Ok heres the deal. Weve had DirecTV since 2001. 3 weeks ago, we started to get the green screen and then about a day later the directv box wouldnt even turn on. So I called direct, told them what happened and they sent a replacement box. The box arrived I hooked it up, but it would not power up, now on light no nothing. So I called directv again, they didnt know what to do but would send another box out to me (I was getting mad by this time because this was causing me to miss watching the F1 race in Australia). The new box arrives, I immediately plug to make sure it powers up, it does. I get it all set up, they add the local channels (which we did not have with the old box) as a thanks for being patient gesture.
Which brings me to this week. Wednesday night my wife is watching the local channels on the dish and the screen goes black but she can still get audio and still bring the guide up on the screen but no video, then about 15 minutes later everything goes black, no audio no guide, no menu no nothing. I called tech support last night, went through their reset procedures to no avail, so they are sending a technician out on Saturday to check everything out. Well this morning I thought Id try one more reset (which involves unplugging the unit for 15 seconds), this time the box wouldnt even turn on, no power light no nothing.
Now these boxes directv is sending me are all factory reconditioned boxes, not new ones, you only get a new one if youre a new customer evidently. So are these boxes (Phillips DSX 5500) really that bad, or is this some sort of weird coincidence? The box is plugged into a power strip that the TV, DVD, VCR all use, none of these devices have had any problems.
Anyway, anyone got any thoughts, hints, suggestions would be helpful.
Which brings me to this week. Wednesday night my wife is watching the local channels on the dish and the screen goes black but she can still get audio and still bring the guide up on the screen but no video, then about 15 minutes later everything goes black, no audio no guide, no menu no nothing. I called tech support last night, went through their reset procedures to no avail, so they are sending a technician out on Saturday to check everything out. Well this morning I thought Id try one more reset (which involves unplugging the unit for 15 seconds), this time the box wouldnt even turn on, no power light no nothing.
Now these boxes directv is sending me are all factory reconditioned boxes, not new ones, you only get a new one if youre a new customer evidently. So are these boxes (Phillips DSX 5500) really that bad, or is this some sort of weird coincidence? The box is plugged into a power strip that the TV, DVD, VCR all use, none of these devices have had any problems.
Anyway, anyone got any thoughts, hints, suggestions would be helpful.
