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Ellsworth

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Volcomjerk

Volcomjerk

Chimp
Jul 13, 2006
13
0
Netherlands
Do i have a problem

I got an Ellsworth Dare from 2002. After a serious time riding in France i noticed i got a small crack in my chainstay at the chainside. Does anybody know how to get Ellsworth to send me a new part coz emailing several times doesnt bring anything to me.
Or if anybody got similar things with Ellsworth let me know please.



Ride on, Roy
 
moff_quigley

moff_quigley

Why don't you have a seat over there?
Jan 27, 2005
4,402
2
Poseurville
Ellsworth(less) no longer deals directly with their customers. You have to go through a shop. Be prepared to break out your wallet...
 
MikeD

MikeD

Leader and Demogogue of the Ridemonkey Satinists
Oct 26, 2001
11,735
1,819
chez moi
BurlyShirley said:
How does a company with this reputation keep its "lusty" status?
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Maybe it's more like Paris Hilton status...inspires lust in some, revulsion in others, and definitely has issues.
 
BurlyShirley

BurlyShirley

Rex Grossman Will Rise Again
Jul 4, 2002
19,180
17
TN
Seems that in TN they are all the rage right now, mostly I think because one of the owners lives here, but I just dont get all the hype. They are a pretty simple looking bike, and all Ive ever heard about is cracking problems and tons of pics of said cracks. And then on top of that, bad C.S.
Wierd how trends work, I guess.
 
vibiker

vibiker

Monkey
May 3, 2004
732
0
Santa Clara / Vashon
Volcomjerk said:
Does anybody know how to get Ellsworth to send me a new part
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Go through an Ells dealer. Assuming that you are the original owner you will be taken care of.:thumb:

I do love all this speculation about Ellsworth :eek:. As if other frames don't break over time.:rolleyes:
 
BurlyShirley

BurlyShirley

Rex Grossman Will Rise Again
Jul 4, 2002
19,180
17
TN
vibiker said:
Go through an Ells dealer. Assuming that you are the original owner you will be taken care of.:thumb:

I do love all this speculation about Ellsworth :eek:. As if other frames don't break over time.:rolleyes:
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I dont think anyone's saying that. What Im saying is, well, just look at their reputation in this thread alone.
How do you think it got that way? It sure didnt happen by them making great bikes and standing by their products with good customer service and a freindly smile...
 
LOOnatic

LOOnatic

Turbo Monkey
Jun 7, 2002
2,515
3
Hucking Race lines at WindRock while i wait for jo
BurlyShirley said:
I dont think anyone's saying that. What Im saying is, well, just look at their reputation in this thread alone.
How do you think it got that way? It sure didnt happen by them making great bikes and standing by their products with good customer service and a freindly smile...
Click to expand...

No doubt Shirly.
I used to live in SOCAL brah where those are from and beleive me. those who know.....they know the people behind the bikes are the weaksauce. Heavy on the weak.
 
vibiker

vibiker

Monkey
May 3, 2004
732
0
Santa Clara / Vashon
BurlyShirley said:
.... well, just look at their reputation in this thread alone.
How do you think it got that way?
Click to expand...
I agree that they have made some blunders, but their warranty and CS depts. have made big strides in correcting past mistakes.
 
BurlyShirley

BurlyShirley

Rex Grossman Will Rise Again
Jul 4, 2002
19,180
17
TN
vibiker said:
I agree that they have made some blunders, but their warranty and CS depts. have made big strides in correcting past mistakes.
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Strides so big that they cant return an email to a customer who, no doubt, spent some serious cash on a frame...

Yeah, that's some great service.
 
Nobody

Nobody

Danforth Kitchen Whore
Sep 5, 2001
1,511
58
Toronto
From what i can dimly recall, email was never a priority with Tony, which then, of course, trickles down into corporate policy.

But that's just my booze-fogged memory, messing around with me...
 
jdcamb

jdcamb

Tool Time!
Feb 17, 2002
20,050
8,770
Nowhere Man!
I owned 4 of them. I broke 4 of them. I am a slow learner. Actually they ride pretty nice right up to the point when they break. Then comes the fun part of owning an Ellsworth.
 
w00dy

w00dy

In heaven there is no beer
Jun 18, 2004
3,417
52
that's why we drink it here
The lack of returned emails is weak, but don't expect a free replacement. The frame is 4 years old. I don't know many companies that will warrantee something of that age.
 
rideit

rideit

Bob the Builder
Aug 24, 2004
24,703
12,497
In the cleavage of the Tetons
Tony ellsworth is a blight to the cycling industry. Just ask Sherwood at Ventana.
True Scum, business practice wise.

I also heard he was some sort of a mormon, not that there is anything wrong with that. intrinsically.
 
-dustin

-dustin

boring
Jun 10, 2002
7,155
1
austin
speaking of warranties...

talked to a guy at the shop today who has broken 3 Giants. the same frame, warrantied over and over. this last time, Giant told him that if he breaks it again, they won't warranty it. ouch.

the sweet little Bianchi road bike i built up a while ago has had the bars warrantied 3 times, also. Speccy is threatening not to warranty it again. warranties are tres shady.
 
Ascentrek

Ascentrek

Monkey
Jul 17, 2003
653
0
Golden, CO
the Inbred said:
speaking of warranties...

talked to a guy at the shop today who has broken 3 Giants. the same frame, warrantied over and over. this last time, Giant told him that if he breaks it again, they won't warranty it. ouch.

the sweet little Bianchi road bike i built up a while ago has had the bars warrantied 3 times, also. Speccy is threatening not to warranty it again. warranties are tres shady.
Click to expand...

haa haa haa.... back in the early 90's (yeah, I'm old), I kept breaking kliens.... they told me they weren't going to warranty the 4th bike.

I used it for urban / trials.
 
Ascentrek

Ascentrek

Monkey
Jul 17, 2003
653
0
Golden, CO
Volcomjerk said:
Do i have a problem

I got an Ellsworth Dare from 2002. After a serious time riding in France i noticed i got a small crack in my chainstay at the chainside. Does anybody know how to get Ellsworth to send me a new part coz emailing several times doesnt bring anything to me.
Or if anybody got similar things with Ellsworth let me know please.



Ride on, Roy
Click to expand...
Interestingly, that's from torsional stress.
 
Secret Squirrel

Secret Squirrel

There is no Justice!
Dec 21, 2004
8,150
1
Up sh*t creek, without a paddle
johnbryanpeters said:
Looks more like impact to me what with the dents to the rear of the crack.

I guess it must be my wimp riding that keeps my '01 Joker thumping along over rocks and logs year after year...
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That's the chainstay part of the swingarm....the dents are just chain slap....if you impacted there, you'd need a pretty nifty curved hammer to do it while your cranks were on....
 
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