Just a heads up that maybe this isn't a bad seller warning but just a heads up to prospective buyers of Universal Cycles as they don't seem to adhere to listed policy.
I will state that I do like Universal's website. They actually list what they have in stock and where it is available as opposed to all the cookie cutter websites that list every single thing that BTI has and is impossible to navigate.
My complaint as minor as it is, is that Universal Cycles lists on their site that;
Midwest Warehouse
The Midwest warehouse is able to ship about 70% of the products we sell. Orders placed before 1:00 PM Central time are shipped the same day. Orders placed after 1:00 PM Central time are shipped the next business day. In-Store Pickup is not available at our Midwest warehouse.
So, I order from the Midwest warehouse yesterday and everything is in stock in Qty's of 10+ at this warehouse. As the invoice states Order Date: 2009-04-06 09:52:55 To clarify, that is 9:52AM. I also had shipping expedited because I'd like to get my new bike built by the weekend.
Well, the day goes by, and my order status says that the ETA ship date is 04/07. Now at the end of today, I finally get a status update and at around 6:30pm EST my status updates to "Shipped".
Am I nitpicking? Probably to a degree, but when you have a policy that states one thing, and your actions are otherwise, it is a bit bothersome. Especially when I expedited the shipping. Now my delivery should be here on Friday I hope, which leaves me little room for error with my build. I would be super ticked had I asked to overnight it.
So lesson learned on my part to call Universal if I decide to order from them ever again to confirm the shipping date, and also a heads up to others that you might also want to be as diligent to confirm the shipping date especially if you need something in a certain amount of time.
I will state that I do like Universal's website. They actually list what they have in stock and where it is available as opposed to all the cookie cutter websites that list every single thing that BTI has and is impossible to navigate.
My complaint as minor as it is, is that Universal Cycles lists on their site that;
Midwest Warehouse
The Midwest warehouse is able to ship about 70% of the products we sell. Orders placed before 1:00 PM Central time are shipped the same day. Orders placed after 1:00 PM Central time are shipped the next business day. In-Store Pickup is not available at our Midwest warehouse.
So, I order from the Midwest warehouse yesterday and everything is in stock in Qty's of 10+ at this warehouse. As the invoice states Order Date: 2009-04-06 09:52:55 To clarify, that is 9:52AM. I also had shipping expedited because I'd like to get my new bike built by the weekend.
Well, the day goes by, and my order status says that the ETA ship date is 04/07. Now at the end of today, I finally get a status update and at around 6:30pm EST my status updates to "Shipped".
Am I nitpicking? Probably to a degree, but when you have a policy that states one thing, and your actions are otherwise, it is a bit bothersome. Especially when I expedited the shipping. Now my delivery should be here on Friday I hope, which leaves me little room for error with my build. I would be super ticked had I asked to overnight it.
So lesson learned on my part to call Universal if I decide to order from them ever again to confirm the shipping date, and also a heads up to others that you might also want to be as diligent to confirm the shipping date especially if you need something in a certain amount of time.
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