Learn to punctuate.**** learn to spell so we can actually read it but that sucks
I registered just to share my Beyond Bikes order with the world...Carey does not work at Beyond Bikes anymore. He left to bring another shop down. I say Beyond is safe now.
Welcome to ridemonkey.I registered just to share my Beyond Bikes order with the world...
I ordered on July 3rd, everything was in stock on their site, I thought I got a pretty good price, and I paid by paypal.....
Your suggestions are great but I've never seen an online merchant that so consistantly fails to deliver products and customer service.The results of providing products people want at reasonable prices coupled with good customer service are, repeat customers, referrals for new customers and increased market share. This is fundamental business practice. I'm surprised Beyond Bikes is still in business. I think they spend more on advertising in magazines than they do on stocking products. They keep a steady stream of unsuspecting/uninformed new customers coming along to place their orders. They would be far more successful if they focussed on delivering instead of jerking people around.Welcome to ridemonkey.
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Thanks for registering just to bash a company that you're still in the process of resolving a problem with.
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Simply put, when it comes to web order sites, it's always "safer" to speak to a representative over the phone (if it's even possible, as some sites are web only). Always a good idea to pay with a credit card, not a debit card.
I have never had a problem with BB. Something thing you need to consider is that the availabilites/quantites listed on their website are not live and are only updated once a day... probably late at night or early in the morning. I check the website, write down the item numbers I want and their corresponding prices, and then call it in. Their warehouse is literally 50ft from their call center and, if you ask, the phone rep will usually go check to make sure its on the shelf.
Keep us aprised of the situation. I'd like to know how paypal handles this one.
Check out these reviews:
http://www.resellerratings.com/store/BeyondBikes
ouch ! like ultranoob said he has never had a problem with beyond bikes and i've never had a problem with them either. i think they might be a little biasis to so.cal residents.i've also heard people who i dh with never having problems with them also.
Pricing your stuff $5-10 less takes care of the issue. Most people search the web and come running, despite any warnings to stay away. Whatever business they lose from negative reviews and a lack of repeat customers just doesn't seem to matter.Check out these reviews:
http://www.resellerratings.com/store/BeyondBikes
You would think that with all the negative press out there, they would have long ago taken steps to improve their operation. They just don't seem to care.
same here..since I lived within 20 minutes of them I just went in for anything I needed..I would say unless you're in the area stay far away from them Kerry or no Kerry...it says a lot about a business that would keep someone like him on the payroll for so long...DWhen I lived in the area, I shopped their storefront and found them to be a decent bunch in person. You can't, however, claim something's in stock when it's not when the customer is standing right there. "Kerry/Sam," however, is a shady dude all around.
Beyond Bikes is owned by Tony Ellsworth's brother, it's a family business; Air Bomb too. The last thing you want to do is buy a Turner from Ellsworth. Why not call Dave Turner and see what he can do; those guys have AWESOME customer service. Or, you can log on the Turner pages and toss out the question, you'll get a lot of good support on the Turner pages.I'm planning to buy a Turner RFX frame from Beyondbikes, they have RFX's on sale for $1399, but I read this thread and now I don't know what should I do. I checked a bounch of another online store but I didn't find any RFX, only in Go-ride for MSRP price. Any advice ?
I know Allen too from DNZ, but he ain't got any Turner.
I got that exact same message from them today about something I ordered nearly 2 weeks ago...does it really take 2 weeks for you to send me an automated email that essentially says "whoops we lied about this being in stock, we'll contact you if we decide to do anything about it in the next month"Damn, I saw this thread too late. I got this today from BB (it was meant to be shipped on the 19th, but ordered on the 14th or so):
This e-mail is to notify you that your order #163646 is experiencing an unexpected short delay. We strive to ship every order in a timely manner and apologize for the inconvenience. We are doing everything possible to process your order and appreciate your patience. If you are concerned about the delay please feel free to contact customer service at 800-245-3911. No action is required at this time, we will notify you if the order is going to experience extended delays.
Most people don't know WTF they need and order the wrong s hit and get all pissy and try to pass the blame to someone else.ive had good luck on all 3 of the orders ive gotten through them. i always make sure im ordering exactly what i need so i dont have to deal with their stupid 15% restocking fee
Zack has been great here & VERY helpful. I ordered a set of Atomlab rims. spokes & torque nips 2 mos ago. STILL WAITING on the rims to be "in stock" were "backordered". I called Mike today @ Atomlab & he was very helpful telling me the person ordering for Beyond talked w/ him today & AGAIN FAILED to order my rim for the last time. He (Mike) called me back to say the stopped answering the phone a little early (2 hrs) today & he would try tomorrow. I am tired of Beyond, been a customer of theirs for years & years (mostly because of stock & prices) which is changing tomorrow. Zack is a fine cutomer service/ sales person he needs to find a better place to work. They advertised this in March as a sale item buy failed to tell me it was out of stock (as they alweays do). I even had a co. charge me 2 day air after waiting 1 mo. to be shipped (out of stock too). Seems to me @ this time in out economic crisis people would try a little harder to keep the few customers they still have. Far too much competition out there to stay w/ these companies...lthumbsdown:Zack has been a great person to deal with and have used beyond bikes allot and never had a bad experience,I have talked to Kerry though and he has his days,Zack is the best person to do any deals on, in my opinion