[bpatterson6]

So the other day while out riding with some fellow Monkeys at Keystone, the shaft and rebound dampen on my shock came loose and let all of the oil out under pressure. I sent in the shock to push and let them fix it. So today Jimmy at PUSH calls me and says my shock is fixed and they will ship it today. I told Jimmy how I was bummed that I would miss the last weekend of Vail being open, So much to my surprise they shipped it OVERNIGHT so I will have tomorrow (at no charge!!) so I can go riding this weekend!! Man thats customer service and their shock upgrades are awesome to boot!! I'm totally stoked. btw, I also had a long conversation with Jimmy and he tells me that PUSH industries will be moved from Cali out to Colorado by the spring of 2005!!! They are currently looking to move to Fort Collins. Darren (The founder) will be here within the next couple of weeks looking to purchase a new house and find a place to setup shop in Fort Collins!!! Is that sweet or what??

 

[E.C.]

Do you have a web site or a phone # for PUSH. can ya help a brutha out. thanks

 

[bpatterson6]

http://www.pushindustries.com
ph. (949) 387-0850

L8

 

[Fury]

I spoke to Jimmy the other day: sounds like they've got some really exciting stuff coming out for next year.

 

[T0mo]

Vails not closed yet? When do they close?

 

[Orfen]

Was the shock Pushed BEFORE it fell apart? If so, this is not the first time I hear this happening to a Pushed shock! Not a good track record if you ask me.

 

[binary visions]

Was the shock Pushed BEFORE it fell apart? If so, this is not the first time I hear this happening to a Pushed shock! Not a good track record if you ask me.

:nuts:

 

[Orfen]

:nuts:

why? you don't think it's a valid point? How many other shocks out there have you ever heard about their shaft coming loose and falling apart? If I pay "extra" to get a shock custom tunned, I would expect it to be "more" durable; not less.

Just my personal opinion - sorry if it doesn't jive with yours.

 

[Brian HCM#1]

:nuts:

Whats that about? Its true, a few of them have come apart.

 

[binary visions]

*ahem* perhaps I was a little hasty with my comment, but read your post again. "this isn't the first time" and "not a good track record" are two comments that don't go together. A track record is an established history of repeated failures. "Not the first time" with no other comment is indicitive of "I heard this before somewhere sometime but have no indication of how many times it might have happened or even another anecdote to back me up".

 

[dan-o]

soooo, all hair splitting aside, was the shock Pushed before it came apart? My blown RC wants to know.

 

[Brian HCM#1]

*ahem* perhaps I was a little hasty with my comment, but read your post again. "this isn't the first time" and "not a good track record" are two comments that don't go together. A track record is an established history of repeated failures. "Not the first time" with no other comment is indicitive of "I heard this before somewhere sometime but have no indication of how many times it might have happened or even another anecdote to back me up".

VV had his come apart and Yeti DHer had problems with his. I still find it funny how everyone gets all bent out of shape when a negitive comment is made about a potentially good product. The reason I say potentially good is they are still a new company.

 

[Orfen]

*ahem* perhaps I was a little hasty with my comment, but read your post again. "this isn't the first time" and "not a good track record" are two comments that don't go together. A track record is an established history of repeated failures. "Not the first time" with no other comment is indicitive of "I heard this before somewhere sometime but have no indication of how many times it might have happened or even another anecdote to back me up".

history? Push has been an established company for how many years now?

I just based my judgment on the length of time they have been providing services vs the amount of Push shocks are out there vs the number of posts I've read about them needing to be re-sent after being Pushed.

 

[binary visions]

I still find it funny how everyone gets all bent out of shape when a negitive comment is made about a potentially good product.

Uh, this has nothing to do with Push Industries, whose product I have not seen, ridden, or touched.

Considering the sheer number of "OMG I HEARD ONCE THAT THIS HAPPENED BEFORE OMG THIS PRODUCT SUX0R" posts that appear on this and other boards, I admit I had a knee-jerk reaction to it, but I don't think it was totally unjustified.

Sorry Orfen. But consider backing up comments like that in the future.

