As some of you know, I haven't had the best of luck with my 05 Jamis Quest. It's a great bike, I've just had some hardware issues that have left me stranded on the side of the road more than once. Here's my experience wiht Jamis: First, my problem (in case you've missed my previous threads about it): I've had my 05 Quest since the end of May. From day 1 I have had issues with the rear wheel pulling out of the dropouts under heavy torque loads. Each time it happens, the rear triangle gets tweaked just a bit, the tire flats, and the chain stays get scratched up from the skewer and/or cassette. I've had it happen 4 times in about 100 miles. I'm 5-8, 180lbs. I e-mailed Jamis about the problem: their response my response to them Their response to me: When I started the whole thing, I went into it with the opinion that new skewers were the absolute least they could do, but that a replacement frame would be my preference. Considering their reuptation for customer service, I didn't think it was out of the question. I don't have a problem with their decision... the problem I have is the apparent atitude of the guy I was dealing with. I thought it sounded like he was imply it was my fault I was having problem and that since he has run the same skewer, there couldn't possibly be any problems with it. I also thought it was odd that he was running a velomax wheelset... seems like most reps run pretty high end stuff because of their connections, so I would have thought he'd be on Mavics or similar high end wheels, but that's kind of beside the point. Anyways... after the final e-mail, they were very fast in shipping out a set of Ultegra skewers and a fingernail polish-syle bottle of touch-up paint. So now that everything is said and done, have they done enough to piss me off to the point where I'll never buy a Jamis again? No, not really... but I also have no real loyalty to them... certainly not like I do Yeti (I've had excellent luck with them).