[kidwoo]

I bought a tripod from B&H. Video specific tripods come with a bowl mount that accepts either an adapter, or a specific fluid head with a ball base.

B&H lists the tripod here.

http://www.bhphotovideo.com/c/product/459153-REG/Libec_T72_T72_Aluminum_Two_Stage_Tripod.html#features

Read the features and the "what's in the box" list on the right. It says half-ball. That's what goes in a bowl.

Check these other listings from the same tripod company. All of them state half BOWL, and the 'what's in the box' list never states anything about a half ball.

http://www.bhphotovideo.com/c/product/411088-REG/Libec_T58_T58_Aluminum_Tripod_1_Stage.html#features

http://www.bhphotovideo.com/c/product/244489-REG/Libec_T102_T_101_Aluminum_1_Stage_HD.html#features

http://www.bhphotovideo.com/c/product/459158-REG/Libec_T98C_T98C_Carbon_Fiber_Two_Stage.html#features

My tripod of course doesn't come with the essential ball adapter. This pisses me off because I need to be using this tripod this weekend. I feel like I've got plenty of reason to be upset. I spent way too many hours looking for a lightweight, sturdy tripod (which this is), and really don't want to return it and start the search over. But I also got this one because I was expecting a complete system, ready to go. I really think they misrepresent what they're selling in this case.

 

[SkaredShtles]

Go burn their HQ down.

 

[TheTruth]

If you know eric mcphereson from fault line media, you could ask him because he has the same tripod. Just go on pinkbike and message him. I am sure he will give you the deets.

 

[TheTruth]

Go burn their HQ down.

Their HQ is run by Hassidic Jews. What are you implying?

 

[johnbryanpeters]

Split decision - The description is vague, probably because there are fewer and fewer people who are capable of writing a precise description.

 

[SkaredShtles]

Their HQ is run by Hassidic Jews. What are you implying?

That he should burn their HQ down... I'm not sure I really "implied" it, though.

 

[kidwoo]

Split decision - The description is vague, probably because there are fewer and fewer people who are capable of writing a precise description.

Nah, B&H is pretty together. They're one of the few companies I have no problem buying thousands of dollars of equipment from..........which I think I'm at the point of doing now.

I 'think' they probably just screwed up on this particular item, but the fact remains that I bought it based on the description......which is not how it was sold.

But the fact remains, they state there's a half ball in the box. What they sell is just the tripod legs with the feature of a half BOWL.

 

[dante]

That he should burn their HQ down... I'm not sure I really "implied" it, though.

Nope, you didn't "imply" anything, I thought you were quite clear...

Go burn their HQ down while screaming anti-semitic rants and painting swastikas on the charred remains.

 

[kidwoo]

If you know eric mcphereson from fault line media, you could ask him because he has the same tripod. Just go on pinkbike and message him. I am sure he will give you the deets.

I don't really have any questions about the tripod per se. It's more a problem of what B&H claims to be selling.

 

[TheTruth]

I don't really have any questions about the tripod per se. It's more a problem of what B&H claims to be selling.

This is why buying on the internet is not always good because some idiot leaves out a crucial detail when writing the description.

 

[SkaredShtles]

Nope, you didn't "imply" anything, I thought you were quite clear...

Well played...

 

[kidwoo]

This is why buying on the internet is not always good because some idiot leaves out a crucial detail when writing the description.

I live in the woods though. I have to drive 40 minutes just to buy underwear. If it were 20 years ago, I'd be ordering from a catalog anyway. I agree, my situation sucks. But I've never had a problem with B&H so far. They're usually really good with their descriptions.

 

[kidwoo]

Anyway. My girlfriend thinks I've got a case in insisting that they send me a half ball adapter because that's very clearly what they state this thing comes with.

Thoughts?



And yes I'm musing this on a saturday instead of just dealing with them because they're closed until tomorrow and won't answer a phone.

 

[binary visions]

I seriously doubt they'll see a mistaken description as owing you extra parts. They have good CS and I'm sure they'll offer a full refund but I'd say you are taking your own risks in buying an unknown part immediately before actually needing it.

They screwed up the description. That means they owe you a refund if you want one, including shipping. I don't really think it means they owe you extra parts.

 

[kidwoo]

Okay, anybody have any opinions that aren't harsh reality?

 

[SkaredShtles]

I'd bet they send it to you just to keep you happy.

 

[sanjuro]

bacon

 

[johnbryanpeters]

Okay, anybody have any opinions that aren't harsh reality?

Close your eyes, click your heels together and your balls will appear.

 

[BadDNA]

Okay, anybody have any opinions that aren't harsh reality?

If you call them up tomorrow and threaten to blow up the HQ you're likely to get a lot more than just a half ball.

 

[binary visions]

Close your eyes, click your heels together and your balls will appear.

If he's wearing these:

...I don't think he's ever getting his balls back.

 

[narlus]

bacon

kosher bacon

 

[kidwoo]

I'd bet they send it to you just to keep you happy.

This is the avenue my girlfriend is on.



Worth a shot I guess.

 

[DaveW]

kosher bacon

Is this Kosher?

 

[SkaredShtles]

Is this Kosher?

I'm guessing it was all the wine...

 

[Serial Midget]

I don't think the owe you anything but if they messed up and they value your future business they should ante up. You made your purchasing decision base on their description... in my business you'd get the missing part shipped gratis ASAP with an apology*.

*I'm not in the business of selling underwear to woodsmen so you're experience my be entirely different.

Okay, anybody have any opinions that aren't harsh reality?

 

[Fool]

Worth a shot I guess.

This.