 

[CreeP]

Inquiring minds and Dan-o's RC want to know; was your shock pushed before?

 

[Matt D]

Uh, this has nothing to do with Push Industries, whose product I have not seen, ridden, or touched.

Considering the sheer number of "OMG I HEARD ONCE THAT THIS HAPPENED BEFORE OMG THIS PRODUCT SUX0R" posts that appear on this and other boards, I admit I had a knee-jerk reaction to it, but I don't think it was totally unjustified.

Sorry Orfen. But consider backing up comments like that in the future.

Chill out man.

It sounds to me like there have been 2 reported cases already of this happening, and if bpatterson's was Pushed already that's 3. And there were what, a dozen or two pushed shocks on this board.

Amazingly enough I'm defending Orfen here, which is surprising because if I remember his earlier posts were completely rediculous.

The point bpatterson is trying to make is that PUSH has great CS. Yeah it's sucks that something went wrong, but PUSH is going out of their way to fix it and make the customer happy.

 

[Fury]

The point bpatterson is trying to make is that PUSH has great CS. Yeah it's sucks that something went wrong, but PUSH is going out of their way to fix it and make the customer happy.

 

[PUSHIND]

Yes, the shock had been "Pushed", and yes this has happened to a couple of riders. The shocks in question had a new generation piston installed that had a manufacturing defect in the machined gland where the glyde ring is installed. This problem is something that showed up almost immediately after the first couple of rides on the shock. The problem has been addressed and resolved. All of the effected components have been scrapped and new parts were manufactured and inspected before being released.

In a perfect world, these things would never happen. Unfortunately our world isn't perfect. I can assure you that we take these things very seriously and take every step necessary in order to insure 100% customer satisfaction with our products and services.

Brian, as for Yeti's shock, it was in fact fine when we received it for inspection. Come to find out, it was a problem with the frame not the shock. not bashing, because I understand that you didn't know.

Later,

Darren Murphy
Push Industries

 

[Dusty Bottoms]

My Push'ed RC came apart while at Whistler. Not a good time having to rent a bike for a trip you've been planning all year.

However, once I got back, Darren had the shock back in my hands within 24 hours, no charge. There simply is no replacement for SPEEDY service. Therefore, I will continue to bring all my Fox stuff to Push instead of enduring a 2-3 week turnaround at Fox.

Equipmeant WILL fail....it's what happens after the fact that matters.

 

[Brian HCM#1]

Brian, as for Yeti's shock, it was in fact fine when we received it for inspection. Come to find out, it was a problem with the frame not the shock. not bashing, because I understand that you didn't know.

Later,

Darren Murphy
Push Industries

Thanks Darren for clearing it up

 

[DLo]

PUSH CS has been great in my experience too. Hope they keep up the good work. But like said before, there's only so much you can do to a Fox, my outrageous bike has blown up the PUSHed shock already (Darren did tell me that it was likely to happen too, so I expected it!) Glad to hear about the good CS. They got my shock back fast too so I could ride for the weekend. Good guys IMO

 

[bpatterson6]

Yes it was pushed before it came apart.
But I dont think one has to do with the other if you ask me.
and beside, they made it right. hopefully, it doesnt happen again.
None the less, I think their customer service kicks azz!! and
I love the shock!

Ps-Sunday is the last day for the season. Vail is closed after this weekend.

 

[Acadian]

Yes it was pushed before it came apart.
But I dont think one has to do with the other if you ask me.

You think?

The shocks in question had a new generation piston installed that had a manufacturing defect in the machined gland where the glyde ring is installed.

 

[MTB_Rob_NC]

Equipmeant WILL fail....it's what happens after the fact that matters.

I do not own a PUSH product, nor have I ridden one, but that statement was worth repeating.

 

[bpatterson6]

You think?

Acadian I guess your right.
Sorry, my bad. I wrote before I read Darren's post.
Oops, guess I better pay closer attention next time.
None the less, I'm happy. Now I can ride this weekend at Vail.
I just wanna get mine and now I can.

