And, where did the people replying to email and phone calls reside, would you guess? US or not? Would you then also assume that your bacon-loving wise-guy ways are representative of the entire customer base for the banking industry? Or is it possible that some folks don't rely on the web fo everything?That 10 page document can be emailed and printed. You can discuss via a phone call or email what some of the different aspects of it are (actually, we did exactly that for our mortgage. While we got it through WF, most of the document transfers were via email, including questions and answers about different parts of the truth-in-lending document. WF actually allows you to view the entire mortgage document ahead of time so that you don't have to take the time to do it when you're physically signing all of the documents at the closing.