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Looking for ideas :)

Jr_Bullit

I'm sooo teenie weenie!!!
Sep 8, 2001
2,028
1
North of Oz
So - once again - I seem to be migrating back to the monkey life ;) and posting in the lounge...hehehe (before y'all know it, you might just think I missed ya) :love:

So - a little background - our company goes through re-org about once a year. We're tiny in numbers but bring in a lot of dough, so when the company appears to be slacking off the pace, the boss ramps the energy level back up by lighting some fires.
I continue to escape his wrath, and instead have been promoted an obscene number of times since I was hired (I'm not complaining, I love it and the challenge that comes with each new/additional role).

However - we have a dilemna....what to call me? So the boss said "do some research, we can't have you having 3 titles on the bottom of your business card, there's not enough space". And I need a title I can grow with - so below is a description of what I am. I'm looking for ideas of what my new chest beating title should be.... (hear tarzan roar).

My current titles:
Implementation & Training Specialist (the company defines specialist as one who has expert level knowledge of the field and contains certifications proving this). My role in this area is about to expand a whole lot - I'm going back on the road to "manage" the companies top 20% of our clients after undergoing a whole lot of training and mentoring from customers, executive sales men in other companies.

Supervisor/Senior Coordinator Customer Care Department (I'm the mentor, the teacher, the shower, and sometimes the do-er in this area. Questions the basic level reps can't answer come to me, frustrated angry clients come to me, new hires spend lots of time working one-on-one with me to learn both the customer and the tech side of the business). The boss wants me to try and step out of this role, as it is time consuming and they need me to focus more on my other roles in the company. I'll be working with our tech team to see if we can't split the responsibilities of mentoring this team.

Product Administrator/Coordinator/Manager (we can't decide which of the three to use). The term manager in our company refers to managing people within the company - so they don't like to use it for someone who is the ____ of a product. Over time I wandered into the role of coordinating all activities relating to the product - I didn't develop it - but I make sure it works for the customers and dictate what changes should be made to the technology behind it to better serve customer needs. I'm also responsible for the implementation of the service with our customers.

So what do you guys think? Ideas, thoughts? I'm at a roadblock in terms of "titles"...besides...getting to invent your own title is like inventing your own nickname and trying to make it work with everyone else. Usually the best ones that stick are handed down to you by someone else ;)
 

MTB_Rob_NC

What do I have to do to get you in this car TODAY?
Nov 15, 2002
3,428
0
Charlotte, NC
How about a little info on your company/product?

That might help.

Also what is your educational background. If YOU are tailoring this, it will be benficial to have your title also match your formal education.
 

bikebabe

Monkey
Jul 31, 2002
133
0
Maryland
So your company has a phobia about titles too? :) We have the same problem here with "Scientist".

With what you've described and a lack of knowledge about your company, it sounds like your focus is technical support and product management. A "product manager" usually does not imply that you manage people. If you want a title to grow into, I think "Product manager- (product line)" captures both your technical/customer support duties and marketing duties. If you can't win the manager fight, you could also be a "product specialist" as you do have to know the product inside out to do training/implementation. These titles will put you down a more business/sales/marketing path. If you have certifications, I recommend to put those on your card as well. If you want to stay more in the technical realm and implementation, titles such as "technical architect" may be better....

I'm going through a similar situation right now too....hope it works out for you!
 

Slugman

Frankenbike
Apr 29, 2004
4,024
0
Miami, FL
Jr_Bullit said:
So what do you guys think? Ideas, thoughts? I'm at a roadblock in terms of "titles"...besides...getting to invent your own title is like inventing your own nickname and trying to make it work with everyone else. Usually the best ones that stick are handed down to you by someone else ;)
Kinda sounds like a "Marketing Product Director"...
 
J

JRB

Guest
They keep making me coordinator of stuff. I can't seem to get away from that. Oh well, a title is just that, a title.
 

MTB_Rob_NC

What do I have to do to get you in this car TODAY?
Nov 15, 2002
3,428
0
Charlotte, NC
loco said:
They keep making me coordinator of stuff. I can't seem to get away from that. Oh well, a title is just that, a title.

