give me a good deal on my next order, but I asked him the price of a couple different items and they didn't seem like that good of deals.
Turns out, they sent them to the wrong address. Then, instead of sending me a new shipment directly from the store and have the other guy send back the original shipment, they're having him send the stuff directly to me. That's kinda messed up.
Kerry offered to give me a good deal on my next order, but I asked him the price of a couple different items and they didn't seem like that good of deals.
Had a simillar eperience with them. Ordered a crankset, took 8 weeks or so to get it. Made several calls to them, talked to the same guy each time, although he used a different name each time, and each time he says "It went out yesterday." Also never got a tracking number. Eventually I got my stuff, but with online places like Jenson or Speedgaoat, I wont bother with Beyond Bikes again, they are beyond help. I think they are also the same shop as Airbomb.com. ANyone know for sure?
Now this I don't agree with.Ciaran said:
I have used beyondbikes a couple of times with no problems at all.
I have used universalcycles several times, and all but one time it was a friggin nightmare.
I am not one to carry a grudge, and will probably use them again, but never for anything important, expensive, or that I need in a hurry.
kerry / sam is a fvck nut... he is a waste of DNA
Beyond sucks.....i've only ordered once from them and it took forever to get my stuff, out of the 4 things I ordered that were all "instock" I only got one in the end, they didn't have the rest.
hmm, I just ordered a new helmet and new chest armor to replace my old stuff. supposed to be coming in tomorrow. I'll see what I'll have to say about beyondbikes after I get my order.
hey Kerry send me my headset &i will shut up "maybe". i am checking out other sites to post on i will list them later
I ordered some tires from AirBomb a few weeks ago, nice that the web site didn't bother to mention they're backordered...
I think I ordered stuff from Beyond Bikes a few years ago but don't remember what happened. For some reason I avoid 'em since though, so it must not have been good.
I'd say Pricepoint has the best prices around.
Jenson probably has the quickest shipping and is most professional.
Universal Cycles is pretty good too, and carries little parts that no one else has.
Go-ride isn't the cheapest, but is probably the most knowledgeable and cool to deal with.
Downshift Cycles has the cheapest forks and is a good guy.
I think I ordered stuff from Beyond Bikes a few years ago but don't remember what happened. For some reason I avoid 'em since though, so it must not have been good.
I'd say Pricepoint has the best prices around.
Jenson probably has the quickest shipping and is most professional.
Universal Cycles is pretty good too, and carries little parts that no one else has.
Go-ride isn't the cheapest, but is probably the most knowledgeable and cool to deal with.
Downshift Cycles has the cheapest forks and is a good guy.
To be honest, I've never really had any bad expirences with Beyond Bikes, but I don't use them too much. However, they really ripped you off, and the service guy's comments were out of line. "Saying you'll be back," that was a really crappy thing to say.David SD38 said:
With that being said, you do know that Jenson will price match, so if price is what you're looking for, Jenson will give you the same deal. As a matter of fact, the last time I price matched from Jenson, they didn't even ask to see an ad or verify the price. In addition, they pretty much carry everything that Beyond Bikes carries...now that they have Intense. Oh, and I have always found their customer service to be great!
Honestly, I would complain to his boss, then to his boss; I would complain until someone listened. If no one cares, I would go to the BBB, trust me, there is no shortage of complaints about Beyond Bikes...
1000-Oaks said:
FYI: airbomb is Beyond Bikes.
I have heard nothing about long backorder times for beyond bikes. I don't care how much nice equipment they have, it's not worth my money to wait for that long for parts.
I have heard exactly TWO positive reports about Beyond bikes. I have heard people complain about Universal, but they have always been top notch when I dealt with them.Biscuit said:
Go-Ride rocks too. They will bend over backwards to make sure you get the right parts.
i say we group and form a mean as fvck vigalante group... go down there and beat the p1ss outta the clown
whos in ???
whos in ???
partsbara said:
Hey man Kill the head and the body will die right..
yes sir...LOOnatic said:
I ordered stuff from AirBomb and didn't have any problems, guess I was lucky
The stuff I ordered from beyond bikes came in and was fine.
Grrrrr, well the tires that were on backorder from Airbomb finally showed up today. Sort of. I got tires, but they aren't the ones I ordered. Was supposed to get the 2.5 Kenda Nevegal kevlar, I received the 2.5 Nevegal STEEL downhill tires.
I ordered the kevlar version for my XC bike becuase they're almost a pound lighter each, I don't need more DH tires!!
Anybody have Airbomb's phone number? Not listed on their site.
I ordered the kevlar version for my XC bike becuase they're almost a pound lighter each, I don't need more DH tires!!
Anybody have Airbomb's phone number? Not listed on their site.
1000-Oaks said:
Upper center of their homepage.
