i remember browsing thru this thread a while back, but of course forgot about it.
http://www.ridemonkey.com/forums/showthread.php?t=132605
So anyways my horror story begins. Ordered some Hadley hubs, and the front is fine. The rear hub has two issues. When i was on the phone ordering, i specifically asked for a 72 gauge body and not a standard. The guy even put me on hold to check for inventory, said he had it, and told me there was no extra charge for it. So i get it today and of course it's a standard, and on top of that it's leaking oil.
So here's my boggle...
i have a couple of options before me.
One is i can call back Beyond Bikes, send the hub back, have them pay for all the shipping, and hope they send me back what i asked for.
Or give Hadley a call and hope that thru a warranty they'll swap out the standard and slap a 72 in there for a minimal charge since it's a brand new hub.
i'm really leaning towards the second option especially after revisiting the complaint thread on this forum. i'm wondering if i'd just be spinning my wheels trying to get Beyond Bikes to fix their f'up.
http://www.ridemonkey.com/forums/showthread.php?t=132605
So anyways my horror story begins. Ordered some Hadley hubs, and the front is fine. The rear hub has two issues. When i was on the phone ordering, i specifically asked for a 72 gauge body and not a standard. The guy even put me on hold to check for inventory, said he had it, and told me there was no extra charge for it. So i get it today and of course it's a standard, and on top of that it's leaking oil.
So here's my boggle...
i have a couple of options before me.
One is i can call back Beyond Bikes, send the hub back, have them pay for all the shipping, and hope they send me back what i asked for.
Or give Hadley a call and hope that thru a warranty they'll swap out the standard and slap a 72 in there for a minimal charge since it's a brand new hub.
i'm really leaning towards the second option especially after revisiting the complaint thread on this forum. i'm wondering if i'd just be spinning my wheels trying to get Beyond Bikes to fix their f'up.