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Holy Hadleys!!!!!

Discussion in 'The Lounge' started by BIGHITR, Nov 2, 2010.

  1. BIGHITR

    BIGHITR WINNING!

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    HOLY HADLEYS!!!! Man I gotta say it when it's due. GREAT customer service! Absolutely INCREDIBLE customer service and support!

    I can not believe how they went out of their way for me the customer and what they did for me to stand behind their product! WHAT an incredible American company making American product and standing behind that product whole heartedly when something was wrong. I wrote about it here if you want to know what happened.

    http://www.ridemonkey.com/forums/showthread.php?t=236835

    I worked with Suzanne Hadley and she was absolutely great and so easy to work with! Not only did Hadley replace the whole insides of my hub for nothing, but they sent me brand new tools to put it all of the hub back together, FREE!! I could NOT believe they did that for me! That will come in so handy for me to maintain them in the future! I could NOT believe when I opened the box what I saw, brand new parts assembled and brand new specialized tools to keep my hub maintained! I was just FLOORED! :happydance: You just don't get that kind of support from an American company anymore. You just don't! Most company's today don't care about the customer after they bought their product, but Hadley, BOY do they stick by their product! That's the way it use to be when you bought American made.

    I'm so glad I bought Hadleys and took the advice of a lot of people on here when I inquired as to what was the best hub I could buy! They truly are the best! As one guy put it to me, "You just can't beat Hadleys!" Boy you people were right! I'm a major believer. HADLEY ROCKS!!! :rockout:

    Here's to HADLEY! :cheers: I thank Suzanne SO much for the great American customer service! :thank:



     
    #1 -   Nov 2, 2010

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  2. 4130biker

    4130biker PM me about Tantrum Cycles!

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    #2 -   Nov 2, 2010
  3. daisycutter

    daisycutter Turbo Monkey

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    Maybe so but still a great company whose hubs are amazing :thumb:
     
    #3 -   Nov 2, 2010
  4. jonKranked

    jonKranked Press Button, Receive Stupid

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    not like they'll ever see the thread ;)
     
    #4 -   Nov 2, 2010
  5. Sandwich

    Sandwich Pig my fish!
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    does hadley have a website?
     
    #5 -   Nov 2, 2010
  6. jonKranked

    jonKranked Press Button, Receive Stupid

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    yea, but you need use Mosaic
     
    #6 -   Nov 2, 2010
  7. CBJ

    CBJ Turbo Monkey

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    Amazing they do not have a site. Only so few products they need to talk about. They could have something nice up for very little money.
     
    #7 -   Nov 2, 2010
  8. Sandwich

    Sandwich Pig my fish!
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    it's only 2010, the internet hasn't really caught on yet. Don't want to invest too much time or money in an unproven technology.
     
    #8 -   Nov 2, 2010
  9. jonKranked

    jonKranked Press Button, Receive Stupid

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    here we go again. :rolleyes:
     
    #9 -   Nov 2, 2010
  10. CBJ

    CBJ Turbo Monkey

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    Again?
     
  11. I Are Baboon

    I Are Baboon Run, Forrest, Run!

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    :stupid:

    That's been a hot button issue? LOL
     
  12. jonKranked

    jonKranked Press Button, Receive Stupid

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    you think the hadley website debate hasn't been hashed out at least every other time someone asks about contacting the company?
     
  13. Banshee Rider

    Banshee Rider Turbo Monkey

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    That's sweet. Sounds like they've came a long way in customer service since I last dealt with them.
     
  14. Tyler Durden

    Tyler Durden Monkey

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  15. Chumble spuzz

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    Dude,
    I'm glad the hubs are awesome, but are you a bipolar product reviewer? Everything is either orgasmic or else the sky is falling and the world is ending. We need to get you some e-valium. I've been taking e-valium myself since 2008 and can say without hesitation that my Time Z pedals are a solid three out of five stars. Do you see what I'm saying?
     
  16. CBJ

    CBJ Turbo Monkey

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    Stupidity like that deserves attention. I did know about before today as I do not run their hubs.
     
  17. jonKranked

    jonKranked Press Button, Receive Stupid

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    why is so hard for people to make a phone call? is human interaction that scary? :confused:
     
  18. 4xBoy

    4xBoy Turbo Monkey

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    Yes, yes it is.


     
  19. jonKranked

    jonKranked Press Button, Receive Stupid

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    :rofl:


    seriously though. it's not like you're gonna get a call center on the other side of the planet and have to deal with a non-native english speaker
     
  20. CBJ

    CBJ Turbo Monkey

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    Do we really need to argue about the present day advantage of a website and related digital communication :rant:
     
  21. jonKranked

    jonKranked Press Button, Receive Stupid

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    so using the phone IS too difficult for you :weee:
     
  22. stevew

    stevew unique white person

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    he can get the balls in his mouth....
     
  23. dante

    dante Unabomber

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    Yes. Between EZ-Pass and the self-checkout lines at the grocery store, I've cut my uncomfortable interaction with non-familiar people by 80%. In totally unrelated news, my "being an anonymous douche on the internet" has also risen by 80%.
     
  24. jonKranked

    jonKranked Press Button, Receive Stupid

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    Yea but you live in Wisconsin, there's only like 50 people there to begin with.
     
  25. CBJ

    CBJ Turbo Monkey

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    Not all customers live in the same time zones, have cheap phone options, does not command spoken English too well etc. :rolleyes:

    Any your ability to pick up a phone has little to do with the reasoning behind having effective digital communication with customers. Are you trying to turn into syadasti?
     
    #25 -   Nov 2, 2010
    Last edited: Nov 2, 2010
  26. stevew

    stevew unique white person

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    you know when they disguise someones voice in a tv interview.....that's what my voice sounds like on the phone.

    i rarely talk on the phone.
     
  27. jonKranked

    jonKranked Press Button, Receive Stupid

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    you're from Brooklyn right? then the only item listed there that should be an issue for you is command of spoken english :busted:
     
  28. dante

    dante Unabomber

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    That's only true in the summer. When the local college is back in session, there are 42,050 people here. And more than half of them are college-age women!! :weee:
     
  29. jonKranked

    jonKranked Press Button, Receive Stupid

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    i see. I'm gonna buy this, then pretend I'm you.
     
  30. CBJ

    CBJ Turbo Monkey

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    But of course syadasti.
     
  31. jonKranked

    jonKranked Press Button, Receive Stupid

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    but its winter time then and they've all covered in parkas and sweatpants
     
  32. 4xBoy

    4xBoy Turbo Monkey

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  33. w00dy

    w00dy In heaven there is no beer

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    How did you find the phone number without a website?
     
  34. Banshee Rider

    Banshee Rider Turbo Monkey

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    A roladex inscribed by a feather dipped in ink, you new age techno-douche.
     
  35. CBJ

    CBJ Turbo Monkey

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    jonKranked keeps a copy of all US phone books this also explains his Alexander graham bell tattoo.
     
  36. IH8Rice

    IH8Rice I'm Mr. Negative! I Fail!

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    call the switch board. duh
     
  37. DHRracer

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    All I will say is why? Why do they need a web site? They produce one of the most respected products in the industry, are known for great customer service and I take it that they have found the ballance of success and work load that fits there needs. They produce a product that I measure all others against. Reliable,Durable very well engineered and simply just do the job that they are suppose to do. Yes it is rare for a company to find success these days soley on hard work, quality and standing behind there product and careing about there reputation. I my self have never had a bad experience with calling. Just the other day I called after hours and like I expected they returned my call the next morning. And I have paid for all 8 pairs of hubs that I have built wheels with overr the last 11 years.
     
  38. CrabJoe StretchPants

    CrabJoe StretchPants Reincarnated Crab Walking Head Spinning Bruce Dick

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    Hmm.....never compared my wang to a hub before. Thanks for the tip.
     
  39. w00dy

    w00dy In heaven there is no beer

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    Nevermind, it shows up in a google maps search. They're off the hook.
     
  40. bizutch

    bizutch Delicate CUSTOM flower

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    So....how do I know what all size hubs they sell?