Quantcast

God I hate Symantec

Discussion in 'Computers & Technology' started by skyst3alth, Mar 13, 2008.

  1. skyst3alth

    skyst3alth Monkey

    Rep/Likes:
    6 / 0
    Joined:
    Apr 13, 2004
    Messages:
    872
    Location:
    Denver, CO
    What a series of cluster****s mixed with Symantec ruining everything good:

    Step 1: Sys Admin at one of my larger clients somehow "found out" that the selection list and backup jobs in Backup Exec 11d got wiped out somehow, and recreated them. No problem I said, it's all documented so follow that and we're good.

    Step 2: Sys Admin doesn't follow documentation when recreating the jobs.

    Step 3: Owner of company blows away his Exchange calendar trying to sync with his Iphone

    Step 4: Brick-level backups don't work with tape drives in 11d, only to disk. Previously we had nightly bricks to disk, weekly Information Stores to tape brought offsite. Sys Admin only did Information Stores to tape, nightly.

    Step 5: No problem, use Exchange 2003 Recovery Group to mount database, exmerge owners mailbox to .pst and import calendar.

    Step 6: Sys Admin used VSS on Exchange backup, taking a Full Snapshot. Snapshots are not supported when backing up to Recovery groups.

    So i'm stuck here, since 11PM:
    - Disable port 25 through the firewall, mail getting spooled through our spam servers
    - Backup current Information Store to disk
    - Restore last night's backup over current information store
    - Exmerge owners mailbox
    - Restore tonight's backup
    - Import calendar
    - Turn on 25

    I'm at step 3...

    If it was anyone else, I would have told them to ****off and recreate their calendar while I fixed the backup situation.

    Oh well, live and learn I guess....****ing Symantec.
     

    Please register to disable this ad.

  2. skinny mike

    skinny mike Turbo Monkey

    Rep/Likes:
    0 / 0
    Joined:
    Jan 24, 2005
    Messages:
    6,417
    sucks to be you.
     
  3. skyst3alth

    skyst3alth Monkey

    Rep/Likes:
    6 / 0
    Joined:
    Apr 13, 2004
    Messages:
    872
    Location:
    Denver, CO
    Dollah dollah biiiiiiills!
     
  4. skyst3alth

    skyst3alth Monkey

    Rep/Likes:
    6 / 0
    Joined:
    Apr 13, 2004
    Messages:
    872
    Location:
    Denver, CO
    AAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRGGGGGGGGGGGGGG

    He blew away his Calendar just before last night's backup ran. Gotta restore the previous night's backup now.....
     
  5. sanjuro

    sanjuro Tube Smuggler

    Rep/Likes:
    7 / 0
    Joined:
    Sep 13, 2004
    Messages:
    17,472
    Location:
    SF
    so do i.
     
  6. Konabumm

    Konabumm Konaboner

    Rep/Likes:
    12 / 67
    Joined:
    Jun 13, 2003
    Messages:
    4,382
    Location:
    Hollywood, Maryland, United States
    sounds like this thread should be called

    God I hate our Sys Admin
     
  7. skyst3alth

    skyst3alth Monkey

    Rep/Likes:
    6 / 0
    Joined:
    Apr 13, 2004
    Messages:
    872
    Location:
    Denver, CO
    Been working on this since 11 last night. Have had both Symantec Support AND Exchange Support conferenced in. Everything looks good as far as my backup/restore procedure and database configurations, but the .stm files are corrupt somehow...

    Trying a last ditch effort before restoring back to tape and losing a day + of emails.
     
  8. skyst3alth

    skyst3alth Monkey

    Rep/Likes:
    6 / 0
    Joined:
    Apr 13, 2004
    Messages:
    872
    Location:
    Denver, CO
    Change title to "God I hate Symantec. And the Sys Admin. And Microsoft":

    After 5 hours:

    M$ - Well we can run a tool on that corrupt database
    A - How long is that going to take
    M$ - At least 24 hours, and you'll have between 1% and 100% data loss
    A - Or I could restore from the previous night's backup and lose 1 day of email and they'll be up in 30 minutes
    M$ - Yeah, but my way will work
    A - ....1% - 100% data loss doesn't sound so awesome
    M$ - Open a command prompt
    A - ....*click*

    I'm gonna shoot somebody