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Manitou servicing

Discussion in 'Downhill & Freeride' started by ZHendo, Jan 26, 2008.

  1. ZHendo

    ZHendo Turbo Monkey

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    I wanted to get a 36 Van really bad, but my current financial situation won't let me do so. In that case, I need to get my Travis Triple Intrinsic 180 serviced very badly, it needs some work. Manitou isn't responding to my emails or calls, and I also heard they're having some issues right now. Does anyone know of a good Manitou service center that I can send my fork to? It needs to be in the US.
     

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  2. FrontRangeDH

    FrontRangeDH Monkey

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    QBP has pretty quick turn around, just stop in your LBS
     
  3. ZHendo

    ZHendo Turbo Monkey

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    awesome, i just need a rebuild and lower crown/steerer replacement (my crown race keeps moving around on the old one).
     
  4. Metal Dude

    Metal Dude Turbo Monkey

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    Huh, I just sent my Travis in for a rebuild and have got them on the phone
    easily. With great response from the crew there. Always hear bad stories about Manitou
    but, personally they have always been there for me quickly. I have sent in many forks for rebuilds and most always is covered by warranty.
     
  5. ZHendo

    ZHendo Turbo Monkey

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    hmm, i guess i'll just have to try my luck with them again on monday, i just have been waiting for a bit for a response.
     
  6. kev211

    kev211 Monkey

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    did you call answer products, or hayes? because they have a new number. here it is.

    1.888.686.3472

    and i'd also try this. they got back to me the next day when i used this service thingy

    http://www.manitoumtb.com/contactus.asp

    id try the technical assistance one.
     
  7. DiRt DeViL

    DiRt DeViL Monkey

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    Answer or CR1 will do it, send it to Adrain and you will thank me later.
     
  8. jvnixon

    jvnixon Turbo Monkey

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    your email address bounced for me, perhaps that is why
     
  9. Metal Dude

    Metal Dude Turbo Monkey

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    When you leave a call back number are you saying you are with a bike shop or just an individual?
    I know you have to send it in through the LBS. I work for a bike shop and state that in the call back message.
    They should call you back regardless but, this may be why.
     
  10. NY_Star

    NY_Star Turbo Monkey

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  11. ZHendo

    ZHendo Turbo Monkey

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    i haven't really noticed any issues, try again and let me know. it's zack(dot)henderson(at)sbcglobal.net
     
  12. ZHendo

    ZHendo Turbo Monkey

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    sorry, turns out my account did get cancelled, sbcglobal.net seems to not exist anymore. i sent you an email with my new address though.