 

[Acadian]

I do not own a PUSH product, nor have I ridden one, but that statement was worth repeating.

before of after the ER visit?

 

[MTB_Rob_NC]

before of after the ER visit?

Always ride within your limits

 

[Acadian]

Always ride within your limits

that has nothing to do with it.

Imagine taking this sizable jump that you've hit hundreds of times before...

just to come off the lip an and have the shock blow, thus sending you into a heavy nose dive? Results will vary, but this exact scenario happened to this kid on www.msdhw.com and broke his back (or was it neck). Dr. never though he would ever ride again - but he beat all odds and riding again today.

This is an extreme case, but just trying to prove a point.

 

[zedro]

that has nothing to do with it.

Imagine taking this sizable jump that you've hit hundreds of times before...

or just look at it statistically...the more you do it, the bigger the chance your numbers up....

 

[kidwoo]

or just look at it statistically...the more you do it, the bigger the chance your numbers up....

So does that mean we should only hit features once and then always be moving on to newer lines........making sure not to repeat the action?

Sweet. You just made me ride more progressively in the name of safety.

 

[PUSHIND]

With the way that MTB's are used today, it's very important that riders are responsible to a certain degree for their equipment and maintainence. Whether suspension related or not, it's important that if your bike starts making new sounds or clunks, taps, screech's, etc. that "you" as a rider do as best a job as possible to inspect your gear before you ride again putting yourself at potential risk. I think that it's rare when equipment has a catastrophic failure. I'm not saying that it doesn't happen, I'm just saying that "most" times there are signs and that they should be considered.

Darren

 

[Acadian]

if your bike starts making new sounds or clunks, taps, screech's, etc. that "you" as a rider do as best a job as possible to inspect your gear before you ride again putting yourself at potential risk.

I feel the the ones riding M1's and Foes Mono's!! :devil:

 

[Jm_]

So does that mean we should only hit features once and then always be moving on to newer lines........making sure not to repeat the action?

Yes, but not on romic shocks :evil:

 

[Dusty Bottoms]

before of after the ER visit?

Anybody riding a dual crown SID(aka Boxxer)shall not make jokes about equipment failures!

 

[Zark]

I feel the the ones riding M1's and Foes Mono's!! :devil:

Now now Luc, he didn't say clacks or echoey pops

Seriously My M1 isn't that loud. Padding the stays helps a ton on keeping the noise down. But when A rock hits the bash guard it sounds like the crack of aluminum baseball bat smacking the ball

 

[Curb Hucker]

VV had his come apart.

It sure did. Did i make a huge deal about it, no, did i flame push, no. It was handled very well and resolved in 3 days that includes shipping. Since then I have never had anything wrong with my Push shock, and wont ride anything but one. After blowing 3 romics, 1 RC, and 2 5ths, i must say the push is superior in many ways. Not to mention some of the best customer service in the industry.

As for orfen, your comment means dink, you dont know jack

 

[Brian HCM#1]

As for orfen, your comment means dink, you dont know jack

But then again he may know way more than you think.

 

[kidwoo]

But then again he may know way more than you think.

Okay so who is he?

He comes on this board months ago sounding like a 9 year old speed freak with ADD and a cattle prod up his hinder.....now he knows how to spell, form complete sentences and actually contribute to a discussion. You discounted the obvious orven when it was suggested so............... WTF mate?

 

[DßR]

Okay so who is he?

He comes on this board months ago sounding like a 9 year old speed freak with ADD and a cattle prod up his hinder.....now he knows how to spell, form complete sentences and actually contribute to a discussion. You discounted the obvious orven when it was suggested so............... WTF mate?

Indeed...

 

[Brian HCM#1]

Okay so who is he?

He comes on this board months ago sounding like a 9 year old speed freak with ADD and a cattle prod up his hinder.....now he knows how to spell, form complete sentences and actually contribute to a discussion. You discounted the obvious orven when it was suggested so............... WTF mate?

I don't know who he is, but maybe he went to summer school. Just cause someone is young and has trouble with his spelling and grammar, doesn't necessarily mean he doesn't know what he's talking about in the bike world.