Oct 4: frame ordered, needs to be sent from UK. Told I'd hear from them for payment in 2-3 weeks when frame comes in
Oct 26ish: more than 3 weeks goes by, haven't heard from them. Call them asking where it is, told they will look into it and get back to me.
Oct 27ish: Call back after hearing nothing, only to hear they never actually ordered it from the UK
Oct 27ish-November 9ish: Frame is being taken out of bond in the UK and sent to the US. Supposedly. Told it should be in early the following week
November 12ish: (Monday) Called asking if the frame came in, was told they had confirmation it cleared customs and was on the way to them, should be to them by Wednesday.
November 14ish: Called, still no frame.
November 19ish: Called, still no frame.
November 23ish: Called, still no frame.
November 26: Finally got confirmation there was a frame in. Paid, frame shipped out, got a FedEx tracking number. Delivery date of 12/1.
December 1: All excited waiting for the frame to show up to build it that day. 7:30pm rolls around and still no frame. Tracking says delivered and left at front door. No frame. Called FedEx, delivered to wrong house. Can't contact driver until 12/3.
December 2: THE GOOD: Luckily, whichever neighbor of mine they delivered it to was nice enough to drop it off at my house. THE BAD: Open box. Frame is there, right size and color.....with no dropouts or hardware.
Well, it's especially shocking/disappointing to me coming from owning all Turners the past 5-6 years. Best example: A new replacement DHR frame on my door step in 3 days when I broke my out-of-warranty, second owner DHR frame.