Man, if only bike shops were as good at satisfying customers as they are at coming up with excuses.
"Why should we carry a bunch of stupid parts for people's bikes?"
"Why should we carry a bunch of stupid parts for people's bikes?"
God forbid bike shops comply to the same customer expectations as say..........well any business in the real world.That's just plain retarded expectations for any business.
No...it's not that. It's that this guy just said that he's not going to support them but wants to be able to go in and have instant gratification. I'm just saying that you shouldn't be able to have it both ways. I wish you could, but that's not the way any retail/service market should work. And yes...I've been on both sides of this.God forbid bike shops comply to the same customer expectations as say..........well any business in the real world.
Why don't you go into Best Buy and ask for a replacement knob for your TV?God forbid bike shops comply to the same customer expectations as say..........well any business in the real world.
Im not saying shops should carry shock bushings for a 1993 K2 Animal on hand at all times, but c'mon... at least for the brands of bikes you sell, and the models you've sold in the past, replacement bits should be readily available at the shop or available within a day or so.No...it's not that. It's that this guy just said that he's not going to support them but wants to be able to go in and have instant gratification. I'm just saying that you shouldn't be able to have it both ways. I wish you could, but that's not the way any retail/service market should work. And yes...I've been on both sides of this.
I think a decent shop should be able to come up with something to work for that particular situation. Maybe keep a few busted FDs around to cannibalize, or an assortment of nuts and bolts (I know most do this, actually).Why don't you go into Best Buy and ask for a replacement knob for your TV?
Why don't you go into REI and ask for a replacement strap for your backpack?
Why don't you go into Stop & Shop and ask for a box of cereal in the same color as your jacket?
Now go into your bike shop and ask for a replacement low limit screw for your X.9 front derailleur?
I can't stock them all though. It's just not possible. There are even linkage parts that are unavailable through manufacturers, sadly. It all just changes too much.Im not saying shops should carry shock bushings for a 1993 K2 Animal on hand at all times, but c'mon... at least for the brands of bikes you sell, and the models you've sold in the past, replacement bits should be readily available at the shop or available within a day or so.
Yes...I do that. I will also go to Fastenal to find them when I have to.I think a decent shop should be able to come up with something to work for that particular situation. Maybe keep a few busted FDs around to cannibalize, or an assortment of nuts and bolts (I know most do this, actually).
Almost all shops do. Now the question is who is going to get it?I think a decent shop should be able to come up with something to work for that particular situation. Maybe keep a few busted FDs around to cannibalize, or an assortment of nuts and bolts (I know most do this, actually).
... yeah we know. Only after you kiss enough LBS ass can you expect decent service.Almost all shops do. Now the question is who is going to get it?
A stranger who obviously has bought every thing from online?
That's the problem with this. Yes I could find a screw, take about 15 minutes and I'm going to charge a buck.
I am more likely to save it for a repair or let a regular root through the spare parts box himself.
You mean, spend money there, right?... yeah we know. Only after you kiss enough LBS ass can you expect decent service.
This is the inherent problem with the whole LBS argument. You guys b!tch about everyone buying online but don't do anything to try and convert people to buy local.You mean, spend money there, right?
You mean, spend money there, right?
I just don't think that's the case.This is the inherent problem with the whole LBS argument. You guys b!tch about everyone buying online but don't do anything to try and convert people to buy local.
I know that if I had a shop locally that treated me like royalty when I needed a derailleur screw, I'd damn sure buy everything else there. I just don't see the problem. Spend the 15 minutes and be nice and the return will be 10 fold.
How are you supposed to spend money there if you get CRAP service and even drive to several locations (when you were supposed to recieve a phone call) and they still don't help you?You mean, spend money there, right?
Hey, stuff happens. They tried, screwed up.How are you supposed to spend money there if you get CRAP service and even drive to several locations (when you were supposed to recieve a phone call) and they still don't help you?
Honestly, go back and read the original post about 99 times and maybe it will sink in that your posts in this thread are complete garbage.
I can't wait until I figure out what people do here for a living and start criticizing them online.Sanjuro needs a new title.
"Mediocre Ogre"
I work in a bike shop. Wait...I can't wait until I figure out what people do here for a living and start criticizing them online.
If I had your attitude about customers (well, your boss's), I'd be fired by now.I can't wait until I figure out what people do here for a living and start criticizing them online.