I'm just posting this here because it's a popular forum, but...
I purchased a faulty Joplin 3 about a year or so ago and rode with it until I got too disgusted by it constantly falling down on me mid-climb. I tried to fix it myself but that didn't work either so I ended up sending it back and upgrading to the Joplin 4.
Anyway, I just wanted to throw out that Crank Bros has AWESOME customer service. They processed my return insanely fast and got the new post sent out in no time. After receiving the new post, I actually encountered another problem (which could have been my fault) and they shipped me a new part out immediately.
I've since been conversing with a guy named Nick over there and he's been replying to my emails within 15 minutes or so. Since we have a "bad sellers" forum for everyone to b1tch about, I thought I'd just give credit where credit is due. I wouldn't hesitate to buy from them again - and I'm a bit of a customer service nazi so it takes a lot to impress me.
I purchased a faulty Joplin 3 about a year or so ago and rode with it until I got too disgusted by it constantly falling down on me mid-climb. I tried to fix it myself but that didn't work either so I ended up sending it back and upgrading to the Joplin 4.
Anyway, I just wanted to throw out that Crank Bros has AWESOME customer service. They processed my return insanely fast and got the new post sent out in no time. After receiving the new post, I actually encountered another problem (which could have been my fault) and they shipped me a new part out immediately.
I've since been conversing with a guy named Nick over there and he's been replying to my emails within 15 minutes or so. Since we have a "bad sellers" forum for everyone to b1tch about, I thought I'd just give credit where credit is due. I wouldn't hesitate to buy from them again - and I'm a bit of a customer service nazi so it takes a lot to impress me.