So a friend of mine is an area manager for a local grocery store chain. He gets a call from one of his store managers who is barely able to talk he is laughing so hard. A woman had just left after bringing a complaint to his attention.
She had brought in unpopped popcorn kernels from bags of microwave popcorn. She had individually bagged those kernals from each bag of popcorn. How many bags had she brought you ask (that's what I asked)? 75 little sandwich bags with between 10 and 108 kernels. She also brought each receipt for each box with date popped, microwave settings, and the number of partially popped kernels. She didn't bring the partially popped kernels because that would be "unsanitary" but felt it was important to provide them this information. All of this was on what appeared to be on an excel spreadsheet.
On top of this she had opened 3 bags completely unpopped so that she could get an average number of kernels per bag. She calculated the refund for the unpopped kernels for each bag based on how much she had spent including any discounts. She indicated that since she bought the house brand that is why she was contacting them. If it had been name brands she would have filed the complaint with the company.
All together she was asking for a refund of $14.34, which the manager gave her out of his own pocket. He said that she couldn't have been out of her 30's and was actually pretty good looking and not dressed like a total kook.
She had brought in unpopped popcorn kernels from bags of microwave popcorn. She had individually bagged those kernals from each bag of popcorn. How many bags had she brought you ask (that's what I asked)? 75 little sandwich bags with between 10 and 108 kernels. She also brought each receipt for each box with date popped, microwave settings, and the number of partially popped kernels. She didn't bring the partially popped kernels because that would be "unsanitary" but felt it was important to provide them this information. All of this was on what appeared to be on an excel spreadsheet.
On top of this she had opened 3 bags completely unpopped so that she could get an average number of kernels per bag. She calculated the refund for the unpopped kernels for each bag based on how much she had spent including any discounts. She indicated that since she bought the house brand that is why she was contacting them. If it had been name brands she would have filed the complaint with the company.
All together she was asking for a refund of $14.34, which the manager gave her out of his own pocket. He said that she couldn't have been out of her 30's and was actually pretty good looking and not dressed like a total kook.