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Discussion in 'The Lounge' started by Pesqueeb, May 5, 2010.
Words can not express my sorrow.
Farewell old friend.
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Right on the weld of course.
on the upside you get to shop now
It's clearly Shimano's fault.
He is a good egoogoolizer.
That bottle cap has obviously some psychic abilities.
some JB Weld and youll be set
Whatcha building next?
my condolences. in my professional opinion, you should start drinking heavily.
But when you're ready to move on, the new Ibis carbon xc frames are sick. I helped my Bio teacher build his up today.
that sucks, how old was your frame.
Can't imagine breaking a frame. I guess I'm just way too slow.
i used to think that. then i broke one now i guess im just way too fat
Nope, at least not according to Niners website. 2 years from date of purchase, I bought it almost exactly 3 years ago. Bought it for my birthday which is next week.
I am going to go to the local Niner dealer and raise a little ruckus. 2 year warranty on a frame is about the worst in the industry, I did a little research last night. On top of that the next years models had some significant reinforcement in the exact area where my frame cracked. In light of that, even though it is technically out of warranty, I'm going to expect a little satisfaction. If the local dealer can't help me, I'll go direct to Niner. If they don't help I'll buy someone elses frame. I loved that bike and have on several occasions promoted Niner both here and on some other forums, and on the trail. To say I'm a upset over the short warranty and fairly obvious manufacturing defect doesn't even begin to properly express my dismay.
I'm not fast by any means, and I'm 180lbs, so its not like I'm a huge guy. Found a whole bunch of stuff over at MTBR about those frames being weak and a history of breaks exactly like mine, including a post by Niner on their manufacturer forum acknowledging the problem and the fix 4 months after I purchased my frame. I'm going from sad to angry now. Is it unreasonable to hope that I might get some help with a known defect even if I am out of warranty?
I would think they will take care of you, it's seems like a design flaw.
I wouldn't stress too much, they will definitely help you out. Just don't be a dick when you call them, it's not like they've been trying to cover up the issue of cracking frames like some manufacturers have done.
cool your jets until you chat with the fine folks at Niner. come at them calm and reasonable-like, and they are more likely to help. more bees with honey, and whatnot.
After some phone calls to the dealer, credit card company, and Niner, I sent a reasonably calm e-mail (I had the wife read and edit it for me) with description and Pictures to Niner. Will post progress reports.
Ask nice first.
In general, the 2 yr stated warranty is just to cover their ass. Unless it's SC or Ellsworth.
This is why people stick with certain brands. If you know the CS is solid and won't let you down, it's hard to look at uncertain brands.
Niner got back to me. They are going to take care of me! Super stoked. Who ever added the "karma hates fads" tag can eat my ass.
I have to admit I LOL'd
Good on them!
If they didn't, I was gonna suggest Fisher.
just fvcking with you.
maybe you needed more than a niner. Perhaps a tener.
Nice! Pretty sweet when things work out that way.
I know, but I couldn't just let it pass.
Post up when your wheels are rolling again. Maybe I can swing a trip to your town for some trail riding. Where the hell are you anyway?
Better Yet , make it go to 11
Sorry about the frame, but glad to hear that Niner is going to hook you up! Pics of new bike ASAP too!
Still trapped in Colorado Springs, so any time man, summer is only weeks away here, riding is awesome. Got your choice of couches to crash on, but no, I will not suspend you from my ceiling.
Yea pretty stoked, all I was really hoping for was "crash replacement" or something but they went above and beyond, I only have to pay the difference between the cost of the old style frames and the new hydorformed frame ($250). Shipped it this morning so hopefully it will be here by next friday. Going to take the opportunity to send my fork out to, which I suspect will take longer. Just wish all this had happened in, say, January.
Great to hear they took care of you. Show some pictures when you get the new one build up and use this golden opportunity to buy some other nice bits for the bike.
Big white truck dropped of a big white box about an hour ago. Can't really do anything with it though until Fox sends back my fork, and I need a new seat post since ID on the seat tubes have changed. Anyone want to trade a 30.9 EC70 for a 31.6 EC70?
karma is patient.
LOL, I suppose it is. Ironically when I built the first one I had to wait for that fork because the 100mm version wasn't out yet. Now I'm waiting on it again.
sometimes it sounds like you need the stress relief.
You have no idea.
Got the fork back yesterday. Slapped it all back together last night. My seat post hasn't showed yet so my LBS gave me a loaner. Don't know if I'm going to get a ride in today, I have two tons of road base and a ton of sand showing up in a couple hours for the back porch.