End of September we bought a 42" LG, 240hz lcd tv. From day one we noticed there was a lip sync issue - the audio could not keep up with the video when using HDMI cables.
Customer service history:
Contacted LG - they admitted there was a problem and said they'd send me a firmware upgrade via usb key within 10 business days. 15 days go by and I get a phone call from LG telling me they've sent my info to a local repair place.
I contact local repair place and they schedule a 4 hour window to come look at the tv. The repair guy acknowledges the problem and says he has to order a "main board" and it'll take about a week. Almost 2 weeks later they call, part is in and schedule another 4 hour window to come and install.
Same repair guy shows up and does a firmware upgrade with a usb key (DUH). Now, problem is worse.
My friend Jeff (who originally talked us into this tv instead of the Samsung I wanted) now feels incredibly guilty. So LONG story short, he got the store to agree to 1. take the tv back and 2. exchange it for 1 of 2 sets (my choice) which are both $300 MORE than the tv I originally purchased!
So now I have to decide between the Samsung 40" 240hz 7 series LN40B6000 or the Samsung 120hz LED 6 series UN40B6000. I'm leaning towards the LCD.
Comments?
Customer service history:
Contacted LG - they admitted there was a problem and said they'd send me a firmware upgrade via usb key within 10 business days. 15 days go by and I get a phone call from LG telling me they've sent my info to a local repair place.
I contact local repair place and they schedule a 4 hour window to come look at the tv. The repair guy acknowledges the problem and says he has to order a "main board" and it'll take about a week. Almost 2 weeks later they call, part is in and schedule another 4 hour window to come and install.
Same repair guy shows up and does a firmware upgrade with a usb key (DUH). Now, problem is worse.
My friend Jeff (who originally talked us into this tv instead of the Samsung I wanted) now feels incredibly guilty. So LONG story short, he got the store to agree to 1. take the tv back and 2. exchange it for 1 of 2 sets (my choice) which are both $300 MORE than the tv I originally purchased!
So now I have to decide between the Samsung 40" 240hz 7 series LN40B6000 or the Samsung 120hz LED 6 series UN40B6000. I'm leaning towards the LCD.
Comments?