HOLY HADLEYS!!!! Man I gotta say it when it's due. GREAT customer service! Absolutely INCREDIBLE customer service and support! I can not believe how they went out of their way for me the customer and what they did for me to stand behind their product! WHAT an incredible American company making American product and standing behind that product whole heartedly when something was wrong. I wrote about it here if you want to know what happened. http://www.ridemonkey.com/forums/showthread.php?t=236835 I worked with Suzanne Hadley and she was absolutely great and so easy to work with! Not only did Hadley replace the whole insides of my hub for nothing, but they sent me brand new tools to put it all of the hub back together, FREE!! I could NOT believe they did that for me! That will come in so handy for me to maintain them in the future! I could NOT believe when I opened the box what I saw, brand new parts assembled and brand new specialized tools to keep my hub maintained! I was just FLOORED! You just don't get that kind of support from an American company anymore. You just don't! Most company's today don't care about the customer after they bought their product, but Hadley, BOY do they stick by their product! That's the way it use to be when you bought American made. I'm so glad I bought Hadleys and took the advice of a lot of people on here when I inquired as to what was the best hub I could buy! They truly are the best! As one guy put it to me, "You just can't beat Hadleys!" Boy you people were right! I'm a major believer. HADLEY ROCKS!!! Here's to HADLEY! I thank Suzanne SO much for the great American customer service!