Quantcast

Crappy customer service

Discussion in 'The Lounge' started by Sandwich, Jan 22, 2013.

  1. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776
    I spent $500 with a mail order bike shop (that has retail locations in California) and when my part arrived damaged, I gave them a call to see if they would help me out with a new rebound knob that had broken. I got a lot of attitude, including "Well we didn't drop it, they're in a sealed box", and "do you THINK it's cracked, or is it cracked?". Fortunately, marzocchi was kind enough to answer their phones and offer to send me a new one, but I'm a little pissed that these guys didn't at least say "sorry to hear that". I won't be doing business with them again, but I'm wondering if it's worth a post on their facebook wall to see what they have to say, or if that's a crappy thing to do.
     

    Please register to disable this ad.

  2. CBJ

    CBJ Turbo Monkey

    Rep/Likes:
    92 / 1,179
    Joined:
    Mar 19, 2002
    Messages:
    10,858
    Location:
    Copenhagen, Denmark
    Why bother.
     
  3. rockofullr

    rockofullr confused

    Rep/Likes:
    115 / 834
    Joined:
    Jun 11, 2009
    Messages:
    7,300
    Location:
    East Bay, Cali
    You gonna name this mystery shipper so that the rest of us can be forewarned?
     
    #3 -   Jan 22, 2013
    Last edited: Jan 22, 2013
  4. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

    Rep/Likes:
    89 / 421
    Joined:
    Nov 30, 2003
    Messages:
    11,763
    Location:
    Groton, MA
     
  5. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776
    yeah sure. I didn't immediately want to throw them under the bus, but I've had experiences where people are much happier to take care of a paying customer, not accuse them of malicious intent. Twas wheelworld.
     
  6. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

    Rep/Likes:
    89 / 421
    Joined:
    Nov 30, 2003
    Messages:
    11,763
    Location:
    Groton, MA
    Operator error. :rofl:
     
  7. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776
    Are they notoriously bad? They shipped quick and everything. The price was right.
     
  8. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

    Rep/Likes:
    89 / 421
    Joined:
    Nov 30, 2003
    Messages:
    11,763
    Location:
    Groton, MA
    I didn't mean it in a bad business sense.....just that their site/catalog always seemed like a collection of overstock/previous year model parts that they have to hunt down, dust off and send out.
     
  9. ICEBALL585

    ICEBALL585 Bacontard

    Rep/Likes:
    82 / 679
    Joined:
    Sep 8, 2009
    Messages:
    6,246
    Location:
    .:585:.
    I've ordered a few small things from that site before. Hadn't had any problems with them as of yet but never actually had to call them for anything.
     
  10. Beef Supreme

    Beef Supreme Turbo Monkey

    Rep/Likes:
    29 / 72
    Joined:
    Oct 29, 2010
    Messages:
    1,480
    Location:
    Hiding from the stupid
    Are you new to the internet? Protocol would be to rant on every site you have ever visited.
     
  11. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

    Rep/Likes:
    89 / 421
    Joined:
    Nov 30, 2003
    Messages:
    11,763
    Location:
    Groton, MA
    And somehow, some way, it was Brad Hodges fault.
     
  12. IH8Rice

    IH8Rice I'm Mr. Negative! I Fail!

    Rep/Likes:
    62 / 485
    Joined:
    Aug 2, 2008
    Messages:
    24,856
    Location:
    Im over here now
    should have went to Marz first they always have been super accommodating for me
     
  13. Spinning Lizard

    Rep/Likes:
    0 / 0
    Joined:
    Jan 15, 2013
    Messages:
    93
    Pics?
     
  14. eaterofdog

    eaterofdog ass grabber

    Rep/Likes:
    12 / 22
    Joined:
    Sep 8, 2006
    Messages:
    6,914
    Location:
    Central Florida
    One thing I picked up from my wife is I now raise holy hell about customer service issues. I really rub it in, calling district managers and sh!t. And I never ever take the free stuff they offer. That really gets em.
     
