i got a letter today from the hospital. it says i owe them $180 for amounts my insurance company claims i am responsible for. there was no detail or explanation of the amount due, just a request letter for money for services rendered from 10/18-10/31. i had been discharged as of 10/14, so i thought something smelled fishy.
one phone call to customer (dis)service revealed that the bill was for a "facility fee." as it turns out, the rehab facility i go to as an outpatient, is affiliated with the hospital where i was an "inpatient" and the hospital charges this fee in addition to the co-pay amount that i have already paid to the rehab facility. the girl at (dis)service said the hospital was due the money because they provide the facility i go to for my rehab (which is not on the hospital grounds).
i'm happy to be walking again, and willing to pay the people who helped me get here. however, this feels a bit like buying a plane ticket, then getting charged for baggage and meal fees, without getting my package checked for combustibles.
one phone call to customer (dis)service revealed that the bill was for a "facility fee." as it turns out, the rehab facility i go to as an outpatient, is affiliated with the hospital where i was an "inpatient" and the hospital charges this fee in addition to the co-pay amount that i have already paid to the rehab facility. the girl at (dis)service said the hospital was due the money because they provide the facility i go to for my rehab (which is not on the hospital grounds).
i'm happy to be walking again, and willing to pay the people who helped me get here. however, this feels a bit like buying a plane ticket, then getting charged for baggage and meal fees, without getting my package checked for combustibles.