It all started with a crankset I found on BeyondBikes website. They had a great price but after reading all the horror stories on RM, I was reluctant to order from them. Hey, Ill just price match the item on another site!
By the time you read this my quest for a price match on a new crankset has become all consuming. I never thought it would be so difficult. Im starting to take this real personal and its now become a matter of principle.
Yes Mr. ____ , we will consider your request but we do require comprehensive testing for substance abuse before we can price match your item. And the names of your children? And their approximate net street value worth? With the principle thing said, I have compiled a short list of offenders who jerked me around in this ordeal.
Cambria Bicycle Outfitters- These nice folks accepted my price match request, I paid them and they took my money. A day later they sent me an e-mail saying that the order was cancelled because the price I had asked for was a black crankset and not the silver one that I had ordered. They didnt try to contact me to make good, they just cancelled the order- over ten freakin dollars. The Dear John from Cambria did come with an actual persons email address. I responsed, thanked the person and told him I was glad business was doing so well that they didnt need mine.
Universal Cycles- Their price match request box states We do our very best to match all legitimate prices. Just follow the steps below to receive your Price Match answer as quickly as possible. We respond within 1 minute, 24 hours a day, 7 days a week. Okay, three requests, no responses. Nada. At least have the balls to tell me no.
Next up, Speed Goat- They priced matched the item but calculated an extra $11 in the price match for the shipping that BeyondBikes would have charged since Speed Goat has free ground. Im sorry, but that seems a little lame to me. Dont advertise free shipping if you are going to backhandedly charge me for it.
Well, so much for the losers.
The winner? Greenfish! They replied with an e-mail saying they would be glad to match the price and supplied a toll free number. I called, placed the order and had a pleasant conversation with the sales person on the other end. All the aspects of the order were verified verbally so there was no confusion about what I was requesting and what Ill receive. Ive always had great service here in the past.
By attempting to spread some business around I got bit on this one. Persistence did pay off as I finally got what I wanted at the price I was willing to pay. It just shouldnt have to be so damn hard though. I know we've all been there before, but I made a promise to pass this experience along.
By the time you read this my quest for a price match on a new crankset has become all consuming. I never thought it would be so difficult. Im starting to take this real personal and its now become a matter of principle.
Yes Mr. ____ , we will consider your request but we do require comprehensive testing for substance abuse before we can price match your item. And the names of your children? And their approximate net street value worth? With the principle thing said, I have compiled a short list of offenders who jerked me around in this ordeal.
Cambria Bicycle Outfitters- These nice folks accepted my price match request, I paid them and they took my money. A day later they sent me an e-mail saying that the order was cancelled because the price I had asked for was a black crankset and not the silver one that I had ordered. They didnt try to contact me to make good, they just cancelled the order- over ten freakin dollars. The Dear John from Cambria did come with an actual persons email address. I responsed, thanked the person and told him I was glad business was doing so well that they didnt need mine.
Universal Cycles- Their price match request box states We do our very best to match all legitimate prices. Just follow the steps below to receive your Price Match answer as quickly as possible. We respond within 1 minute, 24 hours a day, 7 days a week. Okay, three requests, no responses. Nada. At least have the balls to tell me no.
Next up, Speed Goat- They priced matched the item but calculated an extra $11 in the price match for the shipping that BeyondBikes would have charged since Speed Goat has free ground. Im sorry, but that seems a little lame to me. Dont advertise free shipping if you are going to backhandedly charge me for it.
Well, so much for the losers.
The winner? Greenfish! They replied with an e-mail saying they would be glad to match the price and supplied a toll free number. I called, placed the order and had a pleasant conversation with the sales person on the other end. All the aspects of the order were verified verbally so there was no confusion about what I was requesting and what Ill receive. Ive always had great service here in the past.
By attempting to spread some business around I got bit on this one. Persistence did pay off as I finally got what I wanted at the price I was willing to pay. It just shouldnt have to be so damn hard though. I know we've all been there before, but I made a promise to pass this experience along.