    #14 -   Jan 22, 2013
    Last edited: Jan 22, 2013
  15. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776

    Here's the crack. It's disappointing to know that it's plastic, but I suppose as long as it works I'm happy. And it still works. It probably got bumped in shipping, whether from there to here, or from Marz to there, or who knows. I've contacted marz warranty and they're going to ship me out a new knob, and said not to bother replacing it if it still works, as they do like to break, but at least I'll have a backup one that isn't already cracked. It just kind of pisses me off that the guy kind of jumped at me, without at least saying he was sorry that I received a damaged product, even if it was likely of no fault of their own. USUALLY, people are pretty happy to make their customers satisfied.

    This is just funny. Marzocchi's "dual adjustable" compression damper, now with low-speed compression and anti-compression/reverse compression adjuster....lol


     
  16. JohnE

    JohnE filthy rascist

    Rep/Likes:
    147 / 641
    Joined:
    May 13, 2005
    Messages:
    12,686
    Location:
    Front Range, dude...
    Isnt Wheel World the same idiots as Beyond Bikes?
     
  17. Quo Fan

    Quo Fan don't make me kick your ass

    Rep/Likes:
    38 / 36
    Joined:
    Mar 31, 2006
    Messages:
    5,959
    Location:
    Here. I'm just not sure where "here" is.
    Never ordered from Wheel World. I always found their prices a little high, and they never had what I wanted.
     
  18. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776
    I don't think they're beyond bad. I thought that was bike bling. The website is nearly identical. I never shop at Wheelwhorld, but the price on this was great. I'm just butthurt that my happiness was not a priority. I'll send them an email and chalk it up under "do not buy from again".
     
  19. kickstand

    kickstand Turbo Monkey

    Rep/Likes:
    44 / 390
    Joined:
    Sep 18, 2009
    Messages:
    3,453
    Location:
    Fenton, MI
    I once ordered a Fox40, some shoes, a few parts, and spent around $1500-2,000 at one of these online bike shops.

    Then, when I had saved up the money to buy a new bike I inquired about a bike that this same shop had listed on their website (for 4k or so). No response.

    That same bike has been all over their facebook page as a "great deal" 8 months later.

    I didn't receive bad customer service, I just recieved no service.
     
  20. rockofullr

    rockofullr confused

    Rep/Likes:
    115 / 834
    Joined:
    Jun 11, 2009
    Messages:
    7,300
    Location:
    East Bay, Cali
    Service me b!tches!!

     
  21. Sandwich

    Sandwich Pig my fish!
    Staff Member

    Rep/Likes:
    68 / 829
    Joined:
    May 23, 2002
    Messages:
    15,592
    Location:
    01776
     
  22. DirtyMike

    DirtyMike Turbo Fluffer

    Rep/Likes:
    59 / 706
    Joined:
    Aug 8, 2005
    Messages:
    14,125
    Location:
    My own world inside my head
    Wheel world has some of the worst CS I have seen, also yes Every time I have dealt with anyone there I have always gotten attitude from them as though nothing is ever their fault....
     
  23. rockofullr

    rockofullr confused

    Rep/Likes:
    115 / 834
    Joined:
    Jun 11, 2009
    Messages:
    7,300
    Location:
    East Bay, Cali
    Word is Arny will be starring in a new Conan movie in 1214.

    Color me stoked.
     
  24. IH8Rice

    IH8Rice I'm Mr. Negative! I Fail!

    Rep/Likes:
    62 / 485
    Joined:
    Aug 2, 2008
    Messages:
    24,856
    Location:
    Im over here now
    ha. looks like they thought it was a Evo model
     
  25. WestCoastHucker

    WestCoastHucker Turbo Monkey

    Rep/Likes:
    40 / 173
    Joined:
    Oct 23, 2003
    Messages:
    3,080
    Location:
    daydreaming about a new rhythm line.....
    +1...