Last week after a lengthy ride, I took a look at the bottom of my shoes and found a crack on the sole plate near the cleat. I knew the damage was cause by the pedal and I have been using the shoes for what must be over two years now, but decided to see if Pearl Izumi would consider doing a warranty claim on them. These are the shoes: http://www.pearlizumi.com/publish/content/pi_2010/us/en/index/home_middle_nav/ride/men/0/0/mtb_footwear.-productCode-15111008.html Normally when I email a company about something like this, I almost always expect to get no response. It just seems to be that way with a lot of companies these days. However, after sending the initial email asking about the warranty, I recieved a response only 2 hours later asking for pictures. Three days later, I finally got around to taking a really crappy picture and sent it off. Only 14 minutes later, I had this reply (which shocked me..); To which I replied with, And he replied again, within 15 minutes; Which brings me to the point of this thread, I guess. That quick of a response is refreshing to see after so many failed attempts of contacting other companies, with what were more serious concerns about failed product. These shoes rock. I use them for everything and I love that they have some tread for when I'm off the bike. Other than that crack in the sole, there is only one other spot on the shoe that is showing some real wear. One thing that really bothers me about a lot of shoes is how the shoe lace eyelets will often fail well before the life of the shoe is up. Not so on these. These are the only bike shoes I own and they get used on all of my cross country type rides and also on downhill rides. They shrugged off countless weekends of rainy Bromont like nothing. Another thing I'm curious about is if other people have had similar cracks in their shoes after using Crank Brothers pedals for an extended period of time. It is quite clear where the 'wings' of the pedal sit put pressure on the shoe. These aren't the first pair of shoes that I've had crack like this. Wow what a long and almost pointless post. I need another beer..