Boxxer 2010 replacement video out!
- Thread starter funkyflea
- Start date
Yes, go to your shop and have them order the kit. It has been out for over a month now.
I've dropped in the new rebound assembly on my Team and took that opportunity to cut the drop stop bumper by 1/2" The fork feels better after the rebuild, mainly because there wasn't much grease on the seal/wiper area.
The rebound piston on my buddies WC was nasty, real bad stiction.
The rebound piston on my buddies WC was nasty, real bad stiction.
Why, because they didn't post a thread on ridemonkey letting you know that the replacement parts and video were ready?great communication there then Rockshox!
All Rock Shox authorized dealers and service centers have know about it for months and it has been posted on their service page for well over a month now.
Course I don't expect them to post on forums, but the Domain recall was really obvious on the website and was a press release on most major websites from what I remember. There is a very small link to a video that doesn't even explain how the consumer should go about receiving a new rebound assembly. I also don't check the service page often for regular updates as I already have learnt how to go about stripping them. Perhaps my shop was told and are in fact to blame for not letting me know.
Let me guess, the same way they go about getting anything replaced by SRAM?
Do you have a link to where they announce the serial #s of the forks that need the replacement parts? I just picked up a WC and it would be good to know if it is affected or not.
On a side note: in contrast to the manual the low speed compression adjuster on my fork has what seems to be clicks (they say turns) and the beginning stroke rebound has no clicks (and should have them).
And no, I am not confusing rebound and compression adjusters!
Anybody?
My Team is the same way.On a side note: in contrast to the manual the low speed compression adjuster on my fork has what seems to be clicks (they say turns) and the beginning stroke rebound has no clicks (and should have them).
you're assuming that everybody on a bike has had their Rock Shox fork need something replaced at some time .Let me guess, the same way they go about getting anything replaced by SRAM?
They did not have them by serial number which I was not to keen on as well.
I will get ahold of one of the guys that I always talk to and see if he has that info or where we can find which numbers were affected.
When did you buy it? Easiest way to make sure is to crack it open and double check the rebound cartridge. Got the tools to do it?
RUFUS thanks that would be great.
I bought it sometime in May. I'm getting fork oil after this weekend so I'll open it then. I mainly haven't opened it already because reading through the tech manual I see I'll need new o-rings, glide rings, and crush washers etc. I can't find the service kit or seal/wiper kits online anywhere. I'll check if my lbs can get those later today.
I bought it sometime in May. I'm getting fork oil after this weekend so I'll open it then. I mainly haven't opened it already because reading through the tech manual I see I'll need new o-rings, glide rings, and crush washers etc. I can't find the service kit or seal/wiper kits online anywhere. I'll check if my lbs can get those later today.
If you bought it in may, 99.9% you need the kit.
I will add the other .1 percent to that. Just have your LBS order you a new rebound assy. It is a free warranty item and takes 10 minutes from removal to installation.
I'd say that's a perfectly valid assumption.you're assuming that everybody on a bike has had their Rock Shox fork need something replaced at some time .
Thanks for looking into this.
What about forks that were bought right now? Ordered 2 weeks ago when they got in stock at QBP again after they had been out of stock for a month or so.
I shot him an email today so I should hear back from him tomorrow at the latest with specifics hopefully.
My shop told me they have to send the forks off. Guess I'll wait till the end of the season.
I asked SRAM at Crankworx if they needed any work done (my drop stop is also loose inside the fork). They told me it was fine, perhaps they assumed I had the warranty work already done, being unaware of faulty parts I didn't even know to ask. Dammit.
I asked SRAM at Crankworx if they needed any work done (my drop stop is also loose inside the fork). They told me it was fine, perhaps they assumed I had the warranty work already done, being unaware of faulty parts I didn't even know to ask. Dammit.
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That is a big negative. The kit for whatever model you have can be ordered through your LBS and it is owner or shop installed. The video posted is very well done and if you have never opened your fork, you can do it with the video.
Your LBS can easily order the parts for you, if not then go to another LBS.
was hoping someone would catch my drift...
can i just call SRAM and order the rebound assembly myself?
i just assume people have common sense and can figure out to go to their LBS and have them order the parts from SRAM (you know, like they would for just about any warranty item from any manufacturer). but common sense is in short supply these days.you're assuming that everybody on a bike has had their Rock Shox fork need something replaced at some time .
It is also common sense that manufacturers announce which of their products need warranty replacement parts and how you can obtain them. And it should be common sense that SRAM mechanics at major events have an idea that there are issues with certain forks (unlike TomBigmac's experience). But like you said, common sense is in short supply.
i just bought a used 2010 boxxer WC from the canfield brothers. It was used this season so probably bought when they first came out.
what should i look for to see if its bad? the rebound seems to adjust fine and it doesn't have to bad of stiction or anything. Im about to take it out for the first ride so id like to know what i should be looking for.
Hopefully it will be ok cause it might be hard to get warranty stuff being the second owner.
what should i look for to see if its bad? the rebound seems to adjust fine and it doesn't have to bad of stiction or anything. Im about to take it out for the first ride so id like to know what i should be looking for.