Yup, just found it and was about to edit my post, but you beat me to it!
Hey Partsy, how do we fly over? I only go first class. If you can work that out, I will bring my whuppin stick along...
They won't let whuppin sticks on planes anymore.
I've always had great luck with both Jenson and Go-ride. Jenson has a great price-match policy and are super fast. Go-ride is the most knowledgable shop in the country and they treat people right. No reason for me to ever shop anywhere else (except the Mtn View Supergo during their sales).
Just figured out what happened. Technically Airbomb shipped the tires I ordered, but their website has the freeride tire description swapped with the DH version description - so I ordered the wrong tire based on bad info.
I'll bet they will make good on the web site error, they better credit me for shipping the DH tires back though.
I'll bet they will make good on the web site error, they better credit me for shipping the DH tires back though.
J
JRB
Guest
I have had horrible luck with Jenson, but great luck with Universal. I have even had good luck with Performance though.ohio said:
Talked to AirBomb today, the guy was cool about it. They're going to exchange my tires for the right ones and credit me for the return shipping. Still a PIA, but they're handling it.
Beyond Bikes sent me a flyer in the mail yesterday for their 'BIKETOBERFEST' next week i think i will go so i can find their highest manager and tell him my story on how they ripped me off and how his sales manager a-hole KERRY MC COY treats their customers. I wiil drive the 45 minutes each way just to tell them to their faces to go ' F ' themselves!
All people who have been mistreated by them should do the same.
All people who have been mistreated by them should do the same.
Pricepoint and Jenson both usually have the best prices and the fastest shipping, I've noticed. Never had an issue with either of them...
I have never had a problem with Beyond Bikes/Airbomb, Universal, Supergo, Jenson, Bicyclewarehouse, Performance, Qualitybikes and probably some others I've forgotten that I've purchased from.
Hammerhead sent me the wrong size star nut once as part of an $800 order...jerks, (just kidding Charles).
I guess I'm just a boring and content consumer. Or maybe some people just can't keep their act together.
Hammerhead sent me the wrong size star nut once as part of an $800 order...jerks, (just kidding Charles).
I guess I'm just a boring and content consumer. Or maybe some people just can't keep their act together.
I have bought a lot of things online and the two companies that have given me 100% Satisfaction are Go-Ride.Com and Dropnzone.com. Their customers service is excellent, they ship fast and know their products well. The guys at both these Businesses all ride and are just as addicted to bikes and riding as most of the people are here on Ridemonkey. So, call up Scott or Kris at Go-ride or Allen at Dropnzone and you will be treated as a valued customer because that is exactly what you are to them!
unfortunately I bought an Uzzi Vpx/and most of a bike(brakes, cranks, etc) from these guys... while my first inclination was to buy from my Lbs, I decided that I could avoid 9.2% Seattle tax and get a good package deal...David SD38 said:
I dealt w/Kerry and I regret doing so... he promised a frame that he didn't have (it took a month to get it; when he took my order he insinuated that I would get the bike next week, since they had the same frame color in another size)... parts were missing in each shipment, and he shipped everything in 5 separet shipments... each one had parts missing from the manifest... I must have called him 10 times over this order, which btw was over 3 grand...
the last time that I called it was over some small parts missing from my hayes mag hd brake kit... they said they would send them and they never did... the call before that was for the Intense warranty card that they didn't send w/the frame...
I swear every time I called it was like I was calling a bunch of stoners that needed to get off thier bong to answer the phone and take more of peoples $$$...
I ordered from Beyond bikes before and never had a problem... I won't do it again... oh well a lesson learned...
the cams are helpful. you can watch their lazy asses sitting around. i ordered a disk brake and grips and it took two weeks because they didnt have in stock what they told me they had in stock.
I spent about $3400 dollars this month on bike stuff, but not 1 dollar of it was to Beyond Bikes because Kerry still works there!
jensonusa had better prices on just about everything than beyond bikes. i guess if its close by you, it might be cheaper by picking it up and not paying shipping. but since i live on the east coast, i do mostly mailorder from jensonusa. and with their price match, you will definintely get the best price. you guys should consider yourselves lucky with all the stores out there (excluding beyond bikes). here on the east coast, its all mom and pop LBS (with outrageous prices) or Performance (which blows).
I hate Beyond Bikes. I ordered a frame and chainguide from them, and they didn't tell me they were both backordered until I called them/e-mailed them a few times. The price was good, but they didn't give me info or anything. I'm also waiting for an I-beam seat and post combo after nearly a month, and they told me it had been shipped a while ago. They suck ass. I just bought wheels from Jenson and right away I got a confirmation and I bought a fork from Blue Sky Cycling and again I got a confirmation right away. I've had good luck with Jenson in the past, and they ship really fast. I'll see how Blue Sky is.