I'm not sure why they chose not to address the actual issue, how the hell did they manage to send PB a prototype swing-arm in the first place? Why won't it happen to a consumer?Also the delivery and CS problems scare me more than Leo's ego. Though if you think you never do anything wrong problems in your company are a given.
Honestly, if you know you're sending the world's largest MTB site a frame for a bike shoot-out, shouldn't you be going over that one with a fine tooth comb? I'd be replacing bearings with ceramic, lubing up cables, bleeding brakes in a vacuum chamber, putting weed and 100-Looney bills in the seat-tube etc.