Hopefully it will be ok cause it might be hard to get warranty stuff being the second owner.
dang it, i just pulled it all apart and lubed everything and put oil in it. It was messy too. i came out looking like i lost in a grease gun fight ha ha ha.
ill be riding it today so is there anything i can look for performance wise? will it be harsh or lack rebound adjustment or what?
ill be riding it today so is there anything i can look for performance wise? will it be harsh or lack rebound adjustment or what?
Wow. You really do have the corperate blinkers on hey? In the other thread, you kept on criticising the end user, touting how awesome the fork was and how it was the user's fault for not doing "routine" and "standard" maintenance on a "high-end", "race" fork. Now Sram admit they f*cked up and are releasing the parts/instructions to fix the problem and you still want to rip on the consumer for not having some kind of instinctive knowledge on how to fix/obtain parts to rectify the situation.
Admit it. Once again Rock Shox have released a product to market without having done the requisite amount of testing on production versions. Just like they did with the Vivid (unthreading piston heads). Just like they did with the previous version of the Boxxer (blown MoCo pressure seals). Just like they did with the Totem (lord where do I start?). It looks like they're on the case and hopefully customers will be golden from this point on, but buddy, everyone can see that you have some kind of reach-around arrangement going on with Sram. Do yourself a favor and just keep quiet if your obligations to sponsors prevent you from discussing hard facts here on the internet.
This might help a few of you out who don't know if you have the new or old one.
Old one above.
Here are a few pictures of the old one if anyone is curious to double check theirs. Uploaded a few more pictures so you can check other differences. Can upload some pics of the new one if anyone is interested later.
http://www.sicklines.com/gallery/showgallery.php?cat=580
Old one above.
Here are a few pictures of the old one if anyone is curious to double check theirs. Uploaded a few more pictures so you can check other differences. Can upload some pics of the new one if anyone is interested later.
http://www.sicklines.com/gallery/showgallery.php?cat=580
paid full price for mine, no obligation to anyone. thanks for playing.
the replacement parts fix issues with rebound adjustment and the annoying 'click' that some forks had on rebound. the issue 99% of posters had on this forum was their inability to lube a fork on their own and perform what is essentially basic, routine maintenance so they commenced whining en mass.
Not everyone is going to need the replacement parts, not all the originals failed. Basically it addresses the top-out click which some people could care less about, and the weak c-clip atop the rebound assembly that could break/bend/fall off if someone got too carried away with turning their adjuster (basically making the fork more suited to being in the hands of the less mechanically inclined who turn knobs too far and bolts too tight). i'm sure the wrench flats onthe rebound knob were on there to allow disassembly w/out removing the knob and i bet it can be done with the stronger assembly, thouh i doubt RS will be promoting such a technique as it requires you to remember to screw the knobs fully closed first or you'll snap part of the damper in half. but should you need/want the replacement parts its hardly a big mystery how to get them. SRAM/RS has had the same warrenty/customer service procedure in place for years. everything always gets handled through the local shop. end of story.
I can sort of understand the moaning about (god forbid) servicing your own fork, but come on, complaining that RS 'didn't say how to go about getting the replacement parts' when it's pretty much common knowledge is pretty weak. i bet if anyone needed parts for any of their other avid/rs/truvativ/sram parts they wouldn't need a video to know where to look.
edit: and all the 'problems' with stiction/lube/etc aren't the result of a c-clip on top of a rebound piston or excess play in a top-out spring.
i'm too lazy to dig it up, but i posted a prediction back in the Spring (half tongue-in-cheek) that SRAM was taking a risk releasing a fork with this many moving parts, small internals, and knobs to turn for the general public to use. Something about wondering how long it would take for warranty to be overwhelmed by people messing their stuff up. Rear shocks are simple to work on, but you won't see most manufacturers showing you how to do it because too many people would eff it up and end up calling customer service or the emergency room.
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It apperars to me that they just replaced the c clip with a snap ring. I would think that if anyone continues to remove the knobs when they are rebuilding their forks then the replacement parts are not needed, the new stronger snapring could possibly allow the knobs to stay on when re installing even though they don't mention it in the video. I damaged a fork by doing just that. That is probably why it is not involved in a recall.
that's the impression i get. could probably go to the hardware store and get the same c-clip. i know a few people who did this to replace the pesky, hard to remove circlip on the rebound knobs.
not sure where the notion of a recall came from (typical e-rumor i suspect), as i've not heard anything of that nature. offering replacement parts is not the same as a recall.
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WOW! they do exsist!
Things that are supposed to be user serviceable shouldn't have internal parts fail/snap when someone slightly overtightens a bolt. It's called PROPER DESIGN.
Ya it's really awezome how clear they are about that on their site too! Especially since every mfg. is the same about these kinda things everybody should just intrinsically know that they have to go through the LBS, even if they didn't buy it through one!
Where would you buy a brand new 2010 Boxxer other than a LBS? E-whore it on ebay or another e-whore avenue?
If you e-whore your cycle parts you better damn well know how to work on your own $hit and how to obtain warranty parts if need be.
Yes, I refuse to buy stuff from LBS's generally (yes I used to work at a few). And yes I know how to work on my stuff. And all the stuff I own, I'd go directly to get parts for. Or I know someone I can get them through. Being just a regular customer and trying to buy DH/FR or small suspension parts through an LBS is not only a pain in the ass, you generally get ripped off too.