A lot of companies use "coordinator" to incorporate "steps" or different levels of the same job.

Ie...

Loss Control - coordinator - > specialist - > supervisor -> manager

to move from coordinator to specialist isnt really a change in duties, but a promotion due to experience etc etc.
 

Jr_Bullit

I'm sooo teenie weenie!!!
Sep 8, 2001
2,028
1
North of Oz
Hrm...Crashby's sounds good - cept the Manager part would be changed to Specialist or Coordinator in our company.

Educational Background: 4 year degree in International Relations; Certification as a National Trainer

The company provides US school districts (K-12), as well as educational organizations with a few different types of services. The first, or main one, are two different collections of school-to-home forms, documents, and letters to assist districts in meeting their Federal requirements for communicating with parents. Additionally we provide a service for some states to post custom research oriented information, then districts can post their own custom information.

My role is less "tech" than sales/marketing/implementation and training. The reason I'm in a senior "tech oriented" role - supervising customer service and managing a product, is my personal experiences from former jobs and on my own time have given me the skills necessary to identify a problem and find the "tech" solution quickly. The managing of a product is also a lot of hand holding of the customers, and making sure that permissions and user access rights are set up in the proper manner and they feel reassured that the company listened to their needs and acted on it.

It's an odd position. My boss has stated that of everyone in the company he and I are the only ones who really focus equal attention on the human factor and the tech factor, and have the natural skills to do that. My ability to straddle that fence is in large part the reason behind my consistent promotions in the company, and the reason I am so successful as an in-the-field trainer. I can speak tech speak when needed, and I can make the slowest of computer users feel like they're pros and get them to where they need to be to use our products.

:) sorry for the long winded response, I kept going back and forth between work and post ;)
 
J

JRB

Guest
Maybe it's the field that mandates the use of coordinator. I work for a school furniture company and it seems to be standard here. I am assuming that your work consists mostly of documentation. Is that correct???
 

Jr_Bullit

I'm sooo teenie weenie!!!
Sep 8, 2001
2,028
1
North of Oz
Not my work, per se, but the company in general - yes. A large part of my trainings goes over the legal aspect of what we provide, how it saves districts money in terms of translating forms on their own versus a pre-translated collection, and a lot of what I do is technical training but at the most basic level - how to navigate, how to use a mouse, how to type into a form online, how to print. It's a mix of the why should you and how do you, and then identifying any errors with the delivery mechanisms, search tools, analysis tools (that determine your level of legal compliance based on how your district did last year), compiling appropriate collections of most frequently used documents for rapid access, how to perform an effective search to bring back the most appropriate results when searching through 60,000+ research documents pertaining to education...

So much :) We've struggled to qualify my job with a title from the day I was hired...but right now my signature contains three titles, and I have to consolidate them -

Implementation & Training Specialist
Supervisor/Senior Coordinator of Customer Care
EduPortal Product Manager/Coordinator
 

MTB_Rob_NC

What do I have to do to get you in this car TODAY?
Nov 15, 2002
3,428
0
Charlotte, NC
Jr_Bullit said:
Implementation & Training Specialist
Supervisor/Senior Coordinator of Customer Care
EduPortal Product Manager/Coordinator
"Implementation, Product Manager"


Training is inherent in implementation, as is customer care and supervisor inherent in manager of any kind.
 

Ciaran

Fear my banana
Apr 5, 2004
9,841
19
So Cal
Think of something good and make it fun.
My title is "Distributed Computing Management Technician", so my ID badge says DISCO MAN. :)
 

Toshi

butthole powerwashing evangelist
Oct 23, 2001
39,371
8,467
narlus said:
grand wizard?

:think:

nah, probably not a good idea after all.
:D i'd go less D&D/KKK and more greek: high priestess of project management
 

Jr_Bullit

I'm sooo teenie weenie!!!
Sep 8, 2001
2,028
1
North of Oz
hahaha - oh ya like that'd go over well :rolleyes: I already get enough flak around the office as the "brown noser" "office princess" "hard ass"
oh ...and lets not forget my new tagline

"frumpy girl" - named because of all the big wool cardigans I'm always wearing cause it's so bloody cold!