[jacksonpt]

Anyone have an e-mail address or phone number for Jamis?

 

[Echo]

I think Jamis is one of those companies that will only talk to you through a dealer.

 

[JRB]

I'll cross post to Mojo to break it down for you.

*they were great about sending my parts right out, but UPS lost them, and then they didn't send all the right parts out. They did get it though.

 

[The Toninator]

it took me a while but i finally found jamis's contact info and deal with them directly but had to go through a dealer to seal the deal.

 

[robdamanii]

All this makes me not want to consider a Jamis road bike.

 

[jacksonpt]

All this makes me not want to consider a Jamis road bike.

it's a great bike, it's the velomax skewers that are the problem, at least I think that's the problem.

 

[jacksonpt]

Just left them a message - thanks for the phone number loco. We'll see what happens.

 

[robdamanii]

it's a great bike, it's the velomax skewers that are the problem, at least I think that's the problem.

What did it run you?

 

[jacksonpt]

What did it run you?

My Quest was $1200

 

[JRB]

If that doesn't work, I'll send you some skewers.

 

[jacksonpt]

If that doesn't work, I'll send you some skewers.

I don't mind buying them if that's the only option. I just feel like they should stand behind their product.

I've always had unreasonably high expectations for customer service though, so...

 

[JRB]

I don't mind buying them if that's the only option. I just feel like they should stand behind their product.

I've always had unreasonably high expectations for customer service though, so...

Have you contacted Velomax??? That may be your best bet. Why the hell isn't the shop handling it???

 

[jacksonpt]

Have you contacted Velomax??? That may be your best bet.

Not yet - If the LBS/Jamis option doesn't work, I'll try Easton/Velomax (I belive Easton recently bought Velomax). At this point, I'm annoyed that the rear wheel keeps pulling out fo the drop outs... the cassette chews up the stays every time it happens.

 

[jacksonpt]

ok, for anyone who's interested... here's where things stand...

ok... my initial e-mail to Jamis

I've got an 05 Quest with just over 100 miles on it. I've had repeated problems with the rear wheel pulling out of the dropouts when climbing out of the saddle. Every time it happens I end up with a flat and the chain stays get chewed up, especially on the drive side by the cassette. I've tried a few things at the suggestion of my local bike shop with no success. There seems to be a problem with the interface between the hub/dropout/quick release skewer.

My local bike shop has suggested that I buy new skewers for the bike - they recommended Hope or Salsa. I don't feel that I should have to buy new parts to make the bike function properly. It's not like this is a Wal-Mart bike or something. There are safety issues that come into play as well when something like this happens in traffic.

What do I need to do to get this bike warantied out? At this point, I'd be hard pressed to ride a bike with the Velomax wheels again, especially with Velomax skewers. I'd be more than happy to discuss a cash replacement or a new frame and/or wheelset if that is the direction you'd like to go. I might even be willing to upgrade to the Comet or Eclipse frame if I can work out the money part of it. I just want to be able to focus on my riding, not on mechanical issues.

The Quest feels like a good bike, but it's just not reliable or safe enough for me to ride with any regularity.

I look forward to hearing from you.

their response

Hi Jackson,

I am sorry the hear about your problem. We have not had problems so far with our 05 Quest. The Velomax Vista is a great wheel set which uses a open cam-type skewer. This type of skewer is a simple and efficient design used by many manufacturers. I have been using a set of Velomax wheels with the same skewer for several years now with no problem.

Certain types of dropout might require a larger force on the cam of the skewer to get a sufficient locking strength. Riders with a more abrupt pedaling style need to have their skewers on tighter than other riders.

I can ship your shop a pair of closed cam Shimano XT skewers. These will provide a much better clamping force. Please let me know the dealer name so I can ship the parts out. The shop will have to trim the rear skewer because it has mountain bike spacing.

The Quest is a great bike that has been selling out year after year. It has received several awards including a bike of the year award from Bicycling. I am sure that with the Shimano skewers you will be able to enjoy your great bike.

Best Regards

my response to them

Thank you for the quick response.

My concern is two fold. First, I want a bike I can count on to finish a ride. Second, the bike is still basically brand new (only about 100 miles on it), yet the chain stays are all beat up from wheel pulling loose and the cassette dragging across the paint. I know it's only the finish, but it is basically a new bike, and I spent a good deal of money on it. If it were my mountain bike, I wouldn't care as much because the paint takes a beating on every ride. That's not the case with my road bike - it should look good for quite a long time as there is significantly less wear and tear on the paint. Unfortunately that's not the case here, and it's because of a component problem.

I'll take the skewers if you're sure that will fix the problem, but I'm still left with a basically new bike that looks 3 years old. I guess I'm just a little frustrated and disappointed that my baby is all beat up due to a part problem. It would be one thing if it were my fault, but...

Thanks again for the response. It's not what I was hoping for, but I guess I'm out of options.

Sincerely,
Jackson Taylor

 

[Echo]

Damn man, that sucks that they won't stand behind their product... I like how the dude claims he's using the same skewer for several years... call me a pessimist but most reps/industry folks I've known run the top of the line stuff - which would mean Mavic or Campy wheels. Maybe he's telling the truth but it sounds to me like he's just blowing smoke up your ass.

 

[jacksonpt]

eh, it would have been nice if they had done more, but I never really expected them to. As near as I can tell, the bike still rides fine, so... I just didn't like the way the guy made it sound like I was doign something wrong and that the velomax skewers are the greatest thing since sliced bread. And like you said... I really doubt he's running the same velomax skewers on a steel frame.

 

[JRB]

Maybe he is too big a pvssy to pull the skewers loose himself. Big pvssy.