how do I know anything about their hubs? their political credo? Their mission statement? Their Yelp status? Their blog? Their "likes"? How do I poke them? What colors can I special order and what do those colors look like? Can I get them before Da Peach can? Do they pay their tithe? How do I trust them if they don't have an "About Us" page?
how do I know anything about their hubs? their political credo? Their mission statement? Their Yelp status? Their blog? Their "likes"? How do I poke them? What colors can I special order and what do those colors look like? Can I get them before Da Peach can? Do they pay their tithe? How do I trust them if they don't have an "About Us" page?
I'd get a set for my next build but they're just too damn loud. I don't mind a little buzz, but those things sound like an electric hedge trimmer coming down the trail.
I needed to get some parts for my Hadleys so I called that number (909) 946-6780. I talked to some dude. I told him the stuff I needed. It was in my mail box two days later no charge. Very cool people.
a properly maintained hadley will be quieter than a king, but not completely silent. if you have a hadley rear hub that's making a lot of buzzing, that means it needs to be cleaned and lubricated.
All I will say is why? Why do they need a web site? They produce one of the most respected products in the industry, are known for great customer service and I take it that they have found the ballance of success and work load that fits there needs. They produce a product that I measure all others against. Reliable, durable, very well engineered and simply just do the job that they are suppose to do. Yes it is rare for a company to find success these days soley on hard work, quality and standing behind there product and careing about there reputation. I my self have never had a bad experience with calling. Just the other day I called after hours and like I expected they returned my call the next morning. And I have paid for all 8 pairs of hubs that I have built wheels with overr the last 11 years.
I agree whole heartedly with you. Much like normal, people completely change the topic. I was major impressed with them before I bought, impressed after I bought, and now floored over how they've stood by me. I'm in disbelief. This is something American companies don't seem to do anymore after the sale is made. If GM was like this, they wouldn't be in such bad shape.
I've heard this argument over why they don't have a website before. I posted my post here because like me when I started out, I knew nothing of Hadley. I hope buyers hear such good things in my post and everyone else's that they too will buy the best hubs in the industry. Like one guy said to me, "they're bomb proof." The do what they are supposed to do. The bad bearing was chipped on the inside thus it was open the whole time, and I wash my bike after every ride so even with the pressure of water from a garden hose it took a whole season and a half to get in. That says something for how well Hadley hubs are sealed. But building a great product does not always mean it's a great company. Providing incredible customer service and standing behind their product is. That's what I heard about Hadley before I bought and was the decision maker for me, and that's what Hadley has done in my case.
Someone here mentioned the loudness of them. I actually like the slightly louder spin sound. It's not really louder, it just has more ticks which make it sound like a higher pitched "bizz" than a slower "tick tick tick" sound. That "bizz", is the sound of highly precision machined parts working well together like a high performance motor
My problem was a bearing that was defective and quite frankly, Hadley doesn't make bearings. It wasn't their fault. However, they replaced everything, including the hub. They called the other day and they told me I'm getting a whole new hub to go with the parts and they're going to re-lace the wheel. I offered to pay the shipping, lacing etc, and Suzanne said, "No, you don't have to do that. We'll take care of it all." That's just unheard of in America anymore. That's American PRIDE!
I'm not ass kissing, that's loyal customer experience for a great product. Enough about not having a website. I just want to thank everyone on RM that has them that turned me onto them!
Unless you intend to take your hub apart they're not needed. But if you are, they're well worth it. Hadley's tools as you can see in the pic are specialized for their hub. There are more pins on that fit in the holes much better than a spanner tool. Not sure where JonKranked got 20mm. It's not a 20mm. It's a 21mm cone wrench. See pic for the proof.
Unless you intend to take your hub apart they're not needed. But if you are, they're well worth it. Hadley's tools as you can see in the pic are specialized for their hub. There are more pins on that fit in the holes much better than a spanner tool. Not sure where JonKranked got 20mm. It's not a 20mm. It's a 21mm cone wrench. See pic for the proof.
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