[boostindoubles]

The screen on my Galaxy died but I can tell the phone still has power and the buttons work. Can't see anything though. No google account back ups. The peeps at the Verizon store said I am SOL for retrieving the contacts and pictures.

I said to them, if I was guilty of some terrible crime they could get my data instantly...

Am I SOL? Has anyone had any experience getting stuff off a phone with a dead screen?

 

[Nick]

Plug it onto computer
Unlock
Search phone to d/l everything?

 

[boostindoubles]

@Nick when I plugged it into my computer it said there were zero files to upload. Yikes!

 

[Westy]

You should be able to pull the micro SD card and read it directly.

 

[boostindoubles]

I will give it a try.

 

[canadmos]

Take it to a shop and have them replace the screen.

Some phones also have HDMI out, so you can get an adapter for the USB C port and then view the phone on your TV. Setup a backup and then you're done.

Can probably just use a generic one...

How to use a Samsung USB-C to HDMI adapter?

FAQ for Samsung Mobile. Find more about 'How to use a Samsung USB-C to HDMI adapter?' with Samsung Support.

www.samsung.com

 

[boostindoubles]

Take it to a shop and have them replace the screen.

Some phones also have HDMI out, so you can get an adapter for the USB C port and then view the phone on your TV. Setup a backup and then you're done.

Can probably just use a generic one...

How to use a Samsung USB-C to HDMI adapter?

FAQ for Samsung Mobile. Find more about 'How to use a Samsung USB-C to HDMI adapter?' with Samsung Support.

www.samsung.com

Man. It was working. I had my old phone pulled up on the TV and was using a mouse and keyboard to get through it. I was using smart switch to make the transfer and the S8 seemed to die suddenly and now appears to be dead. I don't even know if there is anything saved on the SD cards - it may all be saved in the memory on the phone. Dang, I will find out more tomorrow.

 

[canadmos]

Man. It was working. I had my old phone pulled up on the TV and was using a mouse and keyboard to get through it. I was using smart switch to make the transfer and the S8 seemed to die suddenly and now appears to be dead. I don't even know if there is anything saved on the SD cards - it may all be saved in the memory on the phone. Dang, I will find out more tomorrow.

That sucks.. did you get it working again?

Did you try a hard reset while its powered on - if you can get it turned on? I had a phone completely die on my, won't turn on, reboot..nothing. But doing a hard reset, or going through the initial steps at least, somehow woke it up.

Samsung Product Helps & Online Support | Samsung New Zealand

Explore useful information about your Mobile, TV & AV, Home Appliance and other Samsung products or apps/solutions with the Support page at Samsung New Zealand!

www.samsung.com

Can try going through those steps, but at the end obviously don't choose to wipe out the phone

 

[boostindoubles]

@canadmos

I tried again last night and had the screen up briefly before it blacked out. When I get strava messages that phone beeps along with my new one so I think it's on? Yet the buttons don't appear to do anything. Maybe 4 years is stretching it with the phone life span.

 

[scrublover]

My ancient S7 did this last year. Lost very little - most everything backed up in various ways, and music/photos/etc on the MicroSD.

Made transfer to the newer S20FE